No app required. No portal to navigate. Guests text from their personal messaging app, call from their phone, or reach out via WhatsApp — and your AI agent handles every request in the channels they already use.
Get startedWorks across Airbnb · VRBO · Booking.com · Expedia
Hotel app adoption hovers around 10 to 20 percent. Every portal you ask guests to open creates friction. Conduit eliminates that friction entirely.
Hotel app adoption rates hover around 10 to 20 percent. The majority of guests continue using the channels they're already comfortable with: phone calls, text messages, WhatsApp, email. Every QR code you ask them to scan, every portal you ask them to open creates friction. Conduit eliminates that friction entirely by working in the channels guests already use.
Traditional platforms manage isolated moments: a check-in flow, a room service order, a maintenance request. Conduit maintains a single conversation thread from booking inquiry through post-stay follow-up. Context carries forward. When a guest mentions a dietary restriction during pre-arrival, the agent remembers it when they ask about restaurant recommendations three days later.
Reactive service is table stakes. Conduit also handles what happens before the request arrives: pre-arrival messages that gather preferences, weather-triggered outreach offering alternatives for affected bookings, early check-in offers timed to arrival patterns. The highest-impact guest experience improvements are the ones that happened before guests had to ask.
Most guest experience software is designed for hotel segments and requires physical infrastructure. STR operators managing distributed listings have been locked out of the category. Conduit delivers the same proactive, personalized guest experience to vacation rental portfolios without requiring a single piece of hardware.
Email, SMS, WhatsApp, voice calls, Slack: every guest message lands in a single workspace your team can actually manage. Agents see the full conversation history regardless of where guests reached out. Response times drop because your team isn't hunting for context.
Voice agents answer calls, qualify intent, and resolve requests 24/7. Guests hear natural conversation, not robotic menus. Renjoy launched a voice agent named Joy that hit 40% automation in the first month. Guests don't realize they're talking to AI until you tell them.
Trigger multi-step workflows based on booking stage, arrival time, weather conditions, or guest preferences. Pre-arrival check-in messages, early check-in offers, activity recommendations: all delivered at the right moment without manual intervention. The best service feels effortless because it anticipated the need.
Greet every guest in their preferred language. Agents respond fluently whether guests write in English, Spanish, French, Mandarin, or any other language. Cascadia Getaways serves international guests who think they're talking to locals. Language barriers disappear.
Inspect every step your agent takes: the tools it called, the decisions it made, the path to each answer. No black box. When automation doesn't resolve a request, it escalates to your team with full context attached. Your team picks up exactly where the agent left off.
Automation rate, response time, resolution quality: all tracked in one dashboard. See which workflows perform, where agents need refinement, and how guest satisfaction trends over time. Cash Flow Street hit 96% automation with response times calibrated to feel human.
59%
Airbnb Guest Favorite status
Haven Vacation Rentals
96%
automation with human-calibrated response times
Cash Flow Street
$500K+
in added asset value
The Lauderdale Hotel
3x
portfolio growth without new hires
HomeHop
Conduit delivers time-to-value quickly. Most operators see ROI within 30 days following a clear four-phase process.
Integrate with your property management system, CRM, and communication channels in the first week. Conduit syncs your existing knowledge base and maintains a regular update schedule. The agent learns your SOPs, property details, and guest policies from day one. No manual data entry required.
Simulate conversations before going live. Test edge cases, refine responses, and ensure the agent follows your brand voice and compliance policies. You see exactly how the agent will respond before a single guest message goes through.
Go live with complete visibility into every agent decision. When the AI can't resolve a request, it escalates to your team with full context attached. Your team picks up exactly where the agent left off. No lost context, no frustrated guests.
Agents improve continuously. They learn from every conversation, gain new skills, and handle increasingly complex requests over time. Renjoy hit 40% automation in the first month and kept climbing. The agent gets better the longer it runs.
Conduit meets SOC 2 Type II standards and supports HIPAA-regulated workflows. All data is encrypted in transit and at rest. Role-based access controls ensure only authorized team members view sensitive information, and audit logs track every action. Enterprise security controls are built into the platform, not bolted on as an afterthought.
Ensures secure handling of customer data that flows through our agents.
End-to-end encryption, role-based access, PII protection, and audit logs across the platform.
Supports HIPAA workflows with safeguards protecting sensitive data.
The Lauderdale Hotel cut costs, sped up response times, and unlocked over $500,000 in asset value using Conduit's AI-powered support. Voice agents handle calls around the clock. Proactive workflows send pre-arrival messages, early check-in offers, and post-stay follow-ups while your team focuses on high-touch moments.
HomeHop grew from 40 to 108 properties while automating 70% of guest messaging across SMS, email, and voice, with zero new hires. Haven hit 59% Airbnb Guest Favorite status across their portfolio. Proactive messaging and continuous conversation threads made every guest feel personally attended to.
Host Genius manages multiple brands with AI-powered automation and efficiency. Every guest message lands in one workspace, regardless of property or brand. Agents maintain brand voice and compliance policies across your entire portfolio. Consistency at scale without manual oversight.
No lobby kiosk. No in-room tablet. No app required. Conduit delivers proactive, personalized guest experience through the channels guests already use. Cascadia Getaways serves international guests who think they're talking to locals. The experience quality rivals traditional hotels without the infrastructure cost.
No app to download. No portal to navigate. No QR code to scan. Conduit works in the channels guests already use: SMS, WhatsApp, email, voice. The experience improvement is invisible to guests because it works in their existing behavior.
Pre-arrival messages gather preferences. Weather-triggered outreach offers alternatives for affected bookings. Early check-in offers land at the right moment. The best guest experience improvements happen before guests realize they need something.
HomeHop tripled their portfolio without adding a single support hire. Cash Flow Street hit 96% automation with response times calibrated to feel human. Growth doesn't require proportional headcount when the AI agent handles the volume.
Haven achieved 59% Airbnb Guest Favorite status. The Lauderdale Hotel unlocked over $500,000 in asset value. Guest experience improvements aren't just operational wins. They're balance sheet wins.
SOC 2 Type II certified. HIPAA-compliant workflows. End-to-end encryption, role-based access, and audit logs. Enterprise security controls are built into the platform from day one.
Need clarity? Start with these frequently asked questions.
Guest experience software helps hospitality operators improve the quality of guest interactions throughout the stay. Most platforms in this category are interface-first: they provide apps, portals, or kiosks for guests to check in, order room service, or request assistance. Conduit takes a different approach. Instead of requiring guests to adopt a new interface, Conduit works in the channels guests already use: SMS, WhatsApp, email, and voice.
