Use live PMS data to answer availability and rate questions across connected channels. Follow up on inquiries and stay in touch with past guests.
Book a demoWorks across Airbnb · VRBO · Booking.com · Expedia
Booking engines work when a guest has already decided to visit your website. They don't capture the inquiry that arrives via WhatsApp at 11pm, the Instagram DM with a group booking question, or the email that sits unanswered until morning. Conduit handles those inquiries in real time.
Past guests already know your property. Use the details they shared during the stay to make follow-up offers more relevant.
Hotels with better reviews at similar price points win OTA ranking and attract guests who discover them through OTAs but book direct on the second visit. Conduit drafts review responses with full stay context, maintaining the voice and responsiveness that drives review quality.
The guest who messages you on WhatsApp or Instagram is already interested in your property. Losing that booking to an OTA because you didn't respond fast enough is avoidable revenue loss. Conduit responds with live PMS data and confirms the booking before the guest opens Booking.com.
A guest who messages about availability outside business hours is a direct booking opportunity that most hotels lose to OTA convenience. Conduit's AI agent answers with live PMS data, quotes rates, handles objections, and confirms the booking in the same thread. No delay. No manual follow-up.
Direct booking inquiries arrive via WhatsApp, Instagram, email, voice, and chat. Conduit unifies every channel into one workspace so your AI agent can respond no matter where the guest reaches out. Availability verified, rate quoted, payment processed, all in the channel the guest chose.
Send follow-up offers through connected WhatsApp and SMS channels. Refer to the guest’s previous stay and the preferences they shared.
Every booking that converts directly is a guest relationship you own: contact data, preferences, stay history, re-engagement rights. Conduit captures that relationship data through in-stay conversation, building the direct marketing asset that makes future OTA-to-direct conversion possible.
Hotels that respond to reviews quickly and consistently see higher OTA visibility, which drives more direct bookings through brand discovery. Conduit drafts review responses with full stay context, referencing specific details from the guest's conversation thread. Better reviews mean more visibility, which means more guests who book direct on the second visit.
A potential guest sends a WhatsApp message asking if you have availability for a weekend stay. It's outside business hours. In a traditional setup, that message sits unanswered until morning, and by then the guest has already booked with a competitor or defaulted to Booking.com.
Conduit's AI agent answers within seconds, pulling live availability and rate data from your PMS. The guest receives an accurate quote with room options, pricing, and availability confirmation in the same WhatsApp thread. No delay. No manual lookup.
The guest asks about cancellation policy or requests a specific room type. Conduit handles objections with context from your property's policies and confirms the booking once the guest is ready. Payment is processed in-thread, and the booking is confirmed before the guest has a chance to consider an OTA alternative.
Once the booking is confirmed, Conduit triggers personalized pre-arrival outreach within 60 seconds. The guest receives check-in details, local recommendations, and answers to common questions before they even ask. This proactive engagement reinforces the direct booking decision and sets the tone for a high-touch guest experience that OTAs can't match.
Conduit builds the guest relationship during their stay by capturing preferences, special requests, and conversation context. This data becomes the foundation for personalized re-engagement that feels like a personal invitation, not a mass email campaign.
Use the guest’s previous stay and preferences to shape follow-up offers. Send them through your connected WhatsApp and SMS channels.
Track repeat direct bookings alongside campaign costs. Use the results to see which follow-up offers bring guests back.
Conduit's re-engagement isn't a quarterly email blast. Messages are timed to the guest's likely travel window based on their booking history and preferences. The offer arrives when they're most likely to be planning their next trip, maximizing the chance of conversion.
“We tripled our portfolio while automating 70% of guest messaging across SMS, email, and voice. Conduit's AI agents handled direct inquiries in real time, converting high-intent prospects without requiring additional support hires.”
“We used Conduit to draft contextual review responses with full stay context, improving review quality and consistency. 59% of our listings earned Airbnb Guest Favorite status, driving higher OTA visibility and more direct bookings.”
“We automated 65% of guest communication, reallocating our team to revenue-generating activities instead of repetitive inquiry responses. The equivalent labor savings: $6K to $8K per month.”
“Conduit's AI-powered support cut costs, sped up response times, and improved guest satisfaction. The operational improvements unlocked over $500K in added asset value.”
“While competitors drowned in hiring cycles, we built an AI-first operation that automated inquiry responses and freed our team to focus on revenue-generating activities. Guests thought they were talking to locals, and growth became repeatable.”
Conduit's observability engine lets you inspect every step your AI agent takes: the tools it called, the decisions it made, the path to each answer. When a booking is confirmed or an inquiry is escalated, you see exactly why.
Set up sequences for pre-arrival messages, check-in reminders, and post-stay follow-ups. Choose the booking events and conditions that trigger each step.
Performance reporting surfaces the metrics that prove AI is working: automation rate, response time, resolution quality. You see which inquiries convert, which escalate, and where the agent needs improvement.
Conduit integrates with your PMS, CRM, payment processor, and every other tool your team already uses. Agents pull live data, trigger actions, and sync updates across your entire tech stack. No rip-and-replace.
Conduit's agents aren't static. They learn from every interaction, gaining new skills and improving at handling what comes next. The more inquiries they handle, the better they get at converting direct bookings.
When the AI can't resolve a request, it escalates to your team with the full context attached: conversation history, guest preferences, booking details. Your team picks up exactly where the agent left off.
Conduit meets SOC 2 Type II standards and supports HIPAA-regulated workflows. End-to-end encryption, role-based access, audit logs, and secure model orchestration protect guest data across every interaction.
Ensures secure handling of customer data that flows through agents built on Conduit.
End-to-end encryption, role-based access, PII protection, and audit logs across the platform.
Supports HIPAA workflows with safeguards protecting sensitive data.
Booking engines work when a guest has already decided to visit your website. They don't capture the inquiry that arrives via WhatsApp at 11pm, the Instagram DM with a group booking question, or the email that sits unanswered until morning.
Conduit captures the high-intent inquiry that arrives outside your website: WhatsApp, Instagram, email, voice, chat. The AI agent responds with live PMS data, quotes rates, handles objections, and confirms the booking in the same thread.
Booking engines handle website visitors who've already decided to book direct. Conduit handles the inquiry that arrives outside the website and converts it before the guest opens Booking.com. Together, they capture direct bookings at every stage of the guest journey.
Use Conduit alongside your booking engine to follow up with past guests. Base offers on their previous stay and send them through connected channels.
Who Conduit is for, what it does, and how to get started.
Conduit increases hotel direct bookings through two mechanisms: real-time conversion of direct channel inquiries (WhatsApp, Instagram, email, voice) and post-stay re-engagement for past guests via high-open-rate messaging channels (WhatsApp, SMS). The AI agent handles inquiries with live PMS data, quotes rates, confirms bookings, and processes payments in-thread. Post-stay, Conduit delivers personalized offers timed to the guest's likely travel window, converting past guests into repeat direct bookers.
