AI Receptionist for Hotels That Answers Every Channel, Including the Phone

The AI receptionist that actually picks up the phone

Most AI receptionist tools handle text, SMS, and email but leave phone calls to voicemail or human staff. Conduit ships a native autonomous voice agent — not an IVR, not a dial-out tool — that answers inbound calls with full PMS reservation context.

Caller ID matches to the active PMS reservation instantly. The conversation starts with "Welcome back, [Name], your check-in is at 3pm at [Property]" instead of "Can I get your booking reference?"

Renjoy named their voice agent 'Joy' and unified five message channels, reaching 76% automation. HomeHop scaled from 40 to 108 properties while automating 70% of guest messaging across SMS, email, and voice — zero new support hires.

Full resolution, not just FAQ responses

The difference between an AI receptionist and a chatbot is whether it closes the loop.

Maintenance requests get dispatched, not deferred. A guest reports a broken AC unit. The internal ops agent dispatches the maintenance team, provides a resolution timeline, and confirms completion back to the guest. The problem is handled in the same conversation where it was reported.

Housekeeping coordination happens in real time. Early check-in requests, late checkout eligibility, extra towels, room cleaning schedules — Conduit checks availability, coordinates the team, and confirms the outcome with the guest. Haven reached 95% automation while 55–59% of listings earned Airbnb Guest Favorite status.

Upsell offers get resolved, not routed. A guest asks about extending their stay. Conduit checks PMS availability, quotes pricing, and processes the request when the guest confirms. The Lauderdale Hotel unlocked over $500K in asset value and $3,400 in additional NOI per month by using Conduit to handle these revenue-generating interactions without adding front desk staff.

Escalations include full context, not cold handoffs. When a request genuinely requires a human, Conduit escalates with the full conversation history and guest context attached. Your staff picks up exactly where the AI left off.

PMS-aware from the first contact

Context is the difference between a receptionist and a chatbot. Conduit matches caller ID or messaging identity to the active PMS reservation before the first word, so the conversation starts with recognition, not interrogation.

A guest texts from WhatsApp. Conduit matches the sender to their active reservation and responds with full context: room number, access code, check-out time, property address. No back-and-forth to verify identity.

Returning guests are greeted with recognition: preferences from previous stays (early check-in, ground floor room, extra pillows) are surfaced automatically via the Learning Loop.

24/7 coverage without staffing costs

The guest who calls at 11pm about check-in instructions reaches Conduit, not voicemail. The same quality of service at midnight as at noon — with no overtime, no scheduling gaps, and no turnover.

Peak periods, holiday weekends, and high-volume check-in days are covered with the same response quality as any other moment. Cash Flow Street hit 96% automation with 1-minute response times calibrated to feel human, not robotic.

Multilingual coverage across every market

Conduit responds fluently in 140+ languages. Automatic language detection and switching eliminate language barriers without hiring multilingual staff. A guest texts in Spanish, another calls in Mandarin — Conduit responds accurately in each language with the same PMS-aware context and resolution capability.

Enterprise security

Conduit is SOC 2 Type II certified, HIPAA certified, GDPR compliant, and ISO 27001 certified. End-to-end encryption, role-based access, and audit logs protect every conversation. Full observability into every agent decision — the tools called, the path to each answer — gives your team complete visibility and control.