Your channel manager stops double bookings. Once the booking is confirmed, the communication begins. Conduit's AI agent handles the full guest lifecycle across every OTA channel your distribution strategy touches — one agent, every inbox, full booking context.
Get startedWorks across Airbnb · VRBO · Booking.com · Expedia
Channel managers centralize inventory. The fragmented guest communication that follows a multi-channel distribution strategy is a different problem entirely.
Your channel manager prevents double bookings by syncing availability and rates across Airbnb, VRBO, and Booking.com. It does not unify the guest message threads that come from those channels. When the same property has bookings across three OTAs, you're managing three separate inboxes.
Distributing across five channels increases reach and bookings. It also multiplies pre-booking inquiries, availability questions, and policy clarifications across five separate message streams. The manual communication burden scales proportionally with every new OTA channel you add.
Some PMS and channel manager platforms offer unified inbox views. They aggregate message threads into one place for visibility. Conduit resolves those messages autonomously. The agent answers questions, takes action in your PMS, and closes tickets without human involvement. Visibility is not the same as automation.
Pre-arrival outreach, check-in coordination, in-stay support, maintenance requests, and post-stay review requests all happen after the booking is confirmed. None of this is in your channel manager's scope. Conduit handles the full guest lifecycle from the booking event forward, across every OTA channel that generated it.
Conduit's AI agent handles guest communication from every OTA message thread in one workspace, with full booking context for every conversation.
Conduit's AI agent handles guest communication from every OTA message thread in one workspace. The agent that receives the Airbnb message and the VRBO message has the full booking context for both. Inbox fragmentation disappears, and your team sees one workspace where the agent responds with shared context across every channel.
Operators on five OTA channels receive availability and policy inquiries from all of them. Conduit's booking agent handles those inquiries in real time, providing PMS-accurate availability and confirming bookings. Channel expansion increases reach and conversion without increasing manual labor.
Pre-arrival outreach, check-in instructions, in-stay support, maintenance coordination, and post-stay review requests all happen autonomously. The agent handles the full lifecycle across every OTA channel that generated the booking. Haven Vacation Rentals saw a 98% decrease in response time after deploying Conduit across their multi-channel operation.
The agent pulls booking details, guest history, and property information from your PMS to deliver personalized responses. Guests receive accurate, context-aware answers whether they message via Airbnb, VRBO, or Booking.com. Multilingual support ensures every guest is greeted in their language, across every market you serve.
“The communication volume that scales with portfolio and channel expansion doesn't require proportional headcount when Conduit's agent handles the multi-channel inbox.”
“The multi-channel automation benchmark proves that high automation rates are achievable without sacrificing guest experience quality.”
“While competitors drown in hiring cycles, Cascadia Getaways built an AI-first operation that turned support staff into revenue generators. Their team is happier, guests think they're talking to locals, and growth is now on repeat.”
“Faster response times and higher guest satisfaction translate directly to NOI improvement.”
Conduit agents learn from every conversation and get better at handling what comes next. The agent identifies patterns, refines responses, and adapts to your operation's unique needs. Automation rates improve over time without manual retraining. Cash Flow Street started at 80% automation and reached 96% as the agent learned.
Define multi-step procedures once, and agents run them end-to-end across every conversation. Check-in workflows, maintenance escalations, and review requests happen consistently without manual oversight. Proactive workflows trigger multi-step actions that move guests forward before they have to ask.
When the AI can't resolve a request, it escalates to your team with the full context attached. Your team sees the conversation history, booking details, and the agent's reasoning. Beckon Homes maintains high-touch hospitality at scale using AI-powered escalations that preserve context.
Inspect every step your agent takes: the tools it called, the decisions it made, the path to each answer. Full observability means you understand what the agent is doing and why. Performance reporting tracks automation rate, response time, and resolution quality. You see the impact in real time.
HomeHop manages 108 properties distributed across Airbnb, VRBO, and Booking.com. Conduit's agent handles 70% of guest messaging across SMS, email, and voice without adding support staff. Portfolio growth no longer requires proportional hiring.
The Lauderdale Hotel uses Conduit to unify communication from direct bookings and OTA channels. The agent handles pre-arrival questions, check-in coordination, and in-stay support. Response times dropped, guest satisfaction increased, and the hotel unlocked $500,000 in asset value.
Blue Gems automated 65% of guest communication, with the AI outperforming humans 95% of the time. Pre-booking inquiries from multiple OTA channels are converted to bookings without manual intervention. The agent provides PMS-accurate availability and confirms bookings in real time.
Host Genius operates multiple brands and property types. Conduit unifies support across all brands with AI-powered automation. One agent handles communication for multiple brands, each with distinct policies and procedures. The agent adapts to brand context automatically.
Enterprise operators need SOC 2 Type II and HIPAA compliance for guest data handling. Conduit meets these standards with end-to-end encryption, role-based access, and audit logs. Security and compliance are built in, not bolted on.
Conduit meets SOC 2 Type II standards with independent audits verifying security controls annually. HIPAA-compliant workflows protect regulated environments. End-to-end encryption protects data in transit and at rest. Role-based access controls ensure team members see only the data they need. Secure model orchestration ensures AI agents operate within defined security boundaries with no data leakage.
Ensures secure handling of customer data that flows through our agents.
End-to-end encryption, role-based access, PII protection, and audit logs across the platform.
Supports HIPAA workflows with safeguards protecting sensitive data.
See how Conduit's agent handles guest messages from multiple OTA channels in one workspace. The agent pulls booking context from your PMS and responds with accurate, personalized answers. Watch the agent convert a pre-booking inquiry from VRBO, answer a check-in question from Airbnb, and handle an in-stay maintenance request from Booking.com, all within the same interface. Conduit triggers multi-step workflows based on booking stage and guest history. Pre-arrival outreach, check-in reminders, and post-stay review requests happen automatically. The agent moves guests forward before they have to ask. When the agent can't resolve a request, it escalates to your team with the full conversation history, booking details, and reasoning. Your team picks up exactly where the agent left off.
98%
decrease in response time across multi-channel operation
Haven Vacation Rentals
96%
automation rate across OTA channels
Cash Flow Street
3X
portfolio growth with zero new support hires
HomeHop
$500K
in unlocked asset value
The Lauderdale Hotel
Need clarity? Start with these frequently asked questions.
No. Conduit is not a channel manager. For channel management (syncing availability and rates across Airbnb, VRBO, and Booking.com), Hostaway, Guesty, Lodgify, and Beds24 are the right tools. Conduit handles the guest communication generated by the bookings those channel managers distribute. We're the communication layer that works alongside your channel manager.
Conduit is the AI-powered communication layer that works alongside your Airbnb channel manager. One agent, every OTA inbox, full booking context. Join 500+ teams that have automated guest communication across Airbnb, VRBO, Booking.com, and Expedia without adding support staff. Most operators see meaningful automation within the first 30 days. Conduit's agent learns your operation quickly and improves over time. HomeHop tripled their portfolio without new hires. Cash Flow Street hit 96% automation. Haven cut response times by 98%. Your results start now.
