When a guest calls at 2am about a broken access code, Conduit's voice agent already knows their reservation details, generates a new code from your PMS, and delivers it on the same call. No callback queue. No waking you up.
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Traditional answering services take messages. Your guests need problems solved.
When a guest calls about a lockbox failure at 11pm, a traditional vacation rental answering service takes a message and queues a callback. The guest is still locked out, and you're woken up to fix it. The problem doesn't get resolved on the call.
Human answering services charge per call or per minute, with costs escalating quickly during peak season. BlueGems was spending the equivalent of $6,000 to $8,000 per month on support coverage before switching to Conduit. Quality varies by agent, training is constant, and turnover means retraining.
Every new property requires a script update. Every policy change means editing documentation and briefing the service again. The overhead of managing the answering service often rivals the problem it was supposed to solve.
Traditional services can't access your PMS, so they can't check reservation details, generate access codes, or dispatch maintenance. They're a voice on the line, not a solution. Guests get generic responses, you get forwarded messages, nothing gets resolved in real time.
Conduit's voice agent connects to your property systems, handles common requests autonomously, and escalates with full context when human judgment is needed.
Conduit integrates with Guesty, Hostaway, Lodgify, Mews, and Cloudbeds to pull reservation data, property details, and guest notes. When a call comes in, the agent already knows who's calling and why they might need help. The conversation starts from context, not from 'Can I take your booking number?'
Access code failures get diagnosed and resolved with a new code generated from the PMS. Check-in questions are answered with property-specific instructions. Maintenance issues are logged and dispatched to your preferred vendor. Renjoy's voice agent 'Joy' handles five communication channels and hit 40% automation in the first month.
If the agent can't resolve a request, it escalates to your team with the full conversation history, guest details, and attempted solutions already documented. No information loss, no repeated questions. Your team picks up exactly where the AI left off.
Conduit agents analyze every conversation to identify patterns and improve responses. When a new issue type emerges, the system flags it for review and incorporates the resolution into future calls. The agent gets better at handling your specific properties and guest needs over time.
Every inbound call is answered immediately, whether it's 3pm or 3am. HomeHop tripled their portfolio from 40 to 108 properties with zero new support hires by relying on Conduit's voice coverage. Guests never hit voicemail.
When a guest reports a lockbox or smart lock issue, the agent generates a new access code from your PMS and delivers it on the call. The guest is inside within minutes. No callback queue, no manual code lookup.
Guests calling for parking details, WiFi passwords, or appliance instructions get immediate answers tailored to their specific property. The agent pulls information from your property documentation and delivers it conversationally. Cash Flow Street's guests receive responses in under one minute.
When a guest reports a broken appliance or facility issue, the agent logs the problem, categorizes urgency, and dispatches it to your maintenance workflow or preferred vendor. The guest receives confirmation and an expected resolution timeline.
Prospective guests calling to check availability or ask about property features get accurate, real-time information pulled from your PMS. The agent can answer questions about amenities, policies, and pricing. Booking inquiries turn into reservations faster.
Conduit agents respond fluently in the guest's preferred language, whether they're calling from Europe, Asia, or South America. Language barriers don't delay resolutions or create frustration. Every guest gets the same quality of service.
“Growth happened faster because the team focused on acquisitions instead of hiring and training.”
“Guests interact with Joy like a real person. The team gets time back for high-touch hospitality.”
“Cost savings went directly to improving guest amenities and property upgrades.”
“Fast doesn't mean robotic. Guests describe the experience as helpful and personal.”
“Airbnb's algorithm rewards fast, consistent communication. Conduit made that automatic.”
Cash Flow Street's voice agent delivers responses in under one minute with interactions calibrated to feel conversational and natural. Guests describe the experience as helpful and personal, not automated. The agent uses natural phrasing, appropriate pauses, and context-aware responses.
Renjoy named their voice agent 'Joy' and introduced her as a member of the guest-facing team. Guests interact with Joy across five channels, and the experience feels consistent and branded. Your agent can have a name, personality, and voice that matches your hospitality style.
When a returning guest calls, the agent recognizes their previous stays and references past interactions. First-time guests get a warm welcome and thorough orientation. The conversation adapts to who's calling. Guests feel recognized, not processed through a generic script.
Conduit agents know when a situation requires human judgment or empathy. Escalations happen with full context passed to your team, so the guest never has to repeat themselves. The AI handles routine requests. Your team handles the moments that need a personal touch.
Conduit meets SOC 2 Type II standards for secure handling of customer data across all AI-powered operations. HIPAA-compliant workflows protect sensitive data for operators managing medical travel or accessible properties. End-to-end encryption, role-based access controls, and secure model orchestration ensure guest conversations and personal information stay protected across every interaction.
Ensures secure handling of customer data that flows through our agents.
End-to-end encryption, role-based access, PII protection, and audit logs across the platform.
Supports HIPAA workflows with safeguards protecting sensitive data.
Conduit integrates with your existing PMS through secure API connections. Reservation data, property details, and guest information sync automatically, so the agent has full context from day one. Setup takes hours, not weeks.
Define how the agent should handle common scenarios like access code failures, maintenance requests, and check-in questions. Set escalation rules for situations that require human judgment. The agent follows your operational procedures and brand voice guidelines automatically.
Conduit includes stress test scenarios that simulate real guest calls. Test access code generation, maintenance dispatch, and availability queries in a safe environment before routing live calls. No surprises: you see exactly how the agent will respond before guests interact with it.
Conduit's observability dashboard shows every call, decision, and tool the agent uses. Track automation rate, response time, and resolution quality in real time. The Conduit team provides ongoing support to optimize performance from day one.
Need clarity? Start with these frequently asked questions.
Yes. Conduit provides native voice agents that answer inbound calls 24/7 with full PMS reservation context. The agent handles access codes, check-in instructions, maintenance dispatch, and availability queries without human intervention. Voice is a core capability, not a bolt-on feature. HomeHop and Renjoy both rely on Conduit's voice agents for round-the-clock guest coverage.
