How a hotel unlocked $480K in asset value with Conduit

A hotel that ran itself. No fires to put out. No Slack threads to monitor. Guest support was handled—and guests were happy. That was the point.

Hotel owner Noel Poler has a theory: better systems elevate not just service but valuation. With Conduit, he put theory to practice. By replacing traditional call centers with Conduit’s AI-powered support platform and 24/7 staffed support team, Noel and the boutique Lauderdale Hotel improved margins, reduced refund rates, and created a more passive operational model. The result? A hotel with stronger reviews, faster support, and a $480,000 gain in real estate value.

The Challenge

Noel had run through multiple support models—first Juurney, then hospitality-focused call services. Costs ranged from $4,000 to $1,200 a month, but even at those prices, service was inconsistent. Guests were waiting up to an hour for replies. Noel was still answering questions himself in Slack. Refunds were mounting. Response delays and miscommunications chipped away at both guest experience and profit.

"Living on Slack is not a passive investment," Noel said.

He wanted something more sustainable: a way to make the property feel truly hands-off for owners, while still delivering excellent service.

The Solution: Automation That Adds to NOI

Switching to Conduit brought two key changes: speed and savings. Guest response time dropped from 57 minutes to 3.5 minutes. Refunds decreased. And support costs dropped to just $600 per month—a fraction of what he used to pay. More importantly, guest satisfaction improved, with fewer access issues and faster resolutions.

Key results from using Conduit:

• Reduced support costs from $1,200 to $600/month
• Increased NOI by $3,200/month through reduced refunds and staffing
• Improved average response time from 57 minutes to 3.5 minutes
• Enabled part-time property manager to oversee 5 properties
• Highlighted Conduit as part of asset value in offering memorandum

"We tell our investors, this isn’t just tech for convenience. It’s real leverage."

At an 8% cap rate, that $3,200 monthly gain translates to $480,000 in added asset value.

The Impact

Noel had long believed tech-forward operations would yield long-term value. Conduit validated that belief. With a lean team and AI handling routine communication, he spends less time in the weeds and more time thinking strategically.

"The more hands-off the property, the higher the valuation. We built for that."

Conduit also became a differentiator in his sales process. As Noel prepares to bring the property to market, the offering memorandum includes a section on operational technology—with Conduit front and center.

Looking Ahead

Most boutique hotel owners still run things the old way. But Noel sees a different future. With tools like Conduit, a single manager can oversee multiple properties. And investors can treat hospitality assets more like traditional real estate: passive, scalable, and increasingly automated.

"Conduit keeps improving. That’s why I chose them. In a space where tech moves daily, I wanted a partner who moves just as fast."

Noel isn’t waiting for the industry to catch up. He’s building what comes next and showing the numbers to prove it.