--- title: "AI agents for hotel groups" description: "Handle guest messages and calls across your hotel group. Share brand standards while giving agents the policies and reservation details for each property." canonical_url: "https://www.conduit.ai/industry/hotel-groups" --- # AI agents for hotel groups > Handle guest messages and calls across your hotel group. Share brand standards while giving agents the policies and reservation details for each property. ## Capabilities ### Manage properties together Organize your properties in one workspace, with shared brand standards and knowledge that applies across the group. - Parent + child listings - Shared KB - Org structure ### Keep replies consistent Answer calls, OTA messages, and in-stay requests using your brand voice and each property’s information. Calls appear in the shared inbox. - Brand voice - Voice + omnichannel - Every property ### Explain perks and offer upgrades Help guests understand loyalty benefits and available room upgrades, spa appointments, and dining options. - Loyalty + points - Room upgrades - Spa & dining ## Use cases - [AI Booking Assistant](https://www.conduit.ai/industry/hotel-groups/booking-assistant.md): Concierge. Answer availability, rate, and policy questions using your connected PMS. Help guests book through supported channels and pass complex inquiries to your team. - [Omnichannel Inbox](https://www.conduit.ai/industry/hotel-groups/communication-platform.md): Concierge. Answer guests and coordinate the next step: notify maintenance, check a booking change, or update your PMS through connected tools. - [Self-Service Check-In](https://www.conduit.ai/industry/hotel-groups/self-service-kiosk.md): Concierge. Send check-in instructions and answer arrival questions through messaging and calls. Conduit supports guest communication; it is not a physical check-in kiosk. - [Direct Booking Conversion](https://www.conduit.ai/industry/hotel-groups/direct-booking.md): Conversational Revenue. Use live PMS data to answer availability and rate questions across connected channels. Follow up on inquiries and stay in touch with past guests. - [Direct Booking Site](https://www.conduit.ai/industry/hotel-groups/direct-booking-website.md): Conversational Revenue. Help website visitors check availability, understand your policies, and book. Conduit works alongside your booking website and connected PMS. - [Resort Bookings](https://www.conduit.ai/industry/hotel-groups/resort-bookings.md): Conversational Revenue. Help guests check rooms, spa packages, activities, and group options. Answer using connected PMS data and send complex requirements to your team. - [Revenue Management](https://www.conduit.ai/industry/hotel-groups/revenue-management.md): Conversational Revenue. Your RMS sets the price. Conduit captures the revenue. Dynamic pricing tools optimize your rack rate — but they don't close the early check-in request, fill the gap night, or offer the room upgrade when the guest is most likely to accept. - [Room Upgrades](https://www.conduit.ai/industry/hotel-groups/upselling.md): Conversational Revenue. Offer available room upgrades, early check-in, and extra nights while helping guests plan their stay. Use booking details and rules set by your team. - [Channel Manager](https://www.conduit.ai/industry/hotel-groups/channel-manager.md): Guest Experience. Your channel manager stops at the booking. Conduit handles what follows — pre-arrival messages, check-in coordination, in-stay requests, maintenance, post-stay review asks — across every OTA channel that generated the booking. - [Enterprise CRM](https://www.conduit.ai/industry/hotel-groups/crm.md): Guest Experience. Traditional hospitality CRM software builds profiles from PMS exports and survey responses. Conduit captures what guests actually tell you: the preference mentioned in a WhatsApp message, the complaint raised mid-stay, the upgrade they accepted. - [Multi-Property Operations](https://www.conduit.ai/industry/hotel-groups/guest-management.md): Guest Experience. Keep conversations, reservation details, and follow-up work together across properties. Use shared procedures and pass exceptions to the right team. - [Resort Operations](https://www.conduit.ai/industry/hotel-groups/resorts.md): Guest Experience. Use reservation details to help guests plan their stay, ask about activities, and request service. Coordinate the follow-up with your resort’s teams. - [Housekeeping at Scale](https://www.conduit.ai/industry/hotel-groups/housekeeping.md): Operations. Section assignment, room status, and clean-time standards run the same way across the portfolio, against whatever PMS each property happens to run. Compare properties on the numbers instead of on impressions. - [Labor & Payroll](https://www.conduit.ai/industry/hotel-groups/labor.md): Operations. Payroll drifting 3% over in one department is a conversation this week, not a surprise at month end. Conduit forecasts headcount from occupancy, compares it to what you scheduled, and tells you which property is carrying the cost. - [Maintenance Coordination](https://www.conduit.ai/industry/hotel-groups/maintenance.md): Operations. One approved vendor list, one approval chain, and work orders that dispatch, chase, and close the same way group-wide. Cluster managers see what is open across the portfolio without calling four GMs. - [Preventive Maintenance](https://www.conduit.ai/industry/hotel-groups/preventive-maintenance.md): Operations. Schedule recurring work by property, assign vendors, and follow up on overdue tasks. Notify guests about planned disruptions using your connected systems. - [Procurement & Spend](https://www.conduit.ai/industry/hotel-groups/procurement.md): Operations. The same case of linen costs three different amounts across four hotels and nobody has the report that shows it. Conduit reconciles spend by property, department, vendor, and account, and flags the gaps worth a phone call. - [Review Signals](https://www.conduit.ai/industry/hotel-groups/review-signals.md): Operations. Complaint themes ranked across the portfolio, scored against each property's comp set, and routed to the department that owns them. The outlier property becomes obvious before the quarterly review. - [Vendor Management](https://www.conduit.ai/industry/hotel-groups/vendors.md): Operations. One approved vendor list, one approval chain, and assignment that happens without anyone finding a phone number. When a contractor is deactivated at group level, no property can dispatch them by accident. - [Conversational Analytics](https://www.conduit.ai/industry/hotel-groups/portfolio-intelligence.md): Portfolio Intelligence. Compare guest topics, escalations, response times, and upsell results across properties. Ask questions about the data without building a new dashboard. - [Performance Reporting](https://www.conduit.ai/industry/hotel-groups/reporting.md): Portfolio Intelligence. Track complaint themes, response times, escalations, and upsell results. Use conversation data alongside the booking and revenue reports you already have. ## Sitemap See the full [Conduit sitemap](/sitemap.md) for all public pages.