Your RMS sets the price. Conduit captures the revenue. Dynamic pricing tools optimize your rack rate — but they don't close the early check-in request, fill the gap night, or offer the room upgrade when the guest is most likely to accept.
Get startedWorks across Airbnb · VRBO · Booking.com · Expedia
Your RMS optimizes pricing. Conduit executes the revenue plays your RMS prices but doesn't sell, capturing revenue in the guest conversation where intent is highest.
Single unbooked nights between reservations represent significant RevPAR opportunity that most hotels fail to capture consistently. Conduit's gap-night fill skill triggers in-conversation offers to the guests most likely to take them, at the yield-optimized rate your RMS calculated, through the messaging channel where engagement is highest.
Generic upsell emails sent to a booking database achieve single-digit conversion. Early check-in offers delivered in the same conversation thread where the guest confirmed their arrival time, on the morning they're checking in, achieve 25 to 30% acceptance. Context and timing drive the difference.
The guest who just checked in and loved their room is your highest-probability buyer for an upgrade or extension. Conduit executes every play, every time, at the right moment, for every guest. Extension offers trigger when the next night is open, room upgrades surface when premium inventory is available.
Revenue management runs on signals: booking pace, cancellation patterns, occupancy trends. Guest conversations contain signals too, including which upsell offers are accepted or declined and what complaints reveal about willingness to pay. Conduit structures that data and surfaces it through portfolio intelligence queries.
Conduit's Skills system packages revenue plays, verifies eligibility against live PMS data, and delivers offers in the guest's active conversation thread at the optimal moment.
Each Skill triggers in the guest's active conversation thread at the moment when acceptance probability is highest. The early check-in offer arrives on arrival morning, in the same thread where the guest confirmed their check-in time. The gap-night fill offer reaches recent viewers through the messaging channel where they're already engaged.
Every revenue play executes with live PMS verification. Conduit reads current availability to confirm room inventory before triggering an upgrade offer, checks the next night's occupancy before proposing an extension, and pulls yield-optimized rates calculated by your RMS. The pricing intelligence your RMS designs and the sales execution Conduit delivers connect seamlessly.
Performance reporting surfaces every metric that matters: automation rate, response time, resolution quality, and revenue-specific KPIs. Portfolio intelligence queries let revenue managers track upsell accept rates, revenue per play, and gap-fill performance across properties.
Guests receive revenue offers in their language. Conduit's multilingual agents respond fluently across every market you serve, executing early check-in offers, gap-night fills, and upgrade plays with the same context and timing regardless of the guest's language preference.
Conduit is the execution layer that enhances, rather than replaces, your existing pricing strategy infrastructure.
Conduit connects to the tools your team already uses. PMS integration lets agents verify live availability, pull guest reservation details, and confirm pricing before executing revenue plays. Channel manager connectivity means gap-night fills and extension offers reflect real-time inventory across all distribution channels.
Conduit is not a replacement for dynamic pricing platforms. For rate optimization, demand forecasting, and competitive pricing intelligence, the relevant tools are Duetto, PriceLabs, IDeaS, and RoomPriceGenie. Conduit captures the revenue those platforms price but don't sell.
Run Conduit from your own stack. API and MCP server let your team trigger agents, pull performance data, and build custom revenue workflows that fit your property's specific operations. Technical teams can orchestrate multi-step revenue plays and integrate Conduit with proprietary systems.
Revenue data requires enterprise-grade protection. Conduit meets SOC 2 Type II standards, supports HIPAA-regulated workflows, and implements end-to-end encryption, role-based access, and audit logs across all AI agents. Guest payment information and conversation history stay secure.
“We implemented Conduit's AI-powered support and revenue Skills to cut costs, speed up response times, and unlock over $500,000 in asset value. The property documented a $3,400 NOI increase per month from conversation-layer revenue capture.”
“We achieved a 90% automation rate and an 80% reduction in support staffing needs. The operational efficiency gain freed our team to focus on revenue-generating activities instead of repetitive guest inquiries.”
“We scaled from 40 to 108 properties while automating 70% of guest messaging across SMS, email, and voice, without adding a single support hire. Revenue plays that would have required additional staff now run automatically.”
“We automated 65% of guest communication and found that AI outperformed human responses 95% of the time on routine inquiries. Staff who previously answered repetitive questions now focus on upselling experiences and optimizing pricing strategies.”
