Conduit
SHORT-TERM RENTALSSTR AUTOMATION SUITE

Short Term Rental Automation That Scales Your Portfolio Without Adding Staff

Your PMS handles bookings, your pricing tool sets rates, your cleaning scheduler assigns turnovers. Conduit connects them all to your guests and team — handling the coordination work that usually requires a human between every tool.

Get started

Works across Airbnb · VRBO · Booking.com · Expedia

Why It Matters

Why Guest Communication Automation Delivers More Value Than Any Other Tool

Pricing tools save hours per week. Communication automation, done right, saves hours every single day.

The Highest-Labor Layer in Your Stack

Dynamic pricing automates rate adjustments and saves a few hours weekly. Guest communication, when automated properly, eliminates 2 to 4 hours every single day. It's the layer that most directly affects review scores and whether you can sleep through the night without checking messages.

The Agent That Connects Everything Else to the Guest

Conduit pulls check-in instructions from your PMS, coordinates with your cleaner when a guest requests early arrival, and adjusts expectations when the previous booking runs late. Your automation stack stops needing a human to connect the pieces.

Revenue Automation, Not Just Workload Reduction

Most STR automation stops at handling inbound messages. Conduit's revenue Skills automate the income side: gap-night fills at yield-optimized rates, early check-in offers with 25 to 30% acceptance, extension offers when the next night opens. BlueGems saves $6,000 to $8,000 monthly per 100 doors while capturing upsell opportunities.

Built for Multi-Channel, Multi-Property Operations

Airbnb, VRBO, Booking.com, direct bookings, SMS, email, voice calls. Every channel lands in one workspace where context follows the guest across every interaction. Adding a new property doesn't add proportional communication overhead.

Proven at Scale

Operators Managing 40 to 500+ Properties Share the Same Agent Architecture

“The manual communication scaling problem that caps most STR operations at 50 to 75 doors disappeared. Portfolio growth became a systems problem, not a headcount problem.”
HomeHop3X portfolio growth (40 to 108 properties), 70% automation, zero new support hires
“At-scale operations prove the architecture: the Learning Loop improves with every listing added, and operational overhead per property drops over time rather than increasing.”
Haven Vacation Rentals85% automation across 500+ doors, increased Airbnb Guest Favorite status
“Guests think they're talking to a local team member. The operation runs 24/7 without anyone on call.”
Cash Flow Street96% automation rate, 1-minute response times calibrated to feel human
“Support staff shifted from answering repetitive questions to handling complex guest needs and revenue plays. The team got happier, the operation got more profitable.”
BlueGems65% automation, $6,000 to $8,000 monthly savings per 100-door operation
How It Works

From Booking Confirmation to Review Request, Agents Handle the Full Guest Journey

  1. 1

    Pre-Arrival: Proactive Workflows Fire Before Guests Ask

    Booking confirmed, pre-arrival sequence triggers automatically. Check-in instructions pull from your PMS, local recommendations get personalized by property, and upsell offers for early check-in go out at optimal timing. Guests receive everything they need without asking.

  2. 2

    During Stay: Multi-Channel Support With Full Context

    Guest texts about a maintenance issue, agent dispatches your vendor with property details and guest context attached. Same guest calls an hour later, agent has the full thread and provides an update without asking them to repeat anything. Email, SMS, voice, WhatsApp: every channel lands in one workspace.

  3. 3

    Revenue Plays: Extension Offers, Gap Nights, Early Check-In

    Next night opens up, agent offers the current guest an extension at yield-optimized pricing. Gap night appears in the calendar, agent reaches out to recent viewers with a targeted offer. Early check-in requests get priced dynamically and accepted at 25 to 30% rates. The income side of your operation gets automated, not just the support side.

  4. 4

    Post-Stay: Review Requests and Knowledge Loop Closure

    Guest checks out, review request goes out at optimal timing with personalized context from their stay. Feedback gets logged, agent learns from the interaction, and the next guest benefits from improved responses. Every interaction makes the agent better at handling what comes next.

Capabilities

Everything Your Team Needs to Run Communication and Coordination at Scale

Observability: See Every Decision the Agent Makes

Inspect every step your agent takes: the tools it called, the decisions it made, the path to each answer. Performance reporting tracks automation rate, response time, and resolution quality in one dashboard.

Skills: Codify Procedures Once, Run Them Everywhere

Multi-step procedures get codified once and run end-to-end across every conversation. New property added? The agent applies existing Skills immediately. Operational overhead per listing drops over time instead of increasing.

Escalations: Seamless Handoff When Human Judgment Is Needed

When the agent can't resolve a request, it escalates to your team with full context attached. No guest repeats themselves, no team member starts from scratch. Your team focuses on complex guest needs, not repetitive questions.

