Your channel manager stops at the booking. Conduit handles what follows — pre-arrival messages, check-in coordination, in-stay requests, maintenance, post-stay review asks — across every OTA channel that generated the booking.
Get startedWorks across Airbnb · VRBO · Booking.com · Expedia
A channel manager syncs rates and availability. It does not handle the communication that every booking generates. That's a separate problem, and it compounds as your OTA reach grows.
Your channel manager ensures you never double-book a room across Booking.com, Expedia, Airbnb, and your direct engine. Guest messages from those bookings stay fragmented across each OTA's native inbox. No hotel channel manager software unifies that conversation layer.
An operator running 15 distribution channels receives proportionally more pre-booking inquiries. Each channel generates its own message stream. Without automation, more OTA reach means more manual labor, eroding the efficiency that centralized inventory was supposed to buy.
Pre-arrival messages, check-in instructions, in-stay upsells, maintenance coordination, and post-stay review requests all happen after the channel manager's job is done. Conduit handles this full lifecycle across every OTA channel, with agents that know the guest's reservation details and conversation history.
Operators pay 15 to 25% commission on Booking.com and 3 to 5% on Airbnb per booking. Conduit's in-stay conversation captures guest contact data and enables post-stay re-engagement for direct bookings, reducing commission spend over time.
Every stage of the guest lifecycle, handled. Conduit automates the communication volume that scales with your OTA reach so your team doesn't have to.
Conduit's booking agent handles pre-booking inquiries across OTA message threads and direct channels. Availability questions, policy clarifications, and group inquiries get answered immediately with PMS-verified data. Inquiries convert to bookings without manual intervention.
Check-in instructions, parking details, WiFi codes, and local recommendations send proactively based on booking triggers. Guests get what they need before they have to ask, cutting inbound questions and improving arrival across every OTA channel.
Maintenance issues, amenity questions, and service requests are handled by AI agents with full property context. When the agent can't resolve a request, it escalates to your team with the full conversation history attached. Haven Vacation Rentals cut response time by 98% by unifying OTA communication into one fast agent.
After checkout, Conduit captures guest preferences and contact data for re-engagement. Follow-up messages go out via WhatsApp, SMS, or email, outside OTA channels. Over time, guests who had excellent communication convert to direct repeat bookings at zero commission.
Human-like voice agents answer calls, qualify intent, and handle requests 24/7. Guests calling about availability, check-in times, or property details get immediate answers without waiting for office hours. Every call joins the guest's conversation thread with full context for your team.
Conduit pulls guest message threads from every OTA into a single agent interface. No logging into multiple dashboards. No context-switching to find a conversation.
Airbnb, VRBO, Booking.com, and Expedia threads land in one workspace. Email, voice, chat, Slack, and WhatsApp too. Your team works from one interface, not four separate OTA dashboards.
PMS-verified reservation data, property details, and conversation history are available in every interaction. When a guest messages on Airbnb then calls your office, the voice agent already has context. The conversation continues without interruption.
AI agents handle the majority of messages on their own. BlueGems automated 65% of messages, freeing their team for revenue-generating work. When the AI can't resolve a request, it escalates with full context, so your team only handles conversations that need human judgment.
Track automation rate, response time, and resolution quality in one place. Haven handled 90% of conversations with AI, reducing support staffing while keeping guest satisfaction high. The efficiency gain shows up in real numbers.
Communication volume doesn't have to scale with portfolio size. These operators proved it.
“HomeHop scaled from 40 to 108 properties while automating 70% of guest messaging across SMS, email, and voice. They didn't add a single support hire during that growth phase.”
“The Lauderdale Hotel used Conduit's AI-powered support to cut costs, speed up response times, and unlock over $500K in asset value. Faster responses lifted guest satisfaction, which fed directly into property valuation.”
“While competitors drowned in hiring cycles, Cascadia Getaways built an AI-first operation that turned support staff into revenue generators. Their team is happier, guests think they're talking to locals, and growth is on repeat.”
“Haven Vacation Rentals hit 90% automation and got Airbnb knocking on their door. 98% of their listings earned Airbnb Guest Favorite status, driven by fast response times and high-quality communication.”
Conduit meets SOC 2 Type II standards with independent audit verification. HIPAA-ready workflows implement administrative and technical safeguards for regulated use cases. End-to-end encryption, role-based access, audit logs, and secure model orchestration protect guest data at every layer, with a privacy framework aligned to GDPR and global data protection regulations.
Ensures secure handling of customer data that flows through our agents.
End-to-end encryption, role-based access, PII protection, and audit logs across the platform.
Supports HIPAA workflows with safeguards protecting sensitive data.
No rip-and-replace. No migration headaches. Conduit adds the communication layer your existing tools don't cover, and most operators are live within days.
Your hotel channel manager software (SiteMinder, Cloudbeds, Lodgify, RateGain, or others) handles inventory distribution across OTA channels. It syncs rates, availability, and booking data. Conduit doesn't replace this. That infrastructure stays in place.
Your PMS stores reservation details, guest information, and property data. Conduit connects to your PMS to pull this in real time so AI agents answer accurately with full context. The PMS stays your central data hub.
Conduit sits on top of your channel manager and PMS, handling the communication that flows from every booking. Pre-booking inquiries, pre-arrival messages, in-stay requests, and post-stay engagement all run in one unified inbox.
Keep your existing tools, add Conduit for guest communication, and gain operational efficiency without disrupting your stack. Integration with OTA channels and PMS happens in days. Conduit starts automating communication immediately after connecting.
70%
guest messaging automated
HomeHop
90%
of conversations handled by AI
Haven Vacation Rentals
65%
of messages automated
BlueGems
40%
automation in the first month
Renjoy
Need clarity? Start with these frequently asked questions.
No. Conduit runs AI agents that handle guest communication and operations coordination across every channel. For channel management (OTA distribution and inventory syncing), use dedicated tools like SiteMinder, Cloudbeds, Lodgify, or RateGain. Conduit handles the guest communication lifecycle that starts when a channel manager generates a booking: pre-arrival messages, in-stay requests, upsells, ops coordination, and post-stay engagement. The two work together, not in competition.
