AI agents for hotel groups

AI Booking Assistant

Answer availability, rate, and policy questions using your connected PMS. Help guests book through supported channels and pass complex inquiries to your team.

Omnichannel Inbox

Answer guests and coordinate the next step: notify maintenance, check a booking change, or update your PMS through connected tools.

Self-Service Check-In

Send check-in instructions and answer arrival questions through messaging and calls. Conduit supports guest communication; it is not a physical check-in kiosk.

Housekeeping at Scale

Section assignment, room status, and clean-time standards run the same way across the portfolio, against whatever PMS each property happens to run. Compare properties on the numbers instead of on impressions.

Labor & Payroll

Payroll drifting 3% over in one department is a conversation this week, not a surprise at month end. Conduit forecasts headcount from occupancy, compares it to what you scheduled, and tells you which property is carrying the cost.

Maintenance Coordination

One approved vendor list, one approval chain, and work orders that dispatch, chase, and close the same way group-wide. Cluster managers see what is open across the portfolio without calling four GMs.

Preventive Maintenance

Schedule recurring work by property, assign vendors, and follow up on overdue tasks. Notify guests about planned disruptions using your connected systems.

Procurement & Spend

The same case of linen costs three different amounts across four hotels and nobody has the report that shows it. Conduit reconciles spend by property, department, vendor, and account, and flags the gaps worth a phone call.

Review Signals

Complaint themes ranked across the portfolio, scored against each property's comp set, and routed to the department that owns them. The outlier property becomes obvious before the quarterly review.

Vendor Management

One approved vendor list, one approval chain, and assignment that happens without anyone finding a phone number. When a contractor is deactivated at group level, no property can dispatch them by accident.

Channel Manager

Your channel manager stops at the booking. Conduit handles what follows — pre-arrival messages, check-in coordination, in-stay requests, maintenance, post-stay review asks — across every OTA channel that generated the booking.

Enterprise CRM

Traditional hospitality CRM software builds profiles from PMS exports and survey responses. Conduit captures what guests actually tell you: the preference mentioned in a WhatsApp message, the complaint raised mid-stay, the upgrade they accepted.

Multi-Property Operations

Keep conversations, reservation details, and follow-up work together across properties. Use shared procedures and pass exceptions to the right team.

Resort Operations

Use reservation details to help guests plan their stay, ask about activities, and request service. Coordinate the follow-up with your resort’s teams.

Direct Booking Conversion

Use live PMS data to answer availability and rate questions across connected channels. Follow up on inquiries and stay in touch with past guests.

Direct Booking Site

Help website visitors check availability, understand your policies, and book. Conduit works alongside your booking website and connected PMS.

Resort Bookings

Help guests check rooms, spa packages, activities, and group options. Answer using connected PMS data and send complex requirements to your team.

Revenue Management

Your RMS sets the price. Conduit captures the revenue. Dynamic pricing tools optimize your rack rate — but they don't close the early check-in request, fill the gap night, or offer the room upgrade when the guest is most likely to accept.

Room Upgrades

Offer available room upgrades, early check-in, and extra nights while helping guests plan their stay. Use booking details and rules set by your team.

Conversational Analytics

Compare guest topics, escalations, response times, and upsell results across properties. Ask questions about the data without building a new dashboard.

Performance Reporting

Track complaint themes, response times, escalations, and upsell results. Use conversation data alongside the booking and revenue reports you already have.