Keep conversations, reservation details, and follow-up work together across properties. Use shared procedures and pass exceptions to the right team.
Book a demoWorks across Airbnb · VRBO · Booking.com · Expedia
Guest management starts before the booking is confirmed. Conduit's agent answers pre-arrival questions, personalizes check-in instructions, handles in-stay support and upsells, resolves maintenance issues, and requests reviews after checkout. Every interaction lives in one thread with full context.
When a guest reports a broken AC, use PMS details to identify the room, notify maintenance through your connected tools, and keep the guest updated as the work progresses.
Most hotel guest management systems treat every interaction as isolated. Conduit's agent review process captures intent, resolution patterns, and escalation paths from every conversation. The agent learns which requests need immediate escalation, which guests prefer SMS over email, and which upsells convert best at each property.
Hotel operators and STR portfolio managers run on the same agent infrastructure. Conduit integrates with hotel PMS platforms like Opera and STR systems like Guesty and Hostaway. Operators managing mixed portfolios don't need separate tools for each property type.
Guests ask about early check-in, parking, or local recommendations before they arrive. Conduit's agent answers instantly, checks your PMS for availability, and confirms requests without waiting for your team. Pre-arrival upsells (late checkout, room upgrades, airport transfers) get offered at the right moment.
A guest texts about a maintenance issue at 11 PM. Conduit logs the request in your ops system, dispatches the on-call technician, and updates the guest with a resolution timeline. Upsell opportunities get surfaced based on guest preferences and property availability. Revenue plays happen automatically.
After checkout, Conduit requests a review at the optimal time based on guest behavior patterns. Positive feedback gets directed to your preferred review platforms, and negative feedback escalates to your team for immediate follow-up. Re-engagement campaigns trigger automatically when past guests search for accommodations in your market.
Every interaction feeds Conduit's agent review process. The agent learns which pre-arrival questions predict high-value guests, which in-stay requests need immediate escalation, and which post-stay timing maximizes review conversion. A resolution pattern that works at one property gets applied to similar situations at others automatically.
A guest requests a room change. Conduit checks availability in your PMS, updates the reservation, generates new key codes, and confirms the change in one conversation thread. No human relay required. The agent reads from and writes to your PMS (Opera, Guesty, Hostaway, or custom systems).
Guest reports a broken shower. Conduit logs the issue in your maintenance system, assigns it to the appropriate technician, and updates the guest with an ETA. Once the technician marks the ticket resolved, the agent follows up with the guest to confirm satisfaction.
When a guest experience falls short, Conduit evaluates the situation against your comp policy, issues the appropriate credit or refund in your PMS, and confirms the resolution with the guest. Policy compliance is built in. The agent knows which situations warrant a comp and which require manager approval.
Conduit identifies upsell opportunities based on guest preferences and property availability. When a guest accepts, the agent updates the reservation, processes payment, and confirms the booking. Revenue plays close automatically. Your team sees the completed transaction in your PMS without manual intervention.
When the agent can't resolve a request, it escalates to your team with the full conversation history, relevant PMS data, and a summary of actions already taken. Your team picks up exactly where the agent left off. No context loss, no repeated questions.
“We scaled to 90% automation while earning Airbnb Guest Favorite status across our portfolio, and our team shifted focus from answering repetitive questions to handling high-value guest interactions.”
“We hit 96% automation with response times calibrated to feel human (1 minute average). Guests received instant answers to booking questions, maintenance requests, and local recommendations without waiting for business hours.”
“We automated 65% of guest communication and saved the equivalent of $6,000 to $8,000 per month in labor costs. Within 30 days, we reallocated support resources to revenue-generating activities.”
“We scaled from 40 to 108 properties while automating 70% of guest messaging across SMS, email, and voice. We didn't add a single support hire during the growth phase.”
“We used Conduit to cut response times, improve guest satisfaction scores, and unlock over $500,000 in added asset value. Faster resolutions and proactive service translated directly to higher NOI and property valuation.”
90%
automation rate with 98% faster response times
Haven Vacation Rentals
$8K
monthly labor savings equivalent
BlueGems
3X
portfolio growth without new support hires
HomeHop
$500K
in unlocked asset value
The Lauderdale Hotel
Conduit meets SOC 2 Type II standards and supports HIPAA-regulated workflows. End-to-end encryption, role-based access, audit logs, and secure model orchestration protect guest data. No guest data is used to train third-party models.
Ensures secure handling of customer data that flows through agents built on Conduit.
End-to-end encryption, role-based access, PII protection, and audit logs across the platform.
Supports HIPAA workflows with safeguards protecting sensitive data.
Keep guest intent, preferences, resolution patterns, and escalation details from conversations. Use that history to improve your knowledge base and procedures.
The agent learns which requests need immediate escalation, which guests prefer SMS over email, and which upsells convert best at each property. Performance improvements happen automatically as the agent processes more interactions.
Define procedures for the requests your team handles regularly. Add workflows as you need them, and test how agents should respond before expanding their scope.
A resolution pattern that works at one property gets applied to similar situations at other properties automatically. Operators with multiple properties benefit from shared intelligence. Best practices discovered at one hotel improve performance across the entire portfolio.
Connect Conduit to your PMS, ops tools, and communication channels. Our team handles the technical setup while you define your workflows, escalation paths, and guest communication preferences. Most integrations go live in days.
The agent learns your property-specific procedures, guest preferences, and operational policies. We run stress test scenarios to ensure the agent handles edge cases correctly before going live. Your team reviews sample conversations and confirms the agent's tone matches your brand voice.
The agent goes live with a subset of guest interactions while your team monitors performance. Observability tools show every decision the agent makes, every tool it calls, and every escalation it triggers. Real-time feedback lets you refine workflows based on actual guest behavior.
Review the launch results with your team. Compare resolved conversations, escalations, and time spent on guest requests with your previous process.
Who Conduit is for, what it does, and how to get started.
Conduit helps coordinate booking inquiries, check-in communication, in-stay requests, and follow-up. Your team can see conversation history and use connected tools to handle the work behind a request.