Integrations: Connect Every Tool Your Team Already Uses

Guesty, Hostaway, Lodgify, your cleaning scheduler, your maintenance vendors, your accounting system. Conduit plugs into the tools you already use. API and MCP server support means your team can trigger agents and pull data on demand.

Multilingual: Greet Every Guest in Their Language

Agents respond fluently across every market you serve. Guest writes in Spanish, agent replies in Spanish with the same tone and context as your English responses. Language barriers disappear without hiring multilingual staff.

Voice AI: Human-Like Agents Answer Every Call

Voice agents handle calls, qualify intent, and resolve requests around the clock. Renjoy launched a voice agent named Joy in their first month and hit 40% automation. Phone support becomes a strength, not a bottleneck.

Implementation

From Onboarding to 40% Automation in 30 Days

  1. 1

    Week 1: Connect Your Stack and Sync Knowledge

    Integrate your PMS, connect communication channels, and sync your knowledge base. Conduit pulls property details, guest data, and existing SOPs into the agent's context. The platform learns your operation's specifics during setup.

  2. 2

    Week 2: Stress Test Scenarios Before Going Live

    Simulate conversations before the agent handles real guests. Test check-in flows, maintenance requests, extension offers, and edge cases in a safe environment. You see exactly how the agent will respond before it goes live.

  3. 3

    Weeks 3-4: Launch and Monitor Performance

    Agent goes live handling real guest conversations. Your team monitors the escalation queue, refines Skills as needed, and watches automation rates climb. Renjoy hit 40% automation in their first month. BlueGems reached 65% within 60 days.

  4. 4

    Ongoing: Agents Learn and Improve From Every Interaction

    Automation rates increase over time as the agent learns from every conversation. Skills get refined, edge cases get codified, and operational overhead per property drops. Haven scaled to 500+ doors with 85% automation using the same architecture.

SECURITY/ ENTERPRISE-GRADE

SOC 2 Type II, HIPAA Support, and Enterprise-Grade Controls

Conduit meets SOC 2 Type II standards with end-to-end encryption, role-based access controls, and audit logs. HIPAA-ready workflows protect sensitive data for regulated operations. Policy-compliant agent behavior is enforced consistently across every conversation.

SOC 2 Type II compliance seal

SOC 2 Type II

Ensures secure handling of customer data that flows through our agents.

Enterprise security lock

Enterprise Security Controls

End-to-end encryption, role-based access, PII protection, and audit logs across the platform.

HIPAA compliance seal

HIPAA-ready

Supports HIPAA workflows with safeguards protecting sensitive data.

Use Cases

From Single-Market Operators to Multi-Brand Portfolios

Single-Market Operators: 10 to 50 Properties

Local operators managing 10 to 50 doors use AI agents to eliminate the daily message grind. Cash Flow Street hit 96% automation managing 35 properties. The operation runs 24/7 without the owner being on call.

Multi-Market Portfolios: 50 to 200 Properties

Operators across multiple cities maintain consistent guest experience without hiring market-specific support teams. HomeHop scaled from 40 to 108 properties across different markets without adding support staff.

Enterprise Portfolios: 200+ Properties

Large operators use Conduit as the communication backbone for their entire operation. Haven manages 500+ units at 85% automation. Enterprise scale becomes operationally simpler, not more complex.

Acquisition and Growth Scenarios

Operators acquiring new portfolios or launching in new markets absorb growth without operational chaos. Cascadia Getaways built an operation that turned support staff into revenue generators during acquisition. Growth became repeatable, not a hiring scramble.

Financial Impact

$6,000 to $8,000 Monthly Savings Per 100 Doors, Plus Revenue Upside

$6-8K

monthly savings per 100-door operation

BlueGems

85%

automation with Airbnb Guest Favorite status across portfolio

Haven Vacation Rentals

3X

portfolio growth with zero new support hires

HomeHop

96%

automation rate with 1-minute response times

Cash Flow Street

[01] FAQ/ KNOW BEFORE YOU GO

Common Questions About Short Term Rental Automation

Need clarity? Start with these frequently asked questions.

Conduit automates guest communication across all channels (email, SMS, voice, WhatsApp, Airbnb, VRBO, Booking.com), internal team dispatch for maintenance and housekeeping, revenue plays like gap-night fills and early check-in offers, and portfolio intelligence queries. It's the communication and coordination layer of your automation stack. Conduit doesn't handle dynamic pricing (use PriceLabs or Wheelhouse for that) or cleaning scheduling (use Turno or Properly). It handles the layer that connects all those tools to your guests and team.

/ GET STARTED TODAY

Transform the way your team operates