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INBOX · PRODUCT

Every conversation, one inbox

Connect every channel to one workspace. Your team works alongside agents and never misses a message.

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Organize your inbox

Email, voice, WhatsApp, social, every OTA. Every conversation lands in one workspace.

Agent-first

Agent-first inbox that loops in your team when they're needed.

Full context for your team

Tag teammates, leave notes, assign messages. Coordinate without leaving the inbox.

Built for the way your team works

Set up the inbox your way. Agent-first, human-aware, with hospitality context built in.

[01] FEATURE

Organize your inbox

Sort by team, property, or group that fits how you run things. Round-robin routing and custom rules built in.

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Unified inbox with Todo, Follow-up and Done tabs organizing guest conversations from every channel
  • Unified inbox
  • Sort + filter
  • Triage views

[02] FEATURE

AI replies, you train it

Agents handle what they can, escalate the rest with full context. Your reply teaches them for next time.

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AI escalation card asking the team to choose a refund-policy answer from multiple options
  • Smart escalation
  • Multiple-choice
  • Trainable

[03] FEATURE

Hospitality context built in

Booking details, stay history, calendar availability — the OTA and PMS context you need, right where you reply.

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Conduit synced with Mews, Opera, Booking.com, Airbnb, Vrbo and Tripadvisor
  • Mews + Opera
  • Booking + Airbnb
  • OTA + PMS
[01] FAQ/ KNOW BEFORE YOU GO

Frequently Asked Questions

Need clarity? Start with these frequently asked questions.

SMS, WhatsApp, email, voice, social, and OTA threads all land in one workspace, sorted by team, property, or group with round-robin routing and custom rules. Conduit has handled over 50 million guest conversations across 140+ languages.

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Transform the way your team operates

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