Every guest message gets answered in your voice, with local knowledge that makes recommendations feel like insider tips. The AI references specific property details, stay information, and guest context — automation that earns 5-star reviews.
Get startedWorks across Airbnb · VRBO · Booking.com · Expedia
Template-based systems send pre-written responses that don't reflect the specific property or answer what the guest actually asked. Vacation rental guests expect local knowledge, personalized details, and responses that feel like they came from someone who knows the place.
Template systems send pre-written check-in instructions that don't reference the specific property or answer what the guest asked. Guests notice when the response doesn't match their question, and it shows in the review.
Automation platforms excel at scheduled touchpoints but fail when timing matters. A checkout reminder sent while the guest is dealing with a maintenance issue feels tone-deaf. Context gets lost when the guest switches channels or when their question doesn't match a template trigger.
Special requests in booking notes, mid-stay problems that need immediate coordination, questions about local recommendations that require actual knowledge. Traditional automation handles the expected. Everything else gets escalated or missed entirely.
When automation quality drops, your team steps in to fix robotic responses and handle the overflow. The time savings you expected never materialize because you're constantly monitoring and correcting. You end up paying for automation while still doing the work manually.
The agent learns property-specific details, your communication style, and local context so responses sound like they came from a knowledgeable team member. Recommendations reference actual neighborhood spots, property amenities get described accurately, and the tone matches your brand. This isn't a chatbot reading from a script.
The 10pm question about parking, the maintenance issue on day 2, the special request that wasn't in the booking notes. Conduit handles these with the same speed and quality as scheduled messages because it understands context, not just triggers. Haven automated 85% of guest communication while earning Airbnb Guest Favorite status on 59% of their listings.
Pre-booking inquiry to post-stay follow-up, the agent maintains context across Airbnb, VRBO, Booking.com, WhatsApp, SMS, email, and voice. No handoff between tools, no context lost when the guest switches channels. Guests experience one continuous conversation, not a series of disconnected automated messages.
When a situation requires human judgment, the agent escalates to your team with the complete conversation history and relevant property details already attached. The escalation includes what the agent tried, why it escalated, and what the guest needs. Your team can resolve the issue immediately.
Airbnb, VRBO, Booking.com, direct bookings via WhatsApp, SMS, email, and voice calls. One agent handles every channel with consistent quality and voice. HomeHop scaled from 40 to 108 properties while automating 70% of guest messaging across all channels without adding a single support hire.
Maintenance requests get routed to the right team member with property details and urgency level. Housekeeping updates trigger automatically when checkout times change. Back-office operations that used to require manual coordination now happen automatically.
Automated gap-night fills, early check-in offers, and extension requests delivered in-context when guests are most likely to accept. Operators document 25 to 30% acceptance rates on these automated revenue plays. Every conversation becomes a potential upsell delivered naturally, not as an obvious sales pitch.
Track automation rate, response time, and resolution quality in one dashboard. See which properties generate the most questions, which team members handle escalations fastest, and where the agent improves over time. The metrics prove the automation is working and show where to optimize.
“Their team is happier, guests believe they're talking to locals, and growth is now repeatable. The vacation rental automation quality was high enough that guests couldn't tell they were interacting with AI.”
“Started at 80% automation at launch and optimized to 96% as the agent learned the operation. The improvement happened automatically through the agent's self-learning capability.”
“Reduced response time significantly while maintaining the service quality that drives guest satisfaction scores. The vacation rental automation made service more consistent, not less personal.”
“Growth became a function of adding properties, not adding staff. The economics of scaling improved dramatically when headcount stayed flat while portfolio tripled.”
“Response quality improved because the agent never has a bad day, never forgets property details, and always references the most current information. Consistency became a competitive advantage.”
Link your PMS, booking channels, and communication tools in the first setup session. The agent begins learning your properties, voice, and operational procedures immediately. Upload your existing knowledge base, house rules, and local recommendations. The agent processes this information and starts building responses that match your style and standards.
Simulate guest conversations to see how the agent responds before it handles real inquiries. Adjust tone, refine knowledge, and ensure responses meet your quality standards. No more surprises. You'll know exactly how the agent handles common scenarios and edge cases before guests interact with it.
Start with the agent handling straightforward inquiries while your team reviews responses. As confidence builds, expand the agent's autonomy to handle more complex scenarios independently. Renjoy hit 40% automation in the first month and continued optimizing from there.
Track automation rate, response quality, and guest satisfaction in real time. The agent learns from every interaction and improves automatically. Your team teaches it new skills by handling escalations, and those lessons apply to future conversations immediately.
Conduit meets SOC 2 Type II standards with annual independent audits verifying security controls. HIPAA-ready workflows protect sensitive data for operators in healthcare-adjacent markets. All data is encrypted in transit and at rest. Role-based access controls ensure team members see only the information relevant to their responsibilities. Audit logs track every action the agent takes for complete visibility.
Ensures secure handling of customer data that flows through our agents.
End-to-end encryption, role-based access, PII protection, and audit logs across the platform.
Supports HIPAA workflows with safeguards protecting sensitive data.
Need clarity? Start with these frequently asked questions.
Guest communication across all channels including Airbnb, VRBO, Booking.com, WhatsApp, SMS, email, and voice calls. Internal team dispatch for maintenance, housekeeping, and operational coordination. Revenue plays like gap-night fills, early check-in offers, and extension requests. The agent handles the complete guest lifecycle from pre-booking inquiry to post-stay follow-up, all in your voice and with your operational procedures built in.
