# Conduit: AI agents for hospitality

> Conduit is an AI agent platform for hospitality teams to build, deploy, and manage chat, voice, and internal agents across their PMS and tools.

Conduit serves hotel groups, independent hotels, short-term-rental operators, resorts, aparthotels, and villas. Agents built on Conduit work across email, phone, SMS, WhatsApp, online travel agencies, and connected property-management systems. Conduit is designed for operational work that needs business context, integrations, security controls, observability, and a clear path to a human when automation should stop.

## What Conduit agents do

### Chat agents

Chat agents respond to guest questions across every connected messaging channel. They use property and company knowledge, preserve the operator's tone, coordinate requests, and transfer conversations when a person should take over.

### Voice agents

Voice agents answer calls around the clock for front-desk questions, amenities, restaurants, and group sales. They give hospitality teams a consistent first response without asking staff to monitor every line continuously.

### Internal agents

Internal agents help teams execute multi-step procedures, answer operational questions, and act across connected tools. Conduit includes multilingual support, native integrations, performance reporting, procedure controls, and inspection of the tools and decisions used in each run.

## When to use Conduit

Use Conduit when a hospitality business needs to handle repetitive guest communication, provide reliable after-hours coverage, coordinate work across properties, or automate a documented internal procedure. It is best suited to teams that want agents connected to their property-management and operating systems with enterprise security and measurable performance. Keep human approval and escalation in the loop for sensitive, exceptional, or irreversible decisions.

## Developer resources

- [Conduit developer hub](https://www.conduit.ai/developers)
- [Conduit API documentation](https://docs.conduit.ai/api-reference/introduction)
- [Conduit OpenAPI specification](https://docs.conduit.ai/api-reference/openapi.json)
- [Conduit MCP server documentation](https://docs.conduit.ai/mcp/overview)
- [Conduit MCP Streamable HTTP endpoint](https://api.conduit.ai/v1/mcp)
- [Conduit MCP OAuth protected-resource metadata](https://api.conduit.ai/.well-known/oauth-protected-resource/v1/mcp)
- [Conduit MCP OAuth authorization-server metadata](https://base.conduit.ai/.well-known/oauth-authorization-server/oauth/mcp)

## Find more

- [Agent instructions](https://www.conduit.ai/llms.txt)
- [Sitemap](https://www.conduit.ai/sitemap.xml)
- [About Conduit](https://www.conduit.ai/about)
- [Contact Conduit](https://www.conduit.ai/contact)
- [Privacy policy](https://www.conduit.ai/privacy)