--- title: "Turnover Scheduling Software That Rebooks the Cleaner When the Guest Changes Plans" description: "A late checkout and a same-day arrival is a turnover problem, not a messaging problem. Conduit reads the booking change, reschedules the clean, tells the cleaner, and tells the incoming guest what time to arrive." canonical_url: "https://www.conduit.ai/industry/short-term-rentals/turnovers" --- # Turnover Scheduling Software That Rebooks the Cleaner When the Guest Changes Plans > A late checkout and a same-day arrival is a turnover problem, not a messaging problem. Conduit reads the booking change, reschedules the clean, tells the cleaner, and tells the incoming guest what time to arrive. - [Short-term rentals](https://www.conduit.ai/industry/short-term-rentals.md) ## The Schedule Is Correct Until the First Booking Changes Turnover scheduling is easy in a static calendar and impossible in a real one. Every extension, cancellation, and late checkout invalidates the plan. ### Back-to-Back Turns With No Slack Checkout at 11, check-in at 3, one cleaner covering four units across town. Any delay cascades, and nobody recalculates the route until a guest is standing at a dirty property. ### Booking Changes Never Reach the Cleaner A guest extends by a night on the OTA. The PMS updates. The cleaner still shows up at 11am to a property that is still occupied, and now you are paying for a wasted trip. ### Nobody Knows if It Actually Got Cleaned The clean is marked done in a group chat, or not at all. Without evidence tied to the unit and the turn, the first you hear of a missed clean is a one-star review. ### Scheduling Eats the Manager's Morning Building tomorrow's turn list by hand across a growing portfolio is an hour a day that scales linearly with unit count. It is the first thing that breaks at 60 properties. ## A Turn Schedule That Reacts to the Booking Conduit reads reservations from your PMS and channel manager, so the schedule updates when the booking does, not when someone notices. ### Turns Generated From Reservations Every checkout creates a turn with the unit, the window, and the next arrival attached. Cancellations and extensions rewrite it without anyone rebuilding the list. ### Cleaners Told When It Moves When a booking change shifts the window, the assigned cleaner hears about it on the channel they already use, in their own language, with the new time and the reason. ### Access Handled Per Turn Door codes issue for the cleaning window and retire after. No shared permanent code, no lockbox, no coordinating a key handoff between two people who never meet. ### Completion With Evidence Cleaners attach photos to the turn from their phone. The record sits against the unit and the reservation, so a disputed clean has something behind it. ### Guest-Side Requests Fold In Late checkout, early check-in, mid-stay clean. The agent checks the turn schedule before answering, so it never promises the guest something that breaks the next arrival. ### Recurring Work on Schedule Deep cleans, linen rotation, filter changes, and inspections generate on their own cadence per unit instead of living in someone's reminders. ## Reads the Booking, Reaches the Door The turn schedule is only reliable if it sees reservation changes the moment they land. ### Every Major STR PMS Reservations, blocked days, and availability read from Guesty, Hostaway, Hostfully, Lodgify, Track, Escapia, Streamline, and more. ### Smart Locks Access codes for cleaners and contractors issue and retire against your lock provider, scoped to the turn window. ### OTA Messaging Included Airbnb, Booking.com, and Vrbo messages land in the same workspace, so a guest changing plans on the OTA reaches the turn schedule too. ## Live on Next Week's Turns Turn scheduling only needs reservation data, so it starts producing immediately. ### Connect the PMS Reservations and units sync in. The turn list generates for the coming week so you can compare it against what you built by hand. ### Add Cleaners and Coverage Who cleans which units, and their contact channel. Cleaners do not install anything; they get messages where they already get them. ### Turn On Change Notifications Booking changes start rewriting the schedule and telling the affected cleaner. This is where the wasted trips stop. ### Add Access and Evidence Scoped door codes and photo completion go live last, once the schedule itself is trusted. ## PMS, Channel Manager, Locks, and Every Guest Channel Reservations from your PMS and channel manager, access from your lock provider, and messaging across SMS, WhatsApp, voice, email, and OTA inboxes. - [Browse Conduit integrations](https://www.conduit.ai/integrations.md) ## Built for Enterprise-Grade Security and Privacy SOC 2 Type II, HIPAA, ISO 27001, and GDPR. Access codes are scoped to the turn window and time-limited, and every issue and revoke is logged against the unit and the actor. - **SOC 2 Type II:** Ensures secure handling of customer data that flows through agents built on Conduit. - **Enterprise Security Controls:** End-to-end encryption, role-based access, PII protection, and audit logs across the platform. - **HIPAA-ready:** Supports HIPAA workflows with safeguards protecting sensitive data. ## Common Questions About Turnover Scheduling ### Do Cleaners Need to Install an App? No. Cleaners get their assignments and changes on the channel they already use, in their own language. App rollouts to a contractor cleaning workforce fail more often than they work, so we do not depend on one. ### What Happens on a Same-Day Booking? The turn regenerates with the new window and the assigned cleaner is told immediately. If the window is now too tight to be realistic, that gets flagged rather than quietly scheduled. ### Does It Stop the Agent Promising a Late Checkout It Cannot Honor? Yes. The guest-facing agent checks the turn schedule and the next arrival before answering, so late checkout is granted when it is actually possible and declined with a reason when it is not. ### Which STR PMSes Are Supported? Guesty, Hostaway, Hostfully, Lodgify, Track, Escapia, Streamline, Beds24, Hostify, BookingSync, Krossbooking, and more. If yours is not listed, ask. ### How Do We Know a Clean Actually Happened? Completion is recorded against the turn with photos attached from the cleaner's phone. The evidence sits with the unit and the reservation rather than in a group chat. ### Can It Handle Cleaners Covering Multiple Owners' Units? Yes. Assignment is per unit, so a cleaner covering units across different owners or entities gets one coherent schedule while the reporting stays separated by owner. ## Sitemap See the full [Conduit sitemap](/sitemap.md) for all public pages.