SIHOT
Connect Conduit's AI agents to SIHOT's hotel management suite for live reservation context, two-way write-back, multilingual guest communication, and internal ops automation.
CATEGORIES:
- Property Management Systems
Overview
Conduit integrates with SIHOT so your AI agents operate on live reservation and guest data and can take action across guest-facing and back-of-house workflows. The same architecture runs everywhere: a configurable knowledge base plus configurable tools power an external, customer-facing agent on Conduit's own conversational harness (guardrailing and reliability built in), paired with an internal ops agent that does the work. SIHOT stays the source of truth; Conduit becomes the communication and coordination layer on top.
Benefits
- Every conversation starts with the full picture. Guest names, arrival dates, room assignments, special requests, and loyalty status come straight from SIHOT, so answers reflect the actual reservation, not a templated FAQ.
- Internal operations without manual handoffs. A guest reports a maintenance issue and the ops agent logs it in SIHOT, routes it to the right department, tracks resolution, and closes the loop with the guest, no front-desk relay.
- Two-way write-back. Agents update reservations and guest profiles directly in SIHOT, consistent with Conduit's write-back across every integrated system.
- Native multilingual support. Conduit serves guests in 140+ languages automatically, so a portfolio spanning Germany, France, Spain, and the UK delivers consistent service without language-specific staffing.
- An autonomous voice agent in production. Calls run on the same SIHOT context as messaging, with escalation to your team carrying the full thread when human judgment is required.
How it works
Conduit connects to SIHOT via API and reads live context to answer guests. When a request needs action, the customer-facing agent hands off to an internal ops agent that executes the change in SIHOT, coordinates the department, and confirms with the guest in the same thread. Every step is observable and logged, and the agents improve over time as your team teaches them in the inbox.
Security and compliance
Conduit is SOC 2 Type II, HIPAA, GDPR, and ISO 27001 certified, with end-to-end encryption, role-based access, and audit trails, matching the standards SIHOT's German-engineered platform and its European operators require, including data-processing agreements and deletion workflows for GDPR.
