Conduit
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INBOX · PRODUCT

Every conversation in one inbox

Bring messages and calls into one workspace. Let agents automate work end to end while your team takes over when appropriate.

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Connected channels

Bring email, calls, WhatsApp, social messages, and connected OTA threads into one workspace.

Human handoffs

Agents answer routine questions and pass requests to your team with the conversation history.

Team coordination

Tag teammates, leave internal notes, and assign conversations without switching tools.

See the message and the booking together

Organize conversations by property or team, assign work, and handle requests that need a person.

[01] FEATURE

Organize by property or team

Create views for your teams and properties. Use round-robin routing or custom rules to assign conversations.

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Unified inbox with Todo, Follow-up and Done tabs organizing guest conversations from every channel
  • Unified inbox
  • Sort + filter
  • Triage views

[02] FEATURE

Take over when needed

Review the guest’s request and the agent’s replies before responding. Use those handoffs to improve future answers.

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AI escalation card asking the team to choose a refund-policy answer from multiple options
  • Smart escalation
  • Multiple-choice
  • Trainable

[03] FEATURE

Keep booking details close

See stay history, booking details, and availability from your connected PMS and OTA accounts next to the conversation.

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Conduit synced with Mews, Opera, Booking.com, Airbnb, Vrbo and Tripadvisor
  • Mews + Opera
  • Booking + Airbnb
  • OTA + PMS
[01] FAQ/ KNOW BEFORE YOU GO

Frequently Asked Questions

Who Conduit is for, what it does, and how to get started.

Conduit brings SMS, WhatsApp, email, calls, social messages, and connected OTA threads into one workspace. You can organize them by team, property, or group.

/ SEE CONDUIT IN ACTION

See how Conduit could help your team

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