--- title: "AI agents for short-term rentals" description: "Answer guest messages, send check-in instructions, and handle booking-change requests using the details for each property. Your team takes over when needed." canonical_url: "https://www.conduit.ai/industry/short-term-rentals" --- # AI agents for short-term rentals > Answer guest messages, send check-in instructions, and handle booking-change requests using the details for each property. Your team takes over when needed. ## Capabilities ### Connected channels, one inbox Bring Airbnb, Vrbo, Booking.com, Expedia, email, SMS, and calls into one workspace through your connected accounts. - OTA + PMS - Chat, email, WhatsApp - Phone calls ### Send messages around the stay Schedule pre-arrival reminders, check-in instructions, mid-stay follow-ups, and review requests for each booking. - Pre-arrival - Check-in - Post-stay reviews ### Use the right listing details Combine reservation data from your PMS with a knowledge base organized by property, so guests get instructions for the place they booked. - Per-listing KB - Live PMS data - Property-specific ## Use cases - [24/7 Guest Support](https://www.conduit.ai/industry/short-term-rentals/answering-service.md): Concierge. When a guest calls at 2am about a broken access code, Conduit's voice agent already knows their reservation details, generates a new code from your PMS, and delivers it on the same call. No callback queue. No waking you up. - [Airbnb Automation](https://www.conduit.ai/industry/short-term-rentals/airbnb-automation.md): Concierge. Template automation sends the right message at the right time. Conduit's agent reads every message — including the multi-part questions and atypical requests templates weren't written for — and closes the conversation without manual follow-up. - [Keyless Entry](https://www.conduit.ai/industry/short-term-rentals/keyless-entry.md): Concierge. The smart lock handles the door. Conduit handles every conversation around it — delivering access codes in context, resolving the 2am locked-out call on the first ring, and covering the full arrival-day support load automatically. - [STR Automation Suite](https://www.conduit.ai/industry/short-term-rentals/automation.md): Concierge. Your PMS handles bookings, your pricing tool sets rates, your cleaning scheduler assigns turnovers. Conduit connects them all to your guests and team — handling the coordination work that usually requires a human between every tool. - [Vacation Rental Automation](https://www.conduit.ai/industry/short-term-rentals/vacation-rental-automation.md): Concierge. Every guest message gets answered in your voice, with local knowledge that makes recommendations feel like insider tips. The AI references specific property details, stay information, and guest context — automation that earns 5-star reviews. - [Direct Booking Site](https://www.conduit.ai/industry/short-term-rentals/booking-website.md): Conversational Revenue. A guest on your direct booking site who can't confirm availability in real time will default to OTA convenience. Conduit's AI agent pulls live PMS data and confirms bookings in the same conversation — across website chat, WhatsApp, Instagram DMs, and voice. The inquiry that was about to leave for Airbnb books direct instead. - [Gap Night Fill](https://www.conduit.ai/industry/short-term-rentals/revenue-management.md): Conversational Revenue. PriceLabs sets the perfect rate for your gap night. Conduit fills it by offering that night to your departing guest, in their messaging thread, at the exact moment they're most likely to book. The revenue your pricing tool prices but never sells. - [Channel Manager](https://www.conduit.ai/industry/short-term-rentals/channel-manager.md): Guest Experience. Your channel manager stops double bookings. Once the booking is confirmed, the communication begins. Conduit's AI agent handles the full guest lifecycle across every OTA channel your distribution strategy touches — one agent, every inbox, full booking context. - [Property Management](https://www.conduit.ai/industry/short-term-rentals/pms.md): Guest Experience. Guesty, Hostaway, and Lodgify handle your booking calendar, channel distribution, and financial reporting. Conduit integrates on top to deliver what every PMS messaging module leaves manual: real-time guest resolution, voice agents, revenue plays, and portfolio intelligence. - [Smart Messaging](https://www.conduit.ai/industry/short-term-rentals/airbnb-messaging.md): Guest Experience. Cash Flow Street runs at 96% automation — 96 of every 100 guest messages resolved without the operator touching them. Conduit sends your scheduled sequences and resolves what comes back. The inbox stays closed, not just temporarily organized. - [Housekeeping Coordination](https://www.conduit.ai/industry/short-term-rentals/housekeeping.md): Operations. Extensions, cancellations, and late checkouts rewrite the clean schedule and tell the affected cleaner. Nobody drives to a property that is still occupied. - [Maintenance Coordination](https://www.conduit.ai/industry/short-term-rentals/maintenance.md): Operations. Guest reports an issue, the work order opens with the unit and the photo attached, the vendor is assigned, and a scoped door code is issued for their window. You find out it is fixed, not that it started. - [Owner Reporting](https://www.conduit.ai/industry/short-term-rentals/owner-reporting.md): Operations. Every owner wants a monthly update and none of them want the same one. Conduit assembles the numbers, the work done on the unit, and the guest feedback into a statement that goes out on schedule. - [Supplies & Restock](https://www.conduit.ai/industry/short-term-rentals/supplies.md): Operations. Consumables run out one unit at a time and you find out from a guest. Conduit projects draw-down from the booking calendar, flags the units about to run short, and folds the restock into the next turn. - [Turnover Scheduling](https://www.conduit.ai/industry/short-term-rentals/turnovers.md): Operations. A late checkout and a same-day arrival is a turnover problem, not a messaging problem. Conduit reads the booking change, reschedules the clean, tells the cleaner, and tells the incoming guest what time to arrive. ## Sitemap See the full [Conduit sitemap](/sitemap.md) for all public pages.