Guest reports an issue, the work order opens with the unit and the photo attached, the vendor is assigned, and a scoped door code is issued for their window. You find out it is fixed, not that it started.
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Maintenance issues surface through scheduled inspections, guest reports, and cleaner observations. The guest report channel is the most urgent, and the most poorly handled.
By the time a guest's WhatsApp message reaches the maintenance team, 15 to 30 minutes of relay have already passed. The guest is waiting, the issue is escalating, and no one has confirmed the report was even received.
STR operators coordinate maintenance through WhatsApp groups, texts, and verbal instructions. There is no structured record of what was reported, dispatched, or resolved. Issues fall through the cracks between shifts.
Breezeway and similar tools manage checklists, task assignments, and inspection reports. They don't handle the live guest communication around the maintenance event: resolution timelines, mid-resolution updates, or the courtesy confirmation when the fix is done.
When a guest reports an issue, it passes from front desk to property manager to coordinator to the field team. Each relay loses context and adds delay. The field team arrives without knowing the guest's exact complaint or the urgency level.
Conduit's AI agents handle the guest-facing communication layer and internal dispatch coordination that operations tools consistently miss.
A guest sends a WhatsApp message: the heating isn't working in unit 12. Conduit's agent acknowledges the guest within seconds and confirms the issue is being addressed. The guest knows their report was received before anxiety sets in.
Conduit dispatches the maintenance team via Slack or SMS with the property, issue, and priority level. The team receives the full context from the guest report: exact complaint, unit number, urgency. No relay, no lost details.
The agent sends the guest a timeline confirming the maintenance team has been notified and will address the issue within a specific window. If resolution takes longer than expected, a mid-resolution update goes out automatically.
When the maintenance team confirms the issue is resolved, Conduit's agent sends a confirmation message to the guest. The loop is closed. The failure becomes a service recovery story.
Conduit creates a structured coordination record as a byproduct of the conversation: property, issue, timestamp, resolution confirmation. Documentation happens in the conversation. No one fills out a form or updates a spreadsheet.
Conduit's agents respond fluently across every market you serve. The guest reports the issue in their native language, the agent acknowledges in kind, and the team receives the dispatch in English with full context.
Trigger multi-step workflows that move guests forward before they have to ask. When a guest reports a maintenance issue, the agent can automatically schedule a follow-up check-in or offer a courtesy amenity.
Connect every tool your team already uses. The agent pulls property details from your PMS, dispatches tasks to your operations tool, and confirms resolution back to the guest. Everything stays in sync.
Track automation rate, response time, and resolution quality. See which properties have the fastest resolution times and identify which issues are most common. Use the data to improve operations and guest experience.
Human-like voice agents answer calls, qualify intent, and handle requests around the clock. A guest calls at 2am about a broken lock. The voice agent takes the report, dispatches the team, and confirms the timeline. No missed calls, no voicemail.
“Maintenance issues are acknowledged within seconds. Resolution timelines are communicated automatically. The guest experience improved while overhead dropped.”
“Guests report issues via WhatsApp. The agent dispatches the team instantly. The loop is closed before the guest checks out.”
“Maintenance coordination scaled with the portfolio. The agent handled the increased volume without additional overhead. The team focused on growth, not relay.”
“Maintenance coordination runs through Conduit's internal agent. The team is happier. Guests think they're talking to locals. Growth is on repeat.”
Conduit handles the guest communication around maintenance events and the internal dispatch coordination. Dedicated maintenance tools handle work orders and inspection workflows. The two platforms complement each other.
Tools like Breezeway manage inspection checklists, task assignments, and turnover workflows. Conduit handles the guest communication around maintenance events and the internal dispatch coordination. Your operations tool runs the task. Conduit runs the guest's experience of it.
Remote team coordination via Slack and SMS across any number of properties and field workers. Conduit's internal agent runs maintenance coordination in natural language, eliminating the WhatsApp group chaos most distributed teams rely on.
Keep using the operations tool you already trust. Conduit adds the guest-facing communication layer and internal dispatch coordination that those tools consistently miss. The loop closes from guest report to resolution confirmation, automatically.
Conduit integrates with property management systems, operations platforms, and communication channels. The agent pulls property details from your PMS, dispatches tasks to your operations tool, and confirms resolution back to the guest. No duplicate data entry, no manual relay.
Conduit meets SOC 2 Type II standards and is designed to support HIPAA-regulated workflows. End-to-end encryption, role-based access, and audit logs ensure that every maintenance dispatch and guest communication is secure and traceable. Your guest data is protected with the same rigor as financial services platforms.
Ensures secure handling of customer data that flows through agents built on Conduit.
End-to-end encryption, role-based access, PII protection, and audit logs across the platform.
Supports HIPAA workflows with safeguards protecting sensitive data.
Keep using the operations tool you already trust. Conduit adds the guest-facing communication layer in days, not months.
Email, voice, chat, Slack, WhatsApp: every guest message lands in one workspace your team can actually work in. Conduit unifies your communication channels and starts automating maintenance coordination from day one.
The agent learns from every interaction and gets better at handling what comes next. Automation improves over time without manual tuning. No migration, no data transfer, no disruption to your current workflow.
Track automation rate, response time, and resolution quality. See which properties have the fastest resolution times and identify which issues are most common. Use the data to improve operations continuously.
As your portfolio grows, the agent handles the increased volume without additional support hires. HomeHop scaled from 40 to 108 properties while automating 70% of guest messaging. Haven reduced support staffing needs by 80%. Your growth doesn't require proportional hiring.
Need clarity? Start with these frequently asked questions.
No. Tools like Breezeway manage inspection checklists, task assignments, and turnover workflows. Conduit handles the guest communication around maintenance events and the internal dispatch coordination. Your operations tool runs the task. Conduit runs the guest's experience of it. They work together to close the loop from guest report to resolution confirmation.
