Infor HMS
Connect Conduit's AI agents to Infor Hospitality Management Solution for proactive guest communication, autonomous resolution, two-way write-back, and internal ops coordination across large portfolios.
CATEGORIES:
- Property Management Systems
Overview
Conduit connects to Infor Hospitality Management Solution (HMS) so your AI agents work from live reservation, guest, and folio data and can act on it across complex properties like casino resorts, large hotels, and destination properties. Conduit's architecture is consistent across every integration: a configurable knowledge base and configurable tools power an external, customer-facing agent on Conduit's own conversational harness (guardrailed and reliable), paired with an internal ops agent that does the work. Infor HMS stays the source of truth; Conduit is the communication and coordination layer that fills the guest-messaging gap Infor HMS does not handle natively.
Benefits
- Every reservation becomes an active communication. When a booking is created, modified, or flagged VIP in Infor HMS, Conduit triggers the right proactive workflow: pre-arrival instructions, early-check-in offers, extension prompts, and post-stay review requests.
- Autonomous resolution, not assisted drafting. When a guest asks for an early check-in, the agent queries Infor HMS for room availability and housekeeping status, confirms or offers alternatives, updates the system, and closes the ticket, escalating only when a request falls outside its policy.
- Internal coordination in natural language. A supervisor asks in Slack "who's checking in today with VIP flags?" and the ops agent queries Infor HMS and answers, or texts housekeeping about a late checkout and reports back.
- Two-way write-back. The integration is bidirectional: Conduit reads from Infor HMS to inform the agent and writes back to update guest notes, flag special requests, and log communication history.
- An autonomous voice agent in production. The same agent that sends pre-arrival messages answers inbound calls 24/7 on live Infor HMS context.
How it works
Conduit monitors the Infor HMS event stream and reads live data to inform every agent action. The customer-facing agent resolves guest interactions autonomously; when action is needed, the internal ops agent executes the change in Infor HMS, coordinates the team, and confirms with the guest. Every decision is observable and logged, and the agents improve over time as your team teaches them, so the automation rate rises rather than staying fixed at deploy.
Security and compliance
Conduit is SOC 2 Type II, HIPAA, GDPR, and ISO 27001 certified, with end-to-end encryption, role-based access, audit trails, and secure model orchestration, matching the compliance requirements of casino resorts, government lodges, and large destination properties running Infor HMS.
