Guesty, Hostaway, and Lodgify handle your booking calendar, channel distribution, and financial reporting. Conduit integrates on top to deliver what every PMS messaging module leaves manual: real-time guest resolution, voice agents, revenue plays, and portfolio intelligence.
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Your vacation rental property management system stores reservation records, guest profiles, and channel distribution data. Conduit connects to that data in real time and executes on it.
Conduit connects to your PMS in real time and executes: sending pre-arrival sequences within 60 seconds of booking, checking availability for early check-in requests, dispatching cleaners when checkout is confirmed. The gap-night fill offer goes to the right guest at the right time. The PMS is the source of truth, Conduit is the execution engine.
Human-like voice agents answer every call, qualify intent, and handle requests without putting guests on hold or routing to voicemail. Renjoy launched a voice agent named Joy in their first month, hitting 40% automation immediately. Guests think they're talking to a local team member.
Conduit identifies revenue opportunities in the conversation flow: early check-in upsells, late checkout offers, gap-night fills, extension requests. The agent checks availability in your PMS, quotes the price, and closes the transaction in the same thread. Haven boosted revenue with AI-powered messaging that turned routine inquiries into booking extensions and ancillary sales.
Guest messages don't just need responses, they need action: dispatch the cleaner, update the maintenance log, notify the owner, adjust the calendar. Conduit coordinates across your team and tools, triggering workflows in Slack, work order systems, and your PMS simultaneously. Cascadia Getaways turned support staff into revenue generators by automating this coordination layer.
Track automation rate, response time, and resolution quality across your entire portfolio in one dashboard. BlueGems automated 65% of messages and discovered their AI outperformed humans on response quality 85% of the time. The CFO attributed $6-8K in monthly savings directly to the Conduit layer running above their PMS.
Communication overhead scales linearly with portfolio size unless you have an agent layer. These operators proved the model works.
“HomeHop scaled from 40 to 108 properties on Hostaway while automating 70% of guest messaging across SMS, email, and voice. Zero new support hires required.”
“Haven Vacation Rentals hit 85% automation across 500+ doors. The 2026 update showed 90% automation with a 50% reduction in support staffing needs.”
“A 35-property manager hit 96% automation, up from 80% at launch. Response times calibrated to feel human while the AI handled everything from booking questions to maintenance coordination.”
“BlueGems automated 65% of messages and discovered the AI outperformed human responses 85% of the time on quality metrics. The CFO attributed $6-8K in monthly savings directly to the Conduit layer.”
Conduit is a layer decision, not a platform replacement decision. Operators who've invested in Guesty, Hostaway, or Lodgify don't need to reconsider their PMS choice to get better guest communication.
Conduit connects to the major vacation rental PMS platforms, pulling reservation data, guest profiles, and booking context in real time. The PMS remains your system of record, Conduit becomes the communication and intelligence layer above it. 500+ teams run Conduit on top of their existing PMS infrastructure.
Conduit replaces the PMS messaging module's capability without touching reservation management, channel distribution, or financial reporting. The PMS handles what it does well. Conduit adds real-time resolution, voice agents, revenue plays, and portfolio intelligence that every PMS messaging module leaves manual.
Evaluate your PMS on calendar sync, channel management, owner reporting, and pricing tools. Evaluate Conduit on automation rate, voice capability, revenue play execution, and team coordination. The combination creates a more powerful operating platform than either tool alone.
500+ teams run Conduit on top of their existing PMS infrastructure. The integration is production-ready, not a beta experiment. Operators go live in days, not months, with full access to booking data and guest context from day one.
A structured overview of what Conduit delivers beyond PMS messaging modules, organized into the capabilities that matter most for vacation rental operators.
Email, SMS, voice, WhatsApp, Slack: every guest message lands in one workspace your team can actually work in. Conversational context aggregates all communications into one thread, giving the AI and your team the full picture before responding.
Human-like voice agents answer calls, qualify intent, and handle requests around the clock. Renjoy launched Joy, their custom voice agent, in the first month and hit 40% automation immediately. Guests think they're talking to a local team member.
