Conduit Inbox & Inbox Zero
Conduit rethinks the inbox experience by making it conversation-driven and contact-based. In this video, you’ll learn about our Inbox Zero philosophy, how conversations move through To-Do, Follow-Up, and Done, and how to collaborate with your AI directly inside the inbox to keep everything organized.
Summary
- Inbox Zero philosophy: Treat your inbox like a checklist, every conversation should be actioned by your team or Agent
- Conversation states:
- To-Do: Messages needing attention from AI or team members
- Follow-Up: Requests you want to action later
- Done: Resolved conversations (automatically reopen if the customer replies)• Inbox tools: Reply directly, assign to teammates, leave notes, mark follow-ups, and close conversations
- AI collaboration:
- Review AI-proposed replies before sending
- See reasoning and sources behind every AI response
- Teach the AI within the inbox when it needs help or is missing information
- Urgent handling: AI will not auto-respond to emergencies — these get flagged for human action with proposed replies
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