Build it in-house
Deep, but rigid
Every workflow is its own engineering project. It works until your operation changes, then someone has to go rebuild it.
BUILD VS. BUY
Build it in six months, or buy it today.
ChatGPT in your PMS gets you a demo. Conduit gets you a working hospitality agent in days.
/ THE LANDSCAPE
Deep or broad. Everything else makes you pick one.
A hospitality agent has to be both: deep enough to know your operation and broad enough to work every channel and tool. Here is where the usual options land.
Conduit
Deep and broad, day one
Knows hospitality out of the box, works every channel, and learns the way your team actually runs in a matter of days.
A VA team or spreadsheets
Manual and one-off
Scales by headcount, not software. Context leaks every time a thread hops from one app to the next, and the pager never sleeps.
ChatGPT or Claude + Zapier
Broad, but shallow
Drafts a reply, forgets your SOPs, and can't actually book the room, push the refund, or dispatch the contractor.
/ HEAD TO HEAD
Conduit vs. building it yourself
| Feature | Conduit | Build it yourself |
|---|---|---|
| Time to live | Days | 6+ months, 3–5 engineers |
| Hospitality knowledge on day one | Trained on 50M+ guest conversations | Starts from a blank prompt |
| Channels | WhatsApp, SMS, email, phone, Airbnb, Booking, native | Wire and maintain each one yourself |
| PMS & tooling | Native connectors: Guesty, Hostaway, Mews, Cloudbeds, Opera… | Build and babysit every integration |
| Takes action | Books, refunds, dispatches, upsells | Drafts text a human pastes |
| Learns your operation | Absorbs your SOPs and exceptions in days | Re-explained in every prompt |
| Coverage | 24/7, 140 languages, 93s first reply | Office hours, one language |
| Security & reliability | SOC 2 Type II, monitored, on-call | Your team owns the pager |
| Keeps improving | New capabilities ship continuously | Competes with your real roadmap |
/ THE THREE WALLS
Every DIY build hits the same three walls
01
Context
A single guest thread plus their reservation history, your listings, your house rules, and last night's maintenance log blows straight past any prompt window. Conduit pre-computes that context so the agent walks into every conversation already knowing the situation.
02
Action
General-purpose AI writes you a nice paragraph. It can't move a reservation, push a refund, send the upsell, or ping the on-call plumber. Conduit acts inside the systems you already run, not in a chat window you copy-paste out of.
03
Maintenance
WhatsApp, Airbnb, Booking, and every PMS API change on their own schedule. A side-project agent quietly rots between sprints. Conduit's connectors are monitored and maintained for you, so the thing you bought keeps working.
/ THE PROOF
What you get on day one, not in two quarters
50M+
Guest conversations handled
$3B+
Reservation value influenced
87%
Of guest messages resolved autonomously
95%
Guest CSAT
<1 min
Median first response
1,000+
Hospitality brands
[01] BUILD VS. BUY/ KNOW BEFORE YOU DECIDE
Build vs. buy, answered
The questions every operator asks before they stop building and start buying.
You'll get a convincing demo and then hit three walls: context (a guest's full history plus your listings and SOPs won't fit in a prompt), action (a chatbot drafts a message, it can't actually book or refund), and maintenance (channel and PMS APIs drift, and a side project rots). Conduit is the layer that solves all three, not the model underneath it.
