How a hotel unlocked over $500k in asset value with Conduit

A hotel that ran itself. No fires to put out. No Slack threads to monitor. Guest support was handled—and guests were happy. That was the point.

Hotel owner Noel Poler has a theory: better systems elevate not just service but valuation of the hotel, the underlying asset itself. With Conduit, he put theory to practice. By replacing a traditional call center with Conduit’s AI-powered support platform and 24/7 staffed support team, Noel and The Lauderdale Boutique Hotel improved margins, reduced disputes, and turned it into a passive investment operational model. The result? A hotel with better reviews, faster support, and more than $500,000 gain in real estate value.

The Challenge

Noel had run through multiple support models—first Jurny’s PMS and call center, then other hospitality-focused call services. Costs started at $4,000, and even though he was able bring them down to $1,200 a month, service was inconsistent. Guests were waiting up to an hour for replies. Noel was still answering questions himself in Slack. Refunds were mounting. Response delays and miscommunications chipped away at both guest experience and profits.

"Living on Slack is not the definition of a passive investment," Noel said.

He wanted something sustainable: a way to make the property truly hands-off for and investor, while delivering excellent service and peace of mind.

The Solution: Automation That Adds to the NOI and Turns it into a Passive Investment

Switching to Conduit brought three key changes: speed, savings, and a lot less work (turning it into a passive investment!). Guest response time dropped from 57 minutes to 2 minutes on average, and instant responses to the vast majority of issues. Guest satisfaction increased and therefore refunds decreased. And support costs dropped to just $600 per month—a fraction of what he used to pay.

Key results from using Conduit:

• Reduced support costs from $4,000 to $600/month
• Increased NOI by at least $3,400/month through reduced costs, and significant fewer refunds
• Improved average response time from 57 minutes to 2 minutes on average, and instantaneous responses for most issues.
• Enabled part-time property manager to efficiently oversee property
• Highlighted tech stack with Conduit as key pilar as part of asset value in Offering Memorandum

"We tell investors, this isn’t just tech for convenience. It’s real leverage." Noel said.

At an 8% Cap Rate, that $3,400 monthly gain translates into over $500,000 in added asset value. Turning it into a passive investment lowers the Cap Rate at which it will sell, at 7% Cap Rate those $3,400 monthly savings turn into almost $600,000

The Impact

Noel had long believed tech centric operations would yield long-term value. Conduit validated that belief. With a lean team and AI handling routine communication, he spends a lot less time in the weeds and more time generating value.

"The more hands-off the property, the higher the valuation. We designed and built for that." Noel added.

Conduit also became a differentiator in his sales process. As Noel prepares to bring the property to market, the Offering Memorandum includes a section on operational technology—with Conduit front and center highlighting it as a hands-off passive investment, closer to a traditional multifamily, with the higher rents short term rentals generate.

Looking Ahead

Most boutique hotel owners still run things the old way. But Noel sees a different future. With tools like Conduit, a single manager can oversee multiple properties. And investors can treat hospitality assets more like traditional long term rentals: passive, scalable, and increasingly automated.

"Conduit keeps improving. That’s why I chose them. In a space where tech, and particularly AI, improves daily, I wanted a partner who could keep up" Noel stressed.

Noel isn’t waiting for the industry to catch up. He’s building what comes next and showing the numbers to prove it.