Pre-booking inquiry to post-stay review — your guests interact with one intelligent agent that remembers every conversation. No handoffs between tools, no fragmented experiences, no context lost between check-in and checkout.
Get startedWorks across Airbnb · VRBO · Booking.com · Expedia
A true hotel guest management system handles the complete lifecycle and takes operational action. Most competitors focus on check-in or messaging touchpoints. Conduit manages outcomes.
Guest management starts before the booking is confirmed. Conduit's agent answers pre-arrival questions, personalizes check-in instructions, handles in-stay support and upsells, resolves maintenance issues, and requests reviews after checkout. Every interaction lives in one thread with full context.
A guest reports a broken AC. Conduit checks your PMS for room details, dispatches your maintenance team via your ops tool, updates the guest with an ETA, and confirms resolution once the ticket closes. Guests never wait for a human to relay information.
Most hotel guest management systems treat every interaction as isolated. Conduit's Learning Loop captures intent, resolution patterns, and escalation paths from every conversation. The agent learns which requests need immediate escalation, which guests prefer SMS over email, and which upsells convert best at each property.
Hotel operators and STR portfolio managers run on the same agent infrastructure. Conduit integrates with hotel PMS platforms like Opera and STR systems like Guesty and Hostaway. Operators managing mixed portfolios don't need separate tools for each property type.
Conduit handles every phase of the guest relationship with specific, verifiable actions that close the operational loop.
Guests ask about early check-in, parking, or local recommendations before they arrive. Conduit's agent answers instantly, checks your PMS for availability, and confirms requests without waiting for your team. Pre-arrival upsells (late checkout, room upgrades, airport transfers) get offered at the right moment.
A guest texts about a maintenance issue at 11 PM. Conduit logs the request in your ops system, dispatches the on-call technician, and updates the guest with a resolution timeline. Upsell opportunities get surfaced based on guest preferences and property availability. Revenue plays happen automatically.
After checkout, Conduit requests a review at the optimal time based on guest behavior patterns. Positive feedback gets directed to your preferred review platforms, and negative feedback escalates to your team for immediate follow-up. Re-engagement campaigns trigger automatically when past guests search for accommodations in your market.
Every interaction feeds Conduit's Learning Loop. The agent learns which pre-arrival questions predict high-value guests, which in-stay requests need immediate escalation, and which post-stay timing maximizes review conversion. A resolution pattern that works at one property gets applied to similar situations at others automatically.
Conduit closes the operational loop by taking action inside your PMS and ops tools, not just routing messages. This is the core differentiator from platforms that only communicate.
A guest requests a room change. Conduit checks availability in your PMS, updates the reservation, generates new key codes, and confirms the change in one conversation thread. No human relay required. The agent reads from and writes to your PMS (Opera, Guesty, Hostaway, or custom systems).
Guest reports a broken shower. Conduit logs the issue in your maintenance system, assigns it to the appropriate technician, and updates the guest with an ETA. Once the technician marks the ticket resolved, the agent follows up with the guest to confirm satisfaction.
When a guest experience falls short, Conduit evaluates the situation against your comp policy, issues the appropriate credit or refund in your PMS, and confirms the resolution with the guest. Policy compliance is built in. The agent knows which situations warrant a comp and which require manager approval.
Conduit identifies upsell opportunities based on guest preferences and property availability. When a guest accepts, the agent updates the reservation, processes payment, and confirms the booking. Revenue plays close automatically. Your team sees the completed transaction in your PMS without manual intervention.
When the agent can't resolve a request, it escalates to your team with the full conversation history, relevant PMS data, and a summary of actions already taken. Your team picks up exactly where the agent left off. No context loss, no repeated questions.
“We scaled to 85% automation while earning Airbnb Guest Favorite status on 59% of our listings. Response times dropped 98%, and our team shifted focus from answering repetitive questions to handling high-value guest interactions.”
“We hit 96% automation with response times calibrated to feel human (1 minute average). Guests received instant answers to booking questions, maintenance requests, and local recommendations without waiting for business hours.”
“We automated 65% of guest communication and saved the equivalent of $6,000 to $8,000 per month in labor costs. Within 30 days, we reallocated support resources to revenue-generating activities.”
“We scaled from 40 to 108 properties while automating 70% of guest messaging across SMS, email, and voice. We didn't add a single support hire during the growth phase.”
“We used Conduit to cut response times, improve guest satisfaction scores, and unlock over $500,000 in added asset value. Faster resolutions and proactive service translated directly to higher NOI and property valuation.”
85%
automation rate with 98% faster response times
Haven Vacation Rentals
$8K
monthly labor savings equivalent
BlueGems
3X
portfolio growth without new support hires
HomeHop
$500K
in unlocked asset value
The Lauderdale Hotel
Conduit meets SOC 2 Type II standards and supports HIPAA-regulated workflows. End-to-end encryption, role-based access, audit logs, and secure model orchestration protect guest data. No guest data is used to train third-party models.
Ensures secure handling of customer data that flows through our agents.
End-to-end encryption, role-based access, PII protection, and audit logs across the platform.
Supports HIPAA workflows with safeguards protecting sensitive data.
Conduit structures every conversation as operational data that improves future performance. The system gets measurably better with scale.
Conduit captures intent, resolution patterns, escalation paths, and guest preferences from every conversation. The system that managed 10,000 guest interactions last year is measurably better at managing this year's guests. Intelligence compounds with scale.
The agent learns which requests need immediate escalation, which guests prefer SMS over email, and which upsells convert best at each property. Performance improvements happen automatically as the agent processes more interactions.
Codify multi-step procedures once, and the agent runs them end-to-end across every conversation. New workflows get added as skills that the agent executes consistently. As your business grows, the agent's capabilities grow with it.
A resolution pattern that works at one property gets applied to similar situations at other properties automatically. Operators with multiple properties benefit from shared intelligence. Best practices discovered at one hotel improve performance across the entire portfolio.
Most operators see measurable ROI within 30 days. By the end of the first month, automation rates typically reach 60% to 80%, and labor cost savings become visible.
Connect Conduit to your PMS, ops tools, and communication channels. Our team handles the technical setup while you define your workflows, escalation paths, and guest communication preferences. Most integrations go live in days.
The agent learns your property-specific procedures, guest preferences, and operational policies. We run stress test scenarios to ensure the agent handles edge cases correctly before going live. Your team reviews sample conversations and confirms the agent's tone matches your brand voice.
The agent goes live with a subset of guest interactions while your team monitors performance. Observability tools show every decision the agent makes, every tool it calls, and every escalation it triggers. Real-time feedback lets you refine workflows based on actual guest behavior.
The agent handles the majority of guest communication across all channels. By day 30, most operators hit 60% to 80% automation and see labor cost savings equivalent to one or two full-time support roles. ROI is visible in the first month.
Need clarity? Start with these frequently asked questions.
A hotel guest management system is an agent that manages the full guest relationship end-to-end, not just a check-in tool or a messaging platform. It handles pre-booking inquiries, booking confirmations, pre-arrival personalization, in-stay support and upsells, maintenance resolution, and post-stay review requests. A true hotel guest management system manages the complete lifecycle with one continuous thread, one shared context, and one intelligence layer that improves from every interaction.
