Use reservation details to help guests plan their stay, ask about activities, and request service. Coordinate the follow-up with your resort’s teams.
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Oracle OPERA, Cloudbeds, and Mews handle room inventory, revenue management, and booking workflows. They weren't built to coordinate multi-channel guest communication across spa, F&B, activities, and concierge.
A guest books a spa treatment at check-in, asks about dinner via WhatsApp at 3pm, and reports a room key issue at 9pm. Most resorts handle these through three separate systems with no shared context. Conduit unifies every communication surface into a single agent thread.
Resort operations span housekeeping, spa, F&B, activities, concierge, maintenance, and vendor logistics. Most of this coordination still happens through WhatsApp groups, radio calls, and printed run sheets.
Room upgrades, experience packages, and extension offers are most effective when they arrive in the channel where the guest is already engaged. Conduit triggers revenue workflows within the ongoing guest thread at the right moment, with PMS-verified availability and pricing.
Conduit monitors your reservation event stream and triggers pre-arrival communication the moment a booking is confirmed. VIP flags, anniversary notes, and activity bookings all initiate personalized sequences in the right channel. Guests receive a welcome message with activity recommendations, dietary preference questions, and early check-in availability before they think to ask.
When weather impacts scheduled activities or arrivals, Conduit automatically reaches out to affected guests with alternative options and rebooking assistance. No manual list-building or batch emails. Each message references the guest's specific booking details and offers solutions tailored to their itinerary.
Conduit triggers mid-stay check-ins based on length of stay, activity bookings, and guest profile. The agent asks about the spa experience, suggests activities that align with previous bookings, and surfaces upgrade opportunities when relevant. Every interaction builds on the last.
After checkout, Conduit sends personalized follow-ups that reference specific experiences from the stay. Follow-ups include gap-night extension offers when availability opens up, seasonal package announcements, and referral incentives. The conversation continues long after checkout.
The agent that confirmed the spa booking also knows about the dietary restriction mentioned at check-in and the activity cancellation the following morning. No fragmented communication, no asking the same question twice.
Guests communicate through email, SMS, WhatsApp, voice, and chat. Conduit aggregates every message into one thread. Your team sees the full conversation history, and the guest who texts about a spa booking and later calls about dinner gets consistent, context-aware responses.
When a guest mentions a gluten-free diet during pre-arrival communication, that context travels to every subsequent interaction. VIP flags, room preferences, and activity interests all inform every conversation. The agent doesn't just respond to requests, it anticipates needs.
When the AI can't resolve a request, it escalates to your team with the full conversation history, guest profile, and relevant booking details attached. Your team picks up exactly where the AI left off. The guest never repeats themselves.
When early check-in availability opens up, Conduit triggers an offer in the same thread where check-in instructions arrived. The offer feels like service, not sales, arriving at the exact moment the guest is thinking about arrival logistics.
Conduit monitors room availability and triggers upgrade offers to guests whose profile suggests interest. The offer includes specific room details, pricing, and a one-click acceptance option without requiring a call to the front desk.
When a guest books a spa treatment, Conduit suggests related experience packages in the same thread where the spa booking was confirmed. The agent frames the package as a natural extension, and guests can add it to their itinerary without leaving the conversation.
When the night after a guest's checkout opens up, Conduit triggers an extension offer with PMS-verified availability and pricing. The offer arrives in the guest's ongoing thread, not as a generic email blast. Acceptance is one click, and the booking updates automatically.
Alert housekeeping that the Johnsons are checking out two hours early. Flag the Henderson suite as VIP for arrival tonight. Request extra towels for the pool cabana. All of this happens in natural language from Slack, with the same context powering guest-facing communication.
Book the morning yoga instructor for the Chen party. Check what's available for a private dinner on Friday. Conduit's internal agent handles multi-department coordination without requiring your team to switch between systems or track down availability manually.
When a VIP booking is flagged in your PMS, Conduit triggers internal coordination across housekeeping, concierge, F&B, and spa. Each department receives the relevant context and preparation instructions automatically, without manual coordination or email chains.
Report a maintenance issue in the guest's room and trigger a work order. Coordinate vendor arrivals for pool maintenance or landscaping. Track completion status and notify the relevant team when work is finished. Your team stays focused on guest-facing work while operational logistics run in the background.
“We used Conduit's AI-powered support to cut costs, speed up response times, and unlock $500K in added asset value. The hotel's NOI increased significantly, and guest satisfaction improved across every metric.”
“We hit 90% automation and earned Airbnb Guest Favorite status for 59% of our listings. The team reduced support staffing needs while improving guest satisfaction and response times.”
“We scaled from 40 to 108 properties while automating 70% of guest messaging across SMS, email, and voice. We didn't add a single support hire during the growth phase.”
“We automated 65% of guest communication and saved $6-8K per month in equivalent labor costs. The team reallocated resources from repetitive tasks to revenue-generating activities.”
Conduit meets SOC 2 Type II standards and supports HIPAA-regulated workflows. End-to-end encryption, role-based access, and audit logs protect guest data across every interaction.
Ensures secure handling of customer data that flows through agents built on Conduit.
End-to-end encryption, role-based access, PII protection, and audit logs across the platform.
Supports HIPAA workflows with safeguards protecting sensitive data.
Who Conduit is for, what it does, and how to get started.
Conduit is the AI agent layer for guest communication and operations coordination, not a property management system. It integrates with resort management PMS platforms like Mews, Cloudbeds, and Stayntouch. Your PMS handles reservations, room inventory, and revenue management. Conduit handles the communication and coordination layer that no PMS was designed to deliver: proactive guest anticipation, multi-service coordination, and internal team operations.
