---
title: "Automate the guest journey"
description: "Build workflows for booking confirmations, check-in instructions, follow-ups, and upgrades."
canonical_url: "https://www.conduit.ai/product/workflows"
---

# Automate the guest journey

> Build workflows for booking confirmations, check-in instructions, follow-ups, and upgrades.

## Set the trigger. Choose what happens next.

Build message sequences and actions around the booking, the property, and the guest’s response.

### Schedule guest messages

Send confirmations, check-in instructions, and checkout reminders based on PMS events and booking dates.

- Visual builder
- Check-out reminders
- AI messages

### Follow up after the stay

Build campaigns around stay dates, properties, and guest responses. Send return offers to past guests.

- Scheduled
- Win-back
- Return offers

### Offer relevant upgrades

Use booking details and rules you set to offer early check-in, gap nights, private chefs, or room upgrades.

- If / then
- PMS-aware
- Upsell add-ons

## Results

- **Visual workflow builder:** Choose hospitality triggers and actions without writing each sequence from scratch.
- **Connected channels:** Send messages through your connected email, WhatsApp, and OTA channels.
- **Conditional steps:** Branch by booking channel, loyalty status, or custom signals. Connect supported tools through webhooks or MCP.

## Frequently asked questions

### What can Conduit workflows automate?

Workflows can send guest messages, run follow-up campaigns, and offer add-ons such as early check-in, gap nights, and room upgrades. You choose the trigger, conditions, and actions.

### What can trigger a workflow?

Triggers include supported PMS events, booking dates, schedules, and custom signals. Conditions can route guests through different steps based on their booking or response.

### Can workflows drive upsell revenue?

Yes. Use workflows to offer available early check-in, gap nights, private chefs, or room upgrades. You decide which guests receive an offer and when it is sent.

### Is this built for hotels or short-term rentals?

Both. Hotel, serviced-apartment, and short-term rental teams can build workflows around their bookings, properties, and guest communication.

## More information

- [View this product on Conduit](https://www.conduit.ai/product/workflows)

## Sitemap

See the full [Conduit sitemap](/sitemap.md) for all public pages.