Portfolio-wide configuration
Organize every property in one workspace. Parent-child structure, brand standards, and shared knowledge across the portfolio.
Learn more- Parent + child listings
- Shared KB
- Org structure
INDUSTRIES / HOTEL GROUPS
AI agents for hotel groups
Standardize guest service across every property, every brand, every shift. Maintain brand voice and earn guest loyalty across the portfolio.
Trusted by 1,000+ hospitality brands in 120+ countries
On-brand front desk
Phones, OTAs, and in-stay messages answered in your brand voice across every property. Live voice calls land right in the inbox.
Learn more- Brand voice
- Voice + omnichannel
- Every property
Loyalty and upsells
Loyalty rewards and member perks alongside spa, dining, and room upgrade upsells. Every interaction grows guest spend.
Learn more- Loyalty + points
- Room upgrades
- Spa & dining
INTEGRATIONS/ CONNECT YOUR STACK
Integrate with every aspect of your tech stack
OwnerRez
Bed24
Airbnb
Cloudbeds
RMS Cloud
Smily
Give agents the tools to succeed, backed by enterprise-grade security and SOC 2 Type II compliance.
See All IntegrationsDON'T JUST TAKE OUR WORD FOR IT/ FROM REAL CUSTOMERS
Powering efficient operations. Join teams turning talks into a competitive edge.
At Bali Luxury Stays, we’re not just managing villas; we’re crafting unforgettable experiences.
CUSTOMER
AI-powered escalations help Beckon Homes maintain high-touch hospitality at scale.
CUSTOMER
Founded by travel lovers and real estate professionals, Blue Gems was created with one mission in mind: to elevate the vacation rental experience for both guests and homeowners.
CUSTOMER
Why a one-size-fits-all support platform limited their automation goals.
CUSTOMER
To hit ambitious growth milestones, Canbnb puts Conduit at center of their communications.
CUSTOMER
While competitors drown in hiring cycles, Cascadia Getaways built an AI-first operation that turned support staff into revenue generators. The kicker? Their team is happier, guests think they're talking to locals, and growth is now on repeat.
CUSTOMER
Cash Flow Street, your gateway to mastering vacation rental investments.
CUSTOMER
AI-powered guest messaging helped Haven boost revenue
CUSTOMER
AI-powered guest messaging helped Haven boost Airbnb ratings
CUSTOMER
HomeHop scaled from 40 to 108 properties while automating 70% of guest messaging across SMS, email, and voice — without adding a single support hire.
CUSTOMER
Host Genius unifies multi-brand support with AI-powered automation and efficiency.
CUSTOMER
How a culture of knowledge sharing streamlines property management operations.
CUSTOMER
Renjoy switched to Conduit, hitting 40% automation in the first month and launching a voice agent named “Joy.”
CUSTOMER
We are reimagining the idea of 'home' from something fixed to something flexible and simplifying the rental process for both landlords and tenants as we go..
CUSTOMER
The Lauderdale Hotel uses Conduit’s AI-powered staffed support to cut costs, speed up response times, and unlock $500k in value.
CUSTOMER
Straight from the teams who rely on Conduit to run their conversations end-to-end.
Customer Stories[01] FAQ/ KNOW BEFORE YOU GO
Frequently Asked Questions
Need clarity? Start with these frequently asked questions.
Conduit is built for hospitality businesses that live and breathe guest conversations. If you're running business, handling guest inquiries, or coordinating guest services, Conduit's AI agents automate your high-volume support and sales conversations across voice and text, 24/7. Perfect for teams that need to scale operations without increasing labor costs or sacrificing quality.
USE CASES/ HOTEL GROUPS
Dive deeper into Hotel Groups
Concierge
AI Booking Assistant
Most booking assistants live on your direct booking site and leave the rest of your inquiry volume untouched. Conduit operates natively across OTA message threads, WhatsApp, SMS, email, and voice — converting the 11pm Airbnb inquiry, the group email, and the parking call before guests open Booking.com.
Omnichannel Inbox
Most platforms automate the message. Conduit automates the outcome. When a guest reports a maintenance issue or requests early check-in, the agent dispatches your team in Slack, updates the PMS, confirms the resolution, and closes the ticket — without human relay.
Self-Service Check-In
Physical kiosks handle the 5-minute arrival window. Conduit automates every guest conversation before, during, and after check-in across SMS, WhatsApp, voice, and email — at software subscription cost, not $5,000–$50,000 per unit.
Guest Experience
Channel Manager
Your channel manager stops at the booking. Conduit handles what follows — pre-arrival messages, check-in coordination, in-stay requests, maintenance, post-stay review asks — across every OTA channel that generated the booking.
Enterprise CRM
Traditional hospitality CRM software builds profiles from PMS exports and survey responses. Conduit captures what guests actually tell you: the preference mentioned in a WhatsApp message, the complaint raised mid-stay, the upgrade they accepted.
Maintenance Coordination
Conduit is not a CMMS. It's the communication layer around maintenance events — dispatching your team within 60 seconds of a guest report, coordinating multi-party responses, and confirming resolution back to the guest automatically.
Multi-Property Operations
Pre-booking inquiry to post-stay review — your guests interact with one intelligent agent that remembers every conversation. No handoffs between tools, no fragmented experiences, no context lost between check-in and checkout.
Preventive Maintenance
Pool closures, elevator servicing, HVAC maintenance — your CMMS schedules the work, but guests still arrive to find amenities unavailable because nobody told them in time. Conduit sends personalized messages to affected guests 48 hours before arrival with alternatives and compensation options.
Resort Operations
Your PMS holds reservation details, VIP flags, and activity bookings. Conduit turns that data into proactive, personalized communication at scale — pre-arrival texts about dietary preferences, mid-stay activity recommendations, and post-stay follow-ups happening automatically across every channel your guests use.
Conversational Revenue
Direct Booking Conversion
A guest who messages at 11pm about availability is your highest-intent direct booking prospect. Conduit's AI agent answers instantly with live PMS data, quotes rates, handles objections, and confirms the booking before they open Booking.com.
Direct Booking Site
Most hotel direct booking websites lose 95% of visitors who arrive with a question about availability, parking, or early check-in. Conduit's AI booking agent answers those questions in real time with live PMS data and confirms the booking in the same conversation — before the guest checks Booking.com.
Resort Bookings
Resort guests ask about suite availability, spa packages, group rates, and activity options before they commit. Conduit's AI agent responds instantly across WhatsApp, email, voice, and chat with PMS-verified data — even at 2am on a Sunday. The competitor who answers first often wins the booking.
Revenue Management
Your RMS sets the price. Conduit captures the revenue. Dynamic pricing tools optimize your rack rate — but they don't close the early check-in request, fill the gap night, or offer the room upgrade when the guest is most likely to accept.
Room Upgrades
Traditional hotel upselling software sends cold emails that compete with dozens of other messages. Conduit delivers upgrade offers, early check-in options, and extension opportunities inside the same conversation thread where the guest just confirmed their arrival time — achieving 25–30% acceptance rates on early check-in alone.
Portfolio Intelligence
Conversational Analytics
Traditional BI platforms aggregate PMS bookings and RMS pricing decisions. Conduit structures the operational layer no system currently captures: guest intent, resolution outcomes, SLA performance, escalation patterns, and upsell acceptance rates — queryable in natural language before lagging dashboards show the impact.
Performance Reporting
Traditional hotel reporting software shows what happened last month. Conduit surfaces what's happening right now in your guest conversations — revealing complaint trends, SLA breaches, and upsell acceptance rates before they aggregate into your BI dashboard.
