One approved vendor list, one approval chain, and work orders that dispatch, chase, and close the same way group-wide. Cluster managers see what is open across the portfolio without calling four GMs.
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Fragmented communication channels, lost context during relay, and guests left waiting without updates. These are coordination problems, not CMMS problems.
A guest texts the front desk about a broken TV. The front desk radios maintenance. Maintenance logs a work order in the CMMS. By the time the ticket is created, 20 minutes have passed and the guest has called twice to check status. At each relay point, context is lost and response time grows.
WhatsApp groups, radio calls, sticky notes left at the front desk. Your maintenance team is managing requests across five different channels and work orders get lost between shifts. The CMMS holds the official record, but actual dispatch happens through informal channels that don't document priority, room number, or guest expectations.
Your maintenance team closes the CMMS ticket. The guest's loop stays open until someone manually sends a confirmation, which often doesn't happen. Guests call again to check, or leave a negative review because the issue felt unresolved even though your team fixed it hours ago.
A maintenance issue is rarely just a work order. It involves room status updates, potential guest relocation, housekeeping sequencing, and sometimes vendor dispatch. Your team is coordinating across four different systems and three different departments while the guest waits for an update.
Conduit eliminates the relay and closes the guest loop. The operational mechanics from first complaint to confirmed resolution.
When a guest reports a maintenance issue, the AI agent immediately creates a structured internal dispatch with room number, issue description, priority level, and timestamp. That dispatch goes to your maintenance team via Slack or SMS in under 60 seconds. No front desk relay, no lost context.
Maintenance requests rarely exist in isolation. A broken HVAC unit might require vendor dispatch, room status updates, and housekeeping coordination once the repair is complete. Conduit's internal agent handles the multi-party coordination from within the same platform managing the guest conversation.
When your maintenance team confirms the issue is resolved, Conduit sends the guest a resolution confirmation in the same thread where the complaint was raised. The guest knows the issue is fixed, and you avoid follow-up calls and negative reviews. Where appropriate, Conduit can include a courtesy gesture based on your policy.
If you run Snapfix, Oxmaint, Limble, or any other CMMS, Conduit doesn't replace it. Conduit feeds it. The guest complaint becomes the structured dispatch trigger, your CMMS handles the engineering workflow, and Conduit closes the guest-facing loop. Your CMMS gets cleaner data, your team gets faster dispatch.
Guest texts at 11pm: 'The AC isn't working.' The agent receives the complaint, identifies the room, and dispatches your on-call maintenance tech via SMS with full context. While the tech is en route, Conduit updates the guest with an estimated resolution time. When the repair is complete, the guest receives a confirmation and a courtesy room credit, all without a single manual handoff.
A guest reports a leak. Your in-house team determines it requires a licensed plumber. Conduit coordinates the vendor outreach, books the appointment, and updates the guest with the service window. Housekeeping gets alerted to check the room after the repair. Your ops team sees the full coordination timeline in one place.
A guest is locked out at 2am and messages for help. The agent resets the access code, sends the new code to the guest, and logs the interaction for your morning team to review. The issue is resolved before your GM wakes up. No emergency call to staff, no guest waiting in the hallway.
A guest reports a broken refrigerator that can't be fixed same-day. Conduit coordinates the room relocation: checks availability, books the new room in your PMS, notifies housekeeping to prepare it, and confirms the move with the guest. The guest gets a smooth transition with a courtesy upgrade.
When a maintenance issue is reported, Conduit updates the room status in your PMS to reflect that it's under repair. Housekeeping sees the status change and knows not to service the room until maintenance confirms completion. Once resolved, the room status updates again and housekeeping gets a notification.
When your in-house team can't handle a repair, Conduit coordinates the vendor dispatch. The agent books the appointment, confirms the service window, and updates the guest with the expected resolution timeline. Your ops team sees the vendor coordination timeline in the same workspace where they manage guest communication.
Conduit alerts housekeeping when a room is under repair and notifies them again when the repair is complete. Housekeeping teams see maintenance status in real time and adjust their schedule accordingly. No radio calls to check if a room is ready, no wasted trips to rooms still under repair.