Concrete scenarios showing how Conduit executes revenue plays in real guest conversations, with specific triggers, timing, and expected outcomes.
A guest books Thursday through Sunday, leaving Monday night open. Your RMS has already priced Monday at a yield-optimized rate. Conduit triggers a gap-night fill offer in the guest's conversation thread on Sunday morning, with a simple accept/decline option. The offer arrives in context, through the channel where the guest is already engaged.
A guest confirms their arrival time in a pre-arrival message thread. Conduit identifies the early check-in opportunity, verifies room availability with the PMS, and triggers an offer in the same conversation thread on arrival morning. Acceptance rates of 25 to 30% are documented in Conduit's product materials.
A guest checks in to a standard room. Conduit monitors PMS inventory and triggers an upgrade offer in the guest's conversation thread within hours of check-in. The guest can accept the upgrade without calling the front desk, and the room assignment updates automatically in the PMS.
A guest is scheduled to check out Sunday morning. Conduit checks PMS availability and sees that Sunday night is open. The extension offer triggers in the guest's conversation thread on Saturday evening, presenting the Sunday night rate and confirming the guest can stay in the same room without needing to pack.
A guest confirms their reservation in a pre-arrival message. Conduit identifies opportunities to offer spa bookings, restaurant reservations, airport transfers, or local experience packages based on the guest's stay dates and property amenities. Add-on offers appear in the same conversation thread, with availability confirmed and pricing transparent.
Conduit speaks RevPAR. The reporting layer surfaces the KPIs revenue managers care about, from upsell accept rates to gap-fill performance across properties.
Portfolio intelligence queries let you ask: What's the accept rate on early check-in offers this month? Which properties have the highest room upgrade conversion? What's the average revenue per gap-night fill? The data flows into the dashboards your team already uses.
Guest conversations contain signals too: which upsell offers are accepted or declined, what complaints reveal about willingness to pay for specific amenities, which guest segments have the highest upsell acceptance rates. Conduit structures that data and surfaces it through portfolio intelligence.
Inspect every step your agent takes: the tools it called, the decisions it made, the path to each answer. Revenue managers can audit agent behavior, refine revenue play triggers, and optimize offer timing based on actual conversation data rather than assumptions about guest behavior.
API and MCP server let your team pull performance data, trigger agents, and build custom revenue workflows. Technical teams can integrate Conduit's conversation intelligence into existing revenue dashboards and create custom reports that combine RMS pricing data with Conduit's conversation-layer revenue capture data.
PMS integration typically completes within days. Revenue Skills are configured around your existing policies, and stress testing validates everything before go-live.
Conduit connects to your PMS to verify live availability, pull guest reservation details, and confirm pricing before executing revenue plays. Revenue Skills are configured based on your property's specific operations: early check-in pricing, gap-night fill strategies, room upgrade tiers, and amenity add-on offerings.
Conduit integrates with external knowledge sources and maintains a regular sync schedule. Property-specific details like check-in policies, amenity descriptions, local recommendations, and service offerings stay current without manual updates.
Simulate conversations before launch. Conduit's stress test scenarios let your team validate revenue play triggers, test PMS availability verification, and confirm that offer pricing matches your RMS calculations. Revenue managers can review sample conversations and adjust offer timing before the Skills system executes with real guests.
Agents learn from every interaction and get better at handling what comes next. The early check-in offer that achieved 25% acceptance in month one might reach 30% in month three as the agent learns which guests are most likely to accept, what time of day yields the highest conversion, and how to phrase the offer for maximum appeal.
Conduit meets SOC 2 Type II standards and supports HIPAA-regulated workflows. End-to-end encryption, role-based access, and audit logs protect guest conversations, payment details, and reservation data at every layer.
Ensures secure handling of customer data that flows through our agents.
End-to-end encryption, role-based access, PII protection, and audit logs across the platform.
Supports HIPAA workflows with safeguards protecting sensitive data.
Need clarity? Start with these frequently asked questions.
No. Conduit is the last-mile execution layer for revenue opportunities in the guest conversation. For dynamic pricing and rate management, the relevant tools are Duetto, PriceLabs, IDeaS, RoomPriceGenie, and similar RMS platforms. Conduit captures the revenue your RMS prices but doesn't sell. Your RMS sets the optimal gap-night rate; Conduit delivers the offer to the guest most likely to take it.
