---
title: "Every conversation in one inbox"
description: "Bring messages and calls into one workspace. Let agents automate work end to end while your team takes over when appropriate."
canonical_url: "https://www.conduit.ai/product/inbox"
---

# Every conversation in one inbox

> Bring messages and calls into one workspace. Let agents automate work end to end while your team takes over when appropriate.

## See the message and the booking together

Organize conversations by property or team, assign work, and handle requests that need a person.

### Organize by property or team

Create views for your teams and properties. Use round-robin routing or custom rules to assign conversations.

- Unified inbox
- Sort + filter
- Triage views

### Take over when needed

Review the guest’s request and the agent’s replies before responding. Use those handoffs to improve future answers.

- Smart escalation
- Multiple-choice
- Trainable

### Keep booking details close

See stay history, booking details, and availability from your connected PMS and OTA accounts next to the conversation.

- Mews + Opera
- Booking + Airbnb
- OTA + PMS

## Results

- **Connected channels:** Bring email, calls, WhatsApp, social messages, and connected OTA threads into one workspace.
- **Human handoffs:** Agents answer routine questions and pass requests to your team with the conversation history.
- **Team coordination:** Tag teammates, leave internal notes, and assign conversations without switching tools.

## Frequently asked questions

### What channels does Conduit's guest messaging inbox cover?

Conduit brings SMS, WhatsApp, email, calls, social messages, and connected OTA threads into one workspace. You can organize them by team, property, or group.

### How much guest messaging can Conduit automate?

It depends on the requests you receive and how your agents are configured. Agents handle routine conversations and pass exceptions to your team. Reporting shows resolved conversations and handoffs so you can measure the results.

### Does the inbox show booking and PMS context?

Yes. Booking details, stay history, and calendar availability from connected OTA and PMS accounts appear next to the conversation.

### Who uses Conduit for guest messaging?

Hotel teams, serviced-apartment operators, and short-term rental managers use Conduit to handle guest communication across their properties.

## More information

- [View this product on Conduit](https://www.conduit.ai/product/inbox)

## Sitemap

See the full [Conduit sitemap](/sitemap.md) for all public pages.