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WORKFLOWS · PRODUCT

Automate the guest journey

Build workflows for booking confirmations, check-in instructions, follow-ups, and upgrades.

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Visual workflow builder

Choose hospitality triggers and actions without writing each sequence from scratch.

Connected channels

Send messages through your connected email, WhatsApp, and OTA channels.

Conditional steps

Branch by booking channel, loyalty status, or custom signals. Connect supported tools through webhooks or MCP.

Set the trigger. Choose what happens next.

Build message sequences and actions around the booking, the property, and the guest’s response.

[01] FEATURE

Schedule guest messages

Send confirmations, check-in instructions, and checkout reminders based on PMS events and booking dates.

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Workflow editor with a check-out reminder triggered 24 hours before check-out sending an AI message
  • Visual builder
  • Check-out reminders
  • AI messages

[02] FEATURE

Follow up after the stay

Build campaigns around stay dates, properties, and guest responses. Send return offers to past guests.

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Scheduled marketing workflow finding guests who haven't booked in six months to send a return offer
  • Scheduled
  • Win-back
  • Return offers

[03] FEATURE

Offer relevant upgrades

Use booking details and rules you set to offer early check-in, gap nights, private chefs, or room upgrades.

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Workflow checking the PMS for a guest's travel mode then offering an airport-transfer upsell
  • If / then
  • PMS-aware
  • Upsell add-ons
[01] FAQ/ KNOW BEFORE YOU GO

Frequently Asked Questions

Who Conduit is for, what it does, and how to get started.

Workflows can send guest messages, run follow-up campaigns, and offer add-ons such as early check-in, gap nights, and room upgrades. You choose the trigger, conditions, and actions.

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See how Conduit could help your team

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