Changelog

Teach AI

You can now chat directly with your AI agent — no more guessing where knowledge goes or how to format rules. Just open Teach AI from a proposed reply, the top bar, or hit ⌘+K.

From the chat interface, you can:

• Teach your agent new knowledge
• Set rules and guardrails
• Give feedback on any AI message — even ones it sent automatically

The AI handles the sorting and updating for you, so your knowledge base stays fresh and accurate without manual cleanup. It learns fast — and gets better with every message.

Start training from anywhere in the inbox.

Guardrails and Knowledge Engine Refresh

• Added a dedicated Guardrails layer inside Style Guide. Teams can now set always-on constraints that the AI will never violate.
• Responseflow refactor introduces Layer Input v3. A single schema feeds the Reasoning Engine, making future tool and workflow additions easier.
• “Dump to Knowledge” endpoint lets you push new information straight into the knowledge base, automatically deciding whether it is a rule or a guardrail.

Workflow Builder Upgrades

• File attachments are now supported in workflow messages.
• New variables: step outputs, dynamic variables, and full conversation or call summaries can be injected anywhere in a flow.
• Mass delete, single-node duplicate, and cleaner edge handling remove the pain of large-scale canvas edits.
• “Find Contact” node lets you locate an existing guest record without merging or overwriting data.

Improvements

• Localization: All outgoing messages respect the contact’s timezone once it is detected.
• Multiple email domains: Connect more than one sender domain to the same workspace for brand or property specific addresses.
• Voice and Agent Injection: voicemail steps now accept dynamic variables, custom stop conditions, and follow-up transcripts are logged automatically
• Reliability: tighter webhook validation, smaller UI bugs squashed across Knowledge Base, CRM multiselect delete, and more.