AI agents for hotel groups

AI Booking Assistant

Most booking assistants live on your direct booking site and leave the rest of your inquiry volume untouched. Conduit operates natively across OTA message threads, WhatsApp, SMS, email, and voice — converting the 11pm Airbnb inquiry, the group email, and the parking call before guests open Booking.com.

Omnichannel Inbox

Most platforms automate the message. Conduit automates the outcome. When a guest reports a maintenance issue or requests early check-in, the agent dispatches your team in Slack, updates the PMS, confirms the resolution, and closes the ticket — without human relay.

Self-Service Check-In

Physical kiosks handle the 5-minute arrival window. Conduit automates every guest conversation before, during, and after check-in across SMS, WhatsApp, voice, and email — at software subscription cost, not $5,000–$50,000 per unit.

Housekeeping at Scale

Section assignment, room status, and clean-time standards run the same way across the portfolio, against whatever PMS each property happens to run. Compare properties on the numbers instead of on impressions.

Labor & Payroll

Payroll drifting 3% over in one department is a conversation this week, not a surprise at month end. Conduit forecasts headcount from occupancy, compares it to what you scheduled, and tells you which property is carrying the cost.

Maintenance Coordination

One approved vendor list, one approval chain, and work orders that dispatch, chase, and close the same way group-wide. Cluster managers see what is open across the portfolio without calling four GMs.

Preventive Maintenance

Filter changes, fire panel checks, and quarterly deep cleans generate on their own cadence per property, assign to the right vendor, and escalate when they go overdue instead of sitting in someone's calendar.

Procurement & Spend

The same case of linen costs three different amounts across four hotels and nobody has the report that shows it. Conduit reconciles spend by property, department, vendor, and account, and flags the gaps worth a phone call.

Review Signals

Complaint themes ranked across the portfolio, scored against each property's comp set, and routed to the department that owns them. The outlier property becomes obvious before the quarterly review.

Vendor Management

One approved vendor list, one approval chain, and assignment that happens without anyone finding a phone number. When a contractor is deactivated at group level, no property can dispatch them by accident.

Channel Manager

Your channel manager stops at the booking. Conduit handles what follows — pre-arrival messages, check-in coordination, in-stay requests, maintenance, post-stay review asks — across every OTA channel that generated the booking.

Enterprise CRM

Traditional hospitality CRM software builds profiles from PMS exports and survey responses. Conduit captures what guests actually tell you: the preference mentioned in a WhatsApp message, the complaint raised mid-stay, the upgrade they accepted.

Multi-Property Operations

Pre-booking inquiry to post-stay review — your guests interact with one intelligent agent that remembers every conversation. No handoffs between tools, no fragmented experiences, no context lost between check-in and checkout.

Resort Operations

Your PMS holds reservation details, VIP flags, and activity bookings. Conduit turns that data into proactive, personalized communication at scale — pre-arrival texts about dietary preferences, mid-stay activity recommendations, and post-stay follow-ups happening automatically across every channel your guests use.

Direct Booking Conversion

A guest who messages at 11pm about availability is your highest-intent direct booking prospect. Conduit's AI agent answers instantly with live PMS data, quotes rates, handles objections, and confirms the booking before they open Booking.com.

Direct Booking Site

Most hotel direct booking websites lose 95% of visitors who arrive with a question about availability, parking, or early check-in. Conduit's AI booking agent answers those questions in real time with live PMS data and confirms the booking in the same conversation — before the guest checks Booking.com.

Resort Bookings

Resort guests ask about suite availability, spa packages, group rates, and activity options before they commit. Conduit's AI agent responds instantly across WhatsApp, email, voice, and chat with PMS-verified data — even at 2am on a Sunday. The competitor who answers first often wins the booking.

Revenue Management

Your RMS sets the price. Conduit captures the revenue. Dynamic pricing tools optimize your rack rate — but they don't close the early check-in request, fill the gap night, or offer the room upgrade when the guest is most likely to accept.

Room Upgrades

Traditional hotel upselling software sends cold emails that compete with dozens of other messages. Conduit delivers upgrade offers, early check-in options, and extension opportunities inside the same conversation thread where the guest just confirmed their arrival time — achieving 25–30% acceptance rates on early check-in alone.

Conversational Analytics

Traditional BI platforms aggregate PMS bookings and RMS pricing decisions. Conduit structures the operational layer no system currently captures: guest intent, resolution outcomes, SLA performance, escalation patterns, and upsell acceptance rates — queryable in natural language before lagging dashboards show the impact.

Performance Reporting

Traditional hotel reporting software shows what happened last month. Conduit surfaces what's happening right now in your guest conversations — revealing complaint trends, SLA breaches, and upsell acceptance rates before they aggregate into your BI dashboard.