Guest questions, maintenance requests, housekeeping coordination, access codes — Conduit's AI agent handles the high-volume communication that currently lands at your desk, so your team focuses on the 20% that genuinely needs them.
Get startedWorks across Airbnb · VRBO · Booking.com · Expedia
Front desk managers know this reality intimately. Naming the pain builds trust and positions Conduit as the solution to the actual problem, not just another PMS feature.
WiFi password, checkout time, parking instructions, pool hours. Front desk staff answer these questions 40 times a day across phone, SMS, WhatsApp, and walk-ins. Communication volume scales with every new property and booking, burning staff time on tasks that could run autonomously.
Guest reports a problem, front desk calls maintenance, front desk updates the guest, maintenance closes the ticket. Each relay step is manual and subject to information loss. The standard communication loop has three to five relay points, and every relay is a delay.
Guests check in at 2am, request things at midnight, need access codes at unusual hours. Many properties have no overnight front desk at all, leaving late-night guests without support or forcing managers to field calls on personal phones.
Property management systems manage reservations, billing, and room assignment. They don't answer guest questions or dispatch maintenance requests. The communication volume that consumes front desk capacity sits outside what traditional hotel front desk software was built to solve.
Conduit's AI agents handle the high-volume communication that currently lands at your desk, so your team focuses on the interactions that genuinely require them.
WiFi passwords, check-in instructions, early check-in eligibility, parking details, local recommendations. Conduit's agent answers every repeated question with full PMS context, with response times averaging under 1 minute across SMS, WhatsApp, voice, and email.
Guest reports a problem, Conduit routes it directly to the right team, the team confirms resolution, and the guest receives an update. No front desk staff in the loop for any step. Room turnover coordination and maintenance tickets close directly between the agent and ops teams.
Late-night arrivals, 3am lockouts, early-morning access needs. Conduit handles all of them with live reservation data from your PMS. Properties with no night staff gain reliable 24/7 guest communication without overnight payroll or manager phone coverage.
Airbnb, Booking.com, VRBO messages all land in one workspace alongside SMS, WhatsApp, voice, and email. Conduit responds across every channel with consistent, accurate information. Front desk staff stop juggling five different inboxes.
Dissatisfied guests, complex group arrivals, situations outside policy. Conduit escalates to your team with full context attached when the interaction genuinely requires human presence. Escalation sensitivity is configurable per interaction type.
Pre-arrival instructions, mid-stay check-ins, post-checkout follow-ups. Conduit triggers multi-step workflows that engage guests before they have to ask, reducing inbound communication volume by proactively delivering the information guests need at each stage.
“Haven Vacation Rentals cut front desk support staffing requirements by 80% after deploying Conduit. The remaining 20% focus on complex, high-touch interactions that require human judgment. 90% of listings earned Airbnb Guest Favorite status.”
“HomeHop scaled from 40 to 108 properties while automating 70% of guest messaging across SMS, email, and voice. Zero new support hires during the entire growth period. The team reallocated capacity to revenue-generating work.”
“The Lauderdale Boutique Hotel unlocked over $500k in asset value by improving NOI through faster response times and reduced labor costs. Conduit's 24/7 coverage eliminated the need for overnight front desk staffing.”
“Cash Flow Street hit 96% automation (up from 80% at launch) with response times calibrated to feel human, not robotic. Late-night check-ins, early-morning requests, and mid-day maintenance dispatch all run autonomously.”
“BlueGems automated 65% of guest communication and calculated $6,000 to $8,000 per month in equivalent labor savings. The team now focuses on revenue optimization and guest experience improvements.”
Conduit complements your existing property management system. Your PMS holds the reservation data; Conduit's agent uses that data to answer questions, verify eligibility, and take action.
Oracle OPERA, Mews, Stayntouch, Cloudbeds, and Apaleo manage reservations, billing, and room assignment. Conduit handles the guest communication that PMS software doesn't. The two systems work together in real time.
Conduit reads live reservation and guest data from your PMS. Room availability, check-in times, guest names, and booking details all sync in real time. When a guest asks about early check-in, Conduit checks live availability and approves or declines autonomously.
Maintenance ticketing systems, housekeeping coordination tools, payment processors, marketing platforms. Conduit integrates with the third-party systems your team already relies on, so agents take action across your entire stack without manual relay.
Fast time to value is a competitive advantage for understaffed teams. Most properties hit meaningful automation in the first month.
Conduit connects to your PMS via API and syncs your knowledge base (policies, procedures, FAQs) in the first week. The agent learns your property's specific information before handling any guest communication. Properties with existing documentation see faster deployment.
Simulate conversations before going live. Conduit's stress test scenarios let you validate the agent's responses, escalation logic, and tool usage before any guest interaction. Front desk managers review test conversations and confirm the agent follows multi-step SOPs correctly.
Start with a subset of communication types, such as WiFi questions and check-in instructions, and expand as confidence builds. Properties typically hit 40-60% automation in the first month, then scale to 70-90% as the agent learns from every interaction.
Agents learn from every conversation and get better at handling what comes next. Conduit's team monitors performance, suggests workflow improvements, and helps you codify new procedures as your operation evolves. 24/7 staffed support is available for any technical issues.
Conduit meets SOC 2 Type II standards and supports HIPAA-regulated workflows. End-to-end encryption, role-based access, audit logs, and secure model orchestration protect guest data at every step. Inspect every agent decision and tool call for full accountability.
Ensures secure handling of customer data that flows through our agents.
End-to-end encryption, role-based access, PII protection, and audit logs across the platform.
Supports HIPAA workflows with safeguards protecting sensitive data.
80%
reduction in support staffing needs
Haven Vacation Rentals
3x
portfolio growth with zero new support hires
HomeHop
$500k
in added asset value
The Lauderdale Hotel
96%
automation rate with 1-minute response times
Cash Flow Street
Need clarity? Start with these frequently asked questions.
No. Conduit runs AI agents that handle the communication volume that currently lands at the front desk: guest questions, ops dispatch, access codes, 24/7 support. For property management systems, the relevant tools are Oracle OPERA, Mews, Stayntouch, Cloudbeds, and Apaleo. Conduit operates on top of your existing PMS, not as a replacement.
