---
title: "The full stay, upsells, and guest support in one link"
description: "Give guests a branded portal to prepare for arrival, find access instructions, buy upgrades, pay, and ask questions."
canonical_url: "https://www.conduit.ai/product/portals"
---

# The full stay, upsells, and guest support in one link

> Give guests a branded portal to prepare for arrival, find access instructions, buy upgrades, pay, and ask questions.

## Give guests the details before they ask

Keep check-in steps, property information, and available extras together in a portal for each stay.

### Prepare guests for arrival

Bring stay details, identity checks, and check-in steps together. Share room access through compatible smart-lock integrations.

- Stay details
- Smart access
- No app required

### Offer extras guests can book

Show available upgrades and add-ons in the portal, with payment at checkout.

- Curated upgrades
- Fast checkout
- Flexible payments

### Answer questions in the portal

Give guests property information and local recommendations without sending them to another app.

- 24/7 answers
- Local recommendations
- Stay-aware

## Results

- **One link per stay:** Share property details, dates, check-in steps, and access instructions.
- **Upgrades and payments:** Let guests browse available extras and pay in the portal.
- **Guest questions:** The AI concierge answers using the guest’s stay details and your property information.

## Frequently asked questions

### What can guests do in a Conduit Portal?

Guests get one branded link for the full stay, with no app to download. They can review stay details, complete pre-arrival questions and identity checks, sign rental agreements or damage waivers, pay required fees or deposits, purchase upgrades, access the property when requirements are complete, and ask the AI concierge for property-aware answers.

### How do smart locks and access codes work in the portal?

With a compatible smart-lock integration, Conduit can show check-in instructions, door codes, or lock controls directly in the portal after the guest completes the required pre-arrival steps. You can still use automated email or SMS alongside the portal. Lock behavior varies by provider and property setup, so we confirm compatibility during implementation.

### Can guests pay for deposits, waivers, fees, and upgrades in the portal?

Yes. Connect your Stripe account so guests can pay in the portal with a card, Apple Pay, Google Pay, or Link. Guests enter their payment method in the portal rather than reusing the card from the original booking. Payment and verification rules can be tailored by booking channel, including excluding flows where an OTA's policies require it.

### Can the portal match my brand and replace my current guest guide?

You can customize the portal layout, colors, theme, hero imagery, guides, and offers so the experience feels like your brand. Our team can also help move content from an existing guest guide and build a sample portal before you roll it out across your portfolio.

### How does Portals work with my PMS and booking channels?

Conduit uses reservation, guest, listing, and booking-channel context from your connected systems to keep each portal relevant to the stay. The exact fields, write-back options, smart-lock support, and payment rules vary by integration, so we confirm the workflow for your stack before launch.

### How much does Conduit Portals cost?

Portals is a paid add-on priced by contracted listing count with graduated volume pricing for larger portfolios. Bundles and guest-transaction terms can change the final rate, so our sales team can show the exact monthly or annual price for your setup.

## More information

- [View this product on Conduit](https://www.conduit.ai/product/portals)

## Sitemap

See the full [Conduit sitemap](/sitemap.md) for all public pages.