--- title: "StayNTouch integration with Conduit" description: "Connect Conduit's AI agents to StayNTouch's cloud PMS to close the operational ticket, not just the message: live reservation context, two-way write-back, voice, and internal ops coordination." canonical_url: "https://www.conduit.ai/integrations/stayntouch" --- # StayNTouch integration with Conduit > Connect Conduit's AI agents to StayNTouch's cloud PMS to close the operational ticket, not just the message: live reservation context, two-way write-back, voice, and internal ops coordination. ## Categories - Property Management Systems ## Overview Conduit integrates with StayNTouch's cloud PMS to extend beyond replying to guests, closing the operational ticket behind each reply. The architecture is the same Conduit runs everywhere: a configurable knowledge base and configurable tools power an external, customer-facing agent on Conduit's own conversational harness (guardrailing and reliability built in), paired with an internal ops agent that does the work. StayNTouch's native guest messaging automates the response; Conduit automates the action behind it: dispatching housekeeping, updating reservations, coordinating vendors, and confirming outcomes, without a human bridging the gap. ## Benefits - **Resolution, not just message automation.** A guest requests extra towels and the agent replies, dispatches housekeeping through your task system, confirms delivery, updates the room status in StayNTouch, and tells the guest, all in one thread. - **Two-way write-back.** Agents read live StayNTouch reservation and guest data and write changes back, consistent with Conduit's write-back across every integrated PMS. - **An autonomous voice agent in production.** When a guest calls, the voice agent answers with full StayNTouch reservation context, resolves the request or escalates with the full thread attached. - **An internal ops agent in Slack.** Your team asks for today's check-in list, late-checkout approvals, or priority cleaning, and the agent pulls live StayNTouch data and acts on it. - **Mixed-portfolio coverage.** Conduit runs the same agent across StayNTouch and other PMSes, so a portfolio on multiple systems gets one unified agent and one set of portfolio intelligence. ## How it works Conduit connects to StayNTouch via secure API and reads live reservation, guest, and room-status data. The customer-facing agent answers guests; when action is needed, the internal ops agent executes the change in StayNTouch, coordinates the team, and confirms with the guest. Every step is observable and logged, and the agents learn from each escalation, so the automation rate climbs over time instead of staying fixed. ## Proof Operators see this play out in production: Haven runs 270 properties at 90% automation, and Renjoy reaches 76% automation across unified channels with a custom voice agent. The Lauderdale boutique hotel added $3,400/mo in NOI and unlocked $500K in asset value by reallocating staff from routine inquiries to revenue work. ## Security and compliance Conduit is SOC 2 Type II, HIPAA, GDPR, and ISO 27001 certified, with end-to-end encryption, role-based access, audit trails, and secure model orchestration, the enterprise posture urban boutique operators and hotel groups expect. ## What Conduit can do with StayNTouch - Pull live StayNTouch reservation, guest-profile, and room-status data into agent context - Close the operational ticket: dispatch housekeeping, update the reservation, confirm with the guest - Write reservation and profile changes back to StayNTouch - Add an autonomous voice agent on the same StayNTouch data the messaging agents use - Coordinate internal ops from Slack against live StayNTouch data ## Frequently asked questions ### Is the StayNTouch integration real-time? Yes. Conduit connects to StayNTouch via secure API and reads live reservation, guest-profile, and room-status data rather than a batch export, so guest answers reflect the current state of the reservation. ### StayNTouch already has AI guest messaging. Why use Conduit? StayNTouch Guest Messaging automates replies. Conduit automates the operational resolution behind the reply: an internal ops agent dispatches housekeeping, updates the reservation, coordinates vendors, and confirms the outcome. Conduit also adds an autonomous voice agent, Slack-based internal ops coordination, and portfolio intelligence across multiple PMSes. ### Does Conduit work for mixed portfolios where some properties aren't on StayNTouch? Yes. Conduit runs the same agent across StayNTouch and other PMSes from a single platform, so a portfolio on multiple systems is managed as one operation with portfolio intelligence spanning every PMS. ### Can Conduit's voice agent use StayNTouch data? Yes. Conduit's autonomous AI voice agent runs in production and answers inbound calls with full access to live StayNTouch reservation data, resolving requests or escalating to your team with the full conversation thread attached. ### Is Conduit SOC 2 Type II and HIPAA compliant? Yes. Conduit is SOC 2 Type II, HIPAA, GDPR, and ISO 27001 certified. All data in transit and at rest is encrypted, role-based access controls limit who sees sensitive guest data, and audit logs track every agent action. ## Sitemap See the full [Conduit sitemap](/sitemap.md) for all public pages.