---
title: "AI agents for handling guest operations end to end"
description: "Answer messages and calls, retrieve context, and take action in your connected tools. Agents escalate to your team when they’re needed."
canonical_url: "https://www.conduit.ai/product/agents"
---

# AI agents for handling guest operations end to end

> Answer messages and calls, retrieve context, and take action in your connected tools. Agents escalate to your team when they’re needed.

## Answer the question. Handle the request.

Give agents your property information, procedures, and access to the tools they need.

### Answer across channels

Handle voice, chat, email, WhatsApp, and connected OTA messages with the guest’s conversation history.

- WhatsApp + SMS
- Email & social
- Voice + chat

### Act on guest requests

Use reservation data and your knowledge base to update bookings, collect payments, and create tasks through connected tools.

- Live PMS
- Knowledge context
- Payments + tasks

### Review and improve replies

Find gaps in agent responses, review proposed fixes, and test changes before guests see them.

- Review outcomes
- Propose fixes
- Backtested

## Results

- **Property-specific answers:** Agents use your property information and policies to answer guest questions.
- **Actions in connected tools:** Check bookings, make reservation changes, and create tasks through supported integrations.
- **Rules you set:** Define the procedures agents follow and the requests your team should handle.

## Frequently asked questions

### What is an AI guest communication agent?

An AI agent answers guest messages and calls using your property information and reservation data. It can also take actions through connected tools, such as creating a task or updating a booking, and pass requests to your team.

### How much can Conduit's agents resolve on their own?

The share depends on your guest requests, knowledge base, integrations, and escalation rules. Track resolved conversations and handoffs to see what your agents can handle and where they need help.

### Do Conduit agents handle phone calls as well as messaging?

Yes. Conduit supports phone calls as well as chat, email, WhatsApp, and connected OTA messages. Agents use your property information and escalation rules across those channels.

### How do the agents know my property's policies?

You provide policies and property details in a configurable knowledge base. Agents combine that information with reservation data from your connected systems.

## More information

- [View this product on Conduit](https://www.conduit.ai/product/agents)

## Sitemap

See the full [Conduit sitemap](/sitemap.md) for all public pages.