When a maintenance issue can't be resolved same-day, Conduit coordinates the guest relocation: checks room availability in your PMS, books the new room, notifies housekeeping to prepare it, and confirms the move with the guest. Your team handles the logistics without manual coordination across three different systems.
“The Lauderdale Hotel uses Conduit's AI-powered support to cut costs, speed up response times, and unlock over $500,000 in asset value. Faster dispatch and automatic guest loop closure mean fewer negative reviews related to maintenance issues and higher guest satisfaction scores that directly impact property valuation.”
“Cascadia Getaways built an AI-first operation where support staff became revenue generators. Their philosophy: 'If you're not boots on the property or interacting with a guest, you're AI.' Maintenance coordination is handled by Conduit's internal agent, which dispatches teams instantly and closes the guest loop automatically.”
“Haven Vacation Rentals achieved an 80% reduction in support staffing needs by automating guest communication and internal operations with Conduit. Guests get instant dispatch confirmation and resolution updates without human intervention.”
“Cash Flow Street hit a 96% automation rate with Conduit, up from 80% at launch. Maintenance-triggered interactions are included in that resolution count. Response times are calibrated to feel human, but the dispatch and coordination happen instantly.”
Conduit meets SOC 2 Type II standards and supports HIPAA-regulated workflows. End-to-end encryption, role-based access, and audit logs provide the visibility and control you need to meet regulatory requirements while automating guest communication and internal operations. Security is built into the platform architecture, not bolted on.
Ensures secure handling of customer data that flows through agents built on Conduit.
End-to-end encryption, role-based access, PII protection, and audit logs across the platform.
Supports HIPAA workflows with safeguards protecting sensitive data.
Conduit is designed for fast deployment. Most hotel operators are live within 30 days.
Implementation includes integration with your PMS, CMMS, and team communication tools, plus configuration of your maintenance dispatch workflows and guest communication policies. Your team continues using the tools they already know while Conduit handles the coordination layer.
Training is role-specific and practical. Maintenance teams learn how to receive and confirm dispatches in Slack or SMS. Front desk teams learn how to escalate complex issues when the AI agent needs human support. Most teams are comfortable within a few days.
Maintenance issues don't respect business hours, and neither does Conduit's support team. You get 24/7 staffed support to handle any issues that arise. Response times are measured in minutes, not hours. When your operations depend on AI agents, you need support that matches the urgency.
Conduit's AI agents aren't static. They learn from every interaction and adapt as new maintenance scenarios arise. When the agent escalates a complex issue, your team resolves it and the agent incorporates that resolution. Over time, the agent handles more scenarios autonomously and escalates less frequently.
Traditional CMMS platforms like Snapfix, Oxmaint, and Limble are excellent at managing work orders, scheduling preventive maintenance, and tracking asset lifecycles. Conduit handles the layer that CMMS tools don't: the guest-facing communication around the maintenance issue and the internal dispatch coordination that triggers the work order. Most operators need both.
Many CMMS platforms include a guest request module, but those modules are typically staff-initiated forms requiring a front desk agent to manually log the complaint. The guest still waits for a human to relay the request. Conduit handles the two-way guest communication layer: receiving natural-language complaints, dispatching structured tasks, and confirming resolution.
When Conduit receives a guest maintenance complaint, it creates a structured dispatch with room number, issue description, priority level, and timestamp. That structured data can trigger work order creation in your CMMS automatically. Your CMMS gets cleaner, more consistent data because the guest complaint is captured and structured before it reaches your work order system.
CMMS platforms close the work order internally when maintenance is complete. The guest's loop stays open until someone manually sends a confirmation, which often doesn't happen. Conduit closes the guest loop automatically when the maintenance task is confirmed complete, so you avoid the follow-up calls and negative reviews.
Need clarity? Start with these frequently asked questions.
Conduit is not a CMMS. It doesn't manage work orders, schedule preventive maintenance, or track asset lifecycles. Conduit handles the guest communication and internal dispatch coordination around maintenance issues, which is the layer that currently relies on human relays. If you need a CMMS for work order management and asset tracking, you'll want a tool like Snapfix, Oxmaint, or Limble. Conduit works alongside those tools.
