Conduit Inbox & Inbox Zero

Summary

• Inbox Zero philosophy: Treat your inbox like a checklist, every conversation should be actioned by your team or Agent
• Conversation states:
  
  • To-Do: Messages needing attention from AI or team members
  • Follow-Up: Requests you want to action later
  • Done: Resolved conversations (automatically reopen if the customer replies)• Inbox tools: Reply directly, assign to teammates, leave notes, mark follow-ups, and close conversations
• AI collaboration:
  
  • Review AI-proposed replies before sending
  • See reasoning and sources behind every AI response
  • Teach the AI within the inbox when it needs help or is missing information
• Urgent handling: AI will not auto-respond to emergencies — these get flagged for human action with proposed replies