Conduit's voice agents answer inbound calls 24/7 with full PMS context, so guests reach an AI receptionist who already knows their name, booking, and property details before the conversation starts.
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Voice capability is Conduit's sharpest differentiator in this category. Most AI receptionist tools handle chat, SMS, and email but leave phone calls to voicemail or human staff. Conduit handles the most receptionist-adjacent channel with full context and resolution capability.
Caller ID matches to the active PMS reservation instantly. The conversation starts with 'Welcome back, your check-in is at 3pm' instead of 'Can I get your booking reference?' Renjoy named their voice agent 'Joy' and unified 5 message channels, hitting 76% automation in the first month.
HomeHop scaled from 40 to 108 properties while automating 70% of guest messaging across SMS, email, and voice without adding a single support hire. Peak periods, overnight hours, weekends, and holidays are covered with the same response quality as any other moment.
Cash Flow Street documented 1-minute response times calibrated to feel human, not robotic. Guests don't realize they're talking to AI until you tell them. Voice agents qualify intent, handle requests, and escalate when the interaction requires a human touch.
Most AI receptionists force you to choose between handling text well or handling voice poorly. Conduit does both at the same quality level. The guest who prefers to text gets the same PMS-aware, resolution-focused experience as the guest who calls.
AI receptionists that only answer FAQs frustrate guests who have real requests. Conduit's agent handles the full receptionist job: coordinating teams, confirming outcomes, and following up.
A guest reports a broken AC unit. Conduit receives the complaint, dispatches the maintenance team, provides a resolution timeline, and confirms completion back to the guest. The problem is handled in the same conversation where it was reported, with no relay and no waiting for a callback.
Early check-in requests, late checkout eligibility, extra towels, room cleaning schedules: Conduit checks availability, coordinates the team, and confirms the outcome with the guest. Haven Vacation Rentals reduced support staffing needs by 80% and cut response times by 98% by letting Conduit handle these coordination tasks end to end.
A guest asks about extending their stay or booking a second room. Conduit checks PMS availability, quotes pricing, and processes the request if the guest confirms. The Lauderdale Hotel unlocked over $500k in asset value by using Conduit to handle these revenue-generating interactions without adding front desk staff.
When a request genuinely requires a human, Conduit escalates with the full conversation history and guest context attached. Your staff picks up mid-conversation, not from scratch. Beckon Homes maintains high-touch hospitality at scale by letting Conduit handle routine requests and escalate only the critical moments.
Context is the difference between a receptionist and a chatbot. Conduit matches caller ID or messaging identity to the active PMS reservation, so the conversation starts with recognition, not interrogation.
The guest calls from the number on file. Conduit pulls their name, property, check-in time, and booking details before the first ring ends. The conversation starts with full context rather than identity verification questions.
A guest texts from WhatsApp or SMS. Conduit matches the sender to their active reservation and responds with full context: room number, access code, check-out time, property address. No back-and-forth to verify identity. The guest gets the answer they need in the first message.
Returning guests are greeted with recognition. Preferences from previous stays (early check-in, ground floor room, extra pillows) are surfaced automatically. This level of personalization used to require a human receptionist with a great memory. Now it's built into every conversation.
Conduit connects to your existing tech stack: PMS, channel manager, booking engine, CRM. Agents pull data from these systems in real time and take action across them. Host Genius unified multi-brand support with AI-powered automation by connecting Conduit to their entire property management ecosystem.
Overnight coverage, peak periods, weekends, and holidays require either overtime costs or understaffing risk. Conduit eliminates both by providing consistent 24/7 coverage without turnover or scheduling gaps.
The guest who calls at 11pm about check-in instructions or can't find the property address reaches Conduit, not voicemail. The same quality of service at midnight as at noon. HomeHop scaled from 40 to 108 properties with 24/7 voice coverage across SMS, email, and voice without adding a single support hire.
Check-in day, holiday weekends, and high-volume periods used to mean long hold times or missed calls. Conduit handles every inbound request instantly, no matter how many arrive at once. Cascadia Getaways built an AI-first operation that turned support staff into revenue generators.
Human receptionists call in sick, quit, take vacations, and require training. Conduit provides the same response quality every day, every shift, every season. Canbnb put Conduit at the center of their communications to hit ambitious growth milestones without the hiring cycles that slow competitors down.
Every guest gets the same accurate, context-aware, resolution-focused experience. No variation based on who's working the front desk or how busy the shift is. Cash Flow Street hit 96% automation with 1-minute response times calibrated to feel human, proving that AI can match or exceed human service quality at scale.
Hotels serve international guests who prefer to communicate in their native language. Conduit's agents respond fluently across every market, eliminating language barriers without hiring multilingual staff.
A guest texts in Spanish, another calls in Mandarin, a third emails in French. Conduit responds fluently in each language with the same PMS-aware context and resolution capability. No language barriers, no translation delays, no miscommunication.
Conduit detects the guest's language from the first message or call and responds accordingly. If a guest switches languages mid-conversation, Conduit switches too. Bali Luxury Stays combines technology with welcoming hospitality to create a comfortable travel experience for guests from every market.
“Renjoy switched to Conduit, hitting 40% automation in the first month and launching a voice agent named 'Joy' that unified 5 message channels. Within three months, automation reached 76%, freeing the team to focus on high-value guest interactions.”
“HomeHop scaled from 40 to 108 properties while automating 70% of guest messaging across SMS, email, and voice without adding a single support hire. 24/7 voice coverage meant guests always reached an AI receptionist, even during rapid portfolio expansion.”
“Haven Vacation Rentals reduced support staffing needs by 80% and cut response times by 98% by letting Conduit handle routine requests end to end. 90% of their listings earned Airbnb Guest Favorite status.”
“The Lauderdale Hotel used Conduit's AI-powered support to cut costs, speed up response times, and unlock over $500k in asset value. By automating front desk operations, they increased NOI per month and improved guest satisfaction scores.”
“Cascadia Getaways built an AI-first operation that turned support staff into revenue generators. Their team is happier, guests think they're talking to locals, and growth is now repeatable.”
Fast integration and clear milestones so you know exactly what to expect from week one through month two.
Conduit integrates with your existing PMS, booking engine, and communication channels in days. No rip-and-replace, no retraining your team on new workflows. Renjoy hit 40% automation in the first month after switching to Conduit.
Conduit syncs with your external knowledge sources and maintains a regular sync schedule. Codify multi-step procedures once, and agents run them end to end across every conversation. Agents learn from every interaction and improve over time without manual tuning.
Simulate conversations before going live to ensure your agent handles edge cases and follows your policies. When you're confident, flip the switch. Conduit starts handling guest requests immediately, and your team sees the workload drop within days.
Performance reporting tracks every metric that matters: automation rate, response time, resolution quality, escalation rate. Inspect every step your agent takes, the tools it called, the decisions it made, and the path to each answer. Full observability means full control.
Hotels handle sensitive guest data: payment information, personal details, booking history. Conduit meets SOC 2 Type II standards and supports HIPAA-regulated workflows. End-to-end encryption, role-based access, and audit logs protect guest information with the same rigor as any human-staffed front desk.
Ensures secure handling of customer data that flows through our agents.
End-to-end encryption, role-based access, PII protection, and audit logs across the platform.
Supports HIPAA workflows with safeguards protecting sensitive data.
Need clarity? Start with these frequently asked questions.
Yes. Conduit's native voice agents answer inbound calls 24/7 with full PMS reservation context. The guest who calls at 11pm about check-in instructions reaches Conduit, not voicemail. Renjoy named their voice agent 'Joy' and unified 5 message channels, hitting 76% automation in the first month.
