A guest-messaging chatbot
Answers, then hands off
It replies to the guest, maybe pushes them to a booking engine, and routes anything operational to a human. The moment a request needs work done in another system, the bot's job is over.
AGENT PLATFORM VS. CHATBOT
Your guests don't need a better chatbot. They need an agent that can act.
A chatbot answers and hands off. An AI agent platform for hospitality takes action across your systems, and closes the loop.
/ TWO CATEGORIES
They look the same in a demo. They diverge the moment a request needs work done.
Both can hold a conversation. Only one can move the reservation, charge the card, and dispatch the cleaner.
Conduit, an AI agent platform for hospitality
Answers, then does the work
It reads live reservation context, takes action across the systems you already run, PMS write-back, payments, dispatch, and closes the loop with an internal ops agent. The request that a chatbot would escalate gets finished.
/ WHAT A CHATBOT CAN'T DO
Four things no chatbot can do, by design
01
Take action in your systems
A chatbot drafts a message. Conduit's agent writes back to the PMS, issues access codes, charges fees, and processes payments inside the tools you already run, not in a chat window your team copies out of.
02
Close the operational loop
The field's ceiling is creating a task marked ready for assignment, a human still assigns it. Conduit Ops dispatches housekeeping and maintenance, manages tasks and supplies, and coordinates door access, then reports back done.
03
Reason, and show its work
Scripted flows and opaque bots can't tell you why they answered the way they did. Conduit exposes a full reasoning trace, the tools the agent called and the path to each decision, so it self-corrects and your team can validate it in production.
04
Run voice and every channel as one agent
Most bots live on web chat, maybe WhatsApp. Conduit runs an autonomous voice agent plus SMS, email, WhatsApp, and OTA threads (including two-way Airbnb) on one brain with shared context, so the guest gets the same resolution wherever they reach you.
/ HEAD TO HEAD
AI agent platform vs. guest-messaging chatbot
| Feature | Conduit | Guest-messaging chatbot |
|---|---|---|
| Answers guest questions | Yes, grounded in live reservation data | Yes |
| Acts across your systems | PMS write-back, card charges, cross-system coordination | Routes to a human |
| Closes the operational loop | Conduit Ops dispatches housekeeping, maintenance, supplies, door locks | None; hands off to staff |
| Multi-step resolution | Checks, dispatches, charges, confirms, logs, in one thread | One question at a time |
| Voice + every channel on one brain | Autonomous voice, SMS, WhatsApp, email, OTA threads | Web chat, sometimes WhatsApp |
| Reasoning you can inspect | Full reasoning trace; the agent self-corrects | Scripted or opaque |
| Guest & owner portals | Conduit Portals: generative portals with upsells | Varies; usually a separate product |
| Improves over time | Learns your SOPs and exceptions | Static at deploy |
/ ONE REQUEST, START TO FINISH
What “taking action” actually looks like
An early check-in request is where a chatbot stops and an agent keeps going.
01
Understand
A guest texts at 7am asking to check in early. The agent reads the full thread, the reservation, and your house rules, and checks the PMS: is the unit clean and vacant?
02
Act
It dispatches the turnover through Conduit Ops, charges the early-check-in fee, processes the payment, and updates the reservation, across every system involved, no human in the middle.
03
Confirm
It confirms the new arrival time with the guest, logs the interaction, and gets a little sharper for the next one. A chatbot would have replied “let me check with the team.”
/ THE PROOF
An agent platform, running in production
50M+
Guest conversations handled
$3B+
Reservation value handled
87%
Of guest messages resolved autonomously
95%
Guest CSAT
<1 min
Median first response
300+
Hospitality brands
/ COMPARE HEAD TO HEAD
See how Conduit stacks up against the tools you're weighing
Conduit vs Asksuite
Reads your booking state and answers. Conduit acts across your systems.
Conduit vs Canary Technologies
A front-desk deflector and upsell engine. Conduit runs the ops behind it.
Conduit vs Duve
A beautiful guest app. Conduit adds the agent and Conduit Ops behind it.
Conduit vs HiJiffy
Says “agentic,” then routes to staff. Conduit finishes the hard cases.
Conduit vs Enso Connect
Automates inside its own portal. Conduit acts across the tools you run.
See all comparisons
Every Conduit alternative, side by side.
[01] AGENT VS. CHATBOT/ KNOW THE DIFFERENCE
Agents vs. chatbots, answered
The questions operators ask when they realize a chatbot isn't enough.
A chatbot answers questions and, at best, routes a request to a human. An agent takes action: it reads live context, uses tools to change state in your other systems (update the PMS, charge a card, dispatch a cleaner), and runs multi-step tasks to completion. Conduit is an AI agent platform for hospitality, not a chatbot layered on a website.