Trigger multi-step workflows that move guests forward before they have to ask: pre-arrival sequences within 60 seconds of booking, check-in reminders with door codes, post-stay review requests timed to maximize response rates. Codify your SOPs once. Agents run them end-to-end.
Connect every tool your team already uses: your PMS, work order systems, Slack, owner portals, pricing tools. Give the AI tools to handle tasks and retrieve data from external systems, or build your own and hand it to the agent. Cascadia Getaways automated the coordination layer that used to require manual handoffs.
Track automation rate, response time, and resolution quality across your entire portfolio. BlueGems discovered their AI outperformed humans on response quality 85% of the time. The CFO attributed $6-8K in monthly savings directly to the visibility and automation Conduit provided.
When the AI can't resolve a request, it escalates with the full context attached: conversation history, booking details, previous interactions, and the specific reason for escalation. Your team picks up exactly where the AI left off. Beckon Homes maintains high-touch hospitality at scale with this approach.
Conduit integrates with your existing PMS in days, not months. Connect your Guesty, Hostaway, or Lodgify account, sync your reservation data and guest profiles, and the AI agent starts handling conversations immediately. No migration required. No data export and re-import.
Integrate to external knowledge sources and maintain a regular sync schedule. Property details, house rules, local recommendations, check-in procedures: all available to the AI in real time. Conversational context aggregates all communications into one thread so the agent has the full picture before responding.
Simulate conversations before going live, testing how the agent handles edge cases, escalations, and multi-step workflows. Ensure your AI reliably follows SOPs and protects sensitive data before it interacts with real guests. Operators launch with confidence.
Agents learn from every interaction and get better at handling what comes next. Teach the AI natively in the inbox. When automation ends, your control begins: streamline every conversation the AI can't handle and automate the future based on real guest interactions.
Conduit meets SOC 2 Type II standards and is designed to support HIPAA-regulated workflows. End-to-end encryption, role-based access, audit logs, and policy-compliant agent behavior ensure your guest data and booking information are protected at every layer.
Ensures secure handling of customer data that flows through our agents.
End-to-end encryption, role-based access, PII protection, and audit logs across the platform.
Supports HIPAA workflows with safeguards protecting sensitive data.
Managing 5-20 properties means you're the reservation manager, the guest support team, and the maintenance coordinator all at once. Conduit handles the repetitive inbox work so you can focus on the high-touch moments that drive reviews and repeat bookings.
HomeHop scaled from 40 to 108 properties without adding a single support hire. The PMS handled the reservation growth, Conduit handled the communication layer that used to require proportional headcount. The operating model that breaks at 50 doors stays efficient at 100+ with the right agent layer.
Haven scaled to 500+ doors at 85% automation, maintaining high-touch hospitality while reducing support staffing needs by 50%. Conduit provides the centralized communication layer enterprise operators need: unified inbox, performance reporting, team coordination, and the automation ceiling that PMS messaging modules can't reach.
Host Genius unifies multi-brand support with AI-powered automation and efficiency. Different brands, different SOPs, different guest expectations: all managed in one workspace with brand-specific agent behavior and escalation rules. The Flex reimagined flexible rental processes with Conduit automating 70% of guest support across their portfolio.
$6-8K
in monthly savings, CFO-attributed
BlueGems
$500K+
in added asset value unlocked
The Lauderdale Hotel
$22K
per month saved to maximize exit valuation
Easy BnB
50%
reduction in support staffing needs at scale
Haven Vacation Rentals
Need clarity? Start with these frequently asked questions.
No. Conduit is the AI agent layer that runs on top of a vacation rental PMS, not a replacement for it. For reservation management, channel distribution, and financial reporting, Guesty, Hostaway, Lodgify, and OwnerRez are the right tools. Conduit integrates with your existing PMS and adds the communication and intelligence layer that PMS messaging modules don't provide: real-time resolution, voice agents, revenue plays, and portfolio intelligence.
