Answer guests after hours
Handle calls, late check-in questions, and in-stay requests using your hotel’s policies. Pass requests to your team when a person is needed.
Learn more- Phone calls
- Overnight cover
- Brand voice
INDUSTRIES / INDEPENDENT HOTELS
AI agents for independent hotels
Answer guest calls and messages while your team looks after the people at the desk. Conduit uses your hotel’s policies and booking details, including after hours.
Trusted by 300+ hospitality brands in 120+ countries
Offer available extras
Let guests know about room upgrades, spa appointments, dining, and other add-ons relevant to their stay.
Learn more- Pre-arrival
- Room upgrades
- Spa & dining
Connect your hotel’s tools
Connect supported systems such as Opera, Mews, and Cloudbeds, alongside the tools your front-desk team uses.
Learn more- Opera & Mews
- Cloudbeds
- Teams + Slack
INTEGRATIONS/ CONNECT YOUR STACK
Connect the tools your team uses
Opera Cloud
Mews
Cloudbeds
Booking.com
Apaleo
RMS Cloud
Resly
StayNTouch
Expedia
Airbnb
Connect your PMS, messaging channels, and operational tools so agents can use booking details and act on requests.
See All IntegrationsCUSTOMERS/ FROM REAL CUSTOMERS
See how hospitality teams use Conduit
At Bali Luxury Stays, we’re not just managing villas; we’re crafting unforgettable experiences.
CUSTOMER
Founded by travel lovers and real estate professionals, Blue Gems was created with one mission in mind: to elevate the vacation rental experience for both guests and homeowners.
CUSTOMER
Why a one-size-fits-all support platform limited their automation goals.
CUSTOMER
To hit ambitious growth milestones, Canbnb puts Conduit at center of their communications.
CUSTOMER
While competitors drown in hiring cycles, Cascadia Getaways built an AI-first operation that turned support staff into revenue generators. The kicker? Their team is happier, guests think they're talking to locals, and growth is now on repeat.
CUSTOMER
Cash Flow Street, your gateway to mastering vacation rental investments.
CUSTOMER
CosmicaHow Cosmica unified guest communication, automated routine operations, and scaled across Italy and Dubai without expanding its support team.
CUSTOMER
AI-powered guest messaging helped Haven boost revenue
CUSTOMER
HomeHop scaled from 40 to 108 properties while automating 70% of guest messaging across SMS, email, and voice — without adding a single support hire.
CUSTOMER
Host Genius unifies multi-brand support with AI-powered automation and efficiency.
CUSTOMER
How a culture of knowledge sharing streamlines property management operations.
CUSTOMER
Renjoy switched to Conduit, hitting 40% automation in the first month and launching a voice agent named “Joy.”
CUSTOMER
We are reimagining the idea of 'home' from something fixed to something flexible and simplifying the rental process for both landlords and tenants as we go..
CUSTOMER
The Lauderdale Hotel uses Conduit’s AI-powered staffed support to cut costs, speed up response times, and unlock $500k in value.
CUSTOMER
A hospitality and real estate platform helping guests feel at home across seven countries, now with AI replies guests can't tell from a human.
CUSTOMER
Read how teams handle guest messages, coordinate requests, and measure the results.
Customer Stories[01] FAQ/ KNOW BEFORE YOU GO
Frequently Asked Questions
Who Conduit is for, what it does, and how to get started.
Conduit is for hotel teams, serviced-apartment operators, and short-term rental managers. Its AI agents answer guest messages and calls, handle routine requests, and coordinate work with your team.
USE CASES/ INDEPENDENT HOTELS
Dive deeper into Independent Hotels
Concierge
AI Concierge
Most AI concierges recommend the spa or suggest a restaurant. Conduit checks availability, books the treatment, confirms with the guest, and coordinates with your team — all in one conversation.
After-Hours Receptionist
Conduit's voice agents answer inbound calls 24/7 with full PMS context, so guests reach an AI receptionist who already knows their name, booking, and property details before the conversation starts.
Always-On Front Desk
Guest questions, maintenance requests, housekeeping coordination, access codes — Conduit's AI agent handles the high-volume communication that currently lands at your desk, so your team focuses on the 20% that genuinely needs them.
Operations
Daily Ops Brief
Describe what you want to see each morning in plain language. Conduit reads your PMS, your ops board, and your guest conversations overnight, and the brief is waiting in your inbox, Slack, or WhatsApp when you sit down.
Housekeeping Board
Room status, section assignments, and the daily sheet stay live against your PMS. When a guest asks for a late checkout or a room turns dirty, the board updates itself and the affected team hears about it.
Maintenance & Work Orders
A guest reports a problem and the work order opens itself: vendor assigned, access code issued, room status changed, guest updated. Your engineer finds out from the task, not from the front desk.
Review Signals
Breakfast mentioned negatively nine times this month is not a review problem, it is an F&B problem. Conduit groups feedback by theme, sends it to the department that owns it, and opens the task.
Supplies & Par Levels
Par levels that account for next week's occupancy, not last month's average. When stock drops below par, the agent raises the order against your approved supplier and tells you what it costs.
Guest Experience
Guest Experience
No app required. No portal to navigate. Guests text from their personal messaging app, call from their phone, or reach out via WhatsApp — and your AI agent handles every request in the channels they already use.
Guest Feedback
Post-stay surveys measure the experience. Conduit shapes it while the guest is still on property — acknowledging issues, dispatching resolutions, and sending follow-up requests through the channel the guest is already using.
Guest Memory (CRM)
Traditional platforms pull booking history and spend data from your PMS. Conduit captures the preferences guests mention in WhatsApp messages, the upgrade they accepted, and the complaint that revealed a service gap — and surfaces them on the next stay.
Review Responses
Traditional review platforms respond after the review is published. Conduit works upstream — resolving complaints before checkout and drafting responses with the full conversation thread from that guest's stay.
