Most booking assistants live on your direct booking site and leave the rest of your inquiry volume untouched. Conduit operates natively across OTA message threads, WhatsApp, SMS, email, and voice — converting the 11pm Airbnb inquiry, the group email, and the parking call before guests open Booking.com.
Get startedWorks across Airbnb · VRBO · Booking.com · Expedia
Most booking assistants live on your direct site and leave the rest of your inquiry volume untouched. Conduit runs AI agents that operate natively across every channel where guests actually ask.
A guest messages you on Airbnb at 11pm asking about Christmas week availability. Conduit answers, quotes the live PMS rate, and confirms the booking before you wake up. The agent operates natively inside Airbnb, VRBO, and Booking.com threads with full access to real-time availability and pricing.
Repeat guests text about early check-in, parking, or pet policies. Conduit answers instantly, checks availability for their preferred dates, and processes the booking in-thread. The agent learns guest preferences from past stays and personalizes every response.
Group inquiries arrive with complex requirements: multiple rooms, specific dates, catering asks. Conduit gathers the details, builds the quote, and follows up automatically if the inquiry goes silent. Staff focus on high-value negotiations while standard group inquiries run end-to-end.
Human-like voice agents answer calls 24/7, qualify intent, and handle booking requests without putting guests on hold. Calls are logged, transcribed, and synced with the full conversation history. Guests who prefer to call get the same fast, accurate experience as those who message.
Website visitors get instant answers to availability and pricing questions. The agent quotes live PMS rates, handles objections, and processes the booking without redirecting guests to a separate checkout flow. A guest who starts on your site and follows up on WhatsApp picks up right where they left off.
Conduit runs AI agents that close bookings, not just answer questions. Here's the complete workflow from first message to confirmed reservation.
Guests ask about specific dates, room types, or property features. Conduit checks your PMS in real time and responds with accurate availability and pricing. No stale data, no manual lookups.
The agent quotes the rate, explains what's included, and answers follow-up questions about parking, pet policies, early check-in, and cancellation terms. Objections are handled in the same conversation, without escalation.
For direct bookings, Conduit processes the reservation and takes payment without redirecting the guest to a separate checkout page. The booking is confirmed in the same message thread where the conversation started. Guest preferences sync to your PMS.
Most unconverted inquiries die because no one follows up. Conduit auto-sends a follow-up after 24 hours of silence, personalized to the original inquiry. Bookings that leaked from overnight volume are captured the next morning without anyone reviewing the thread.
Conduit runs AI agents that persist across the entire guest journey, so there's no handoff between pre-booking tools and in-stay tools.
Within 60 seconds of booking, the pre-arrival sequence starts: check-in instructions, early check-in offer, upsell recommendations, local tips. The agent tailors the sequence to the guest's preferences and booking details.
The same agent handles in-stay support: WiFi password, thermostat troubleshooting, extra towels, late checkout. The guest continues the same conversation thread they started when they booked, with full context from the booking conversation.
After checkout, the agent requests a review and asks for feedback, personalized to the guest's stay and referencing specific details. Guests with great experiences are prompted to review on Airbnb or Google; guests with issues are invited to share feedback privately.
The agent tracks past guests and sends personalized outreach when they're likely to book again: seasonal promotions, new listings, special offers for repeat guests. A guest who booked a beach property in summer gets a mountain cabin offer in winter.
“HomeHop scaled from 40 to 108 properties while automating 70% of guest messaging across SMS, email, and voice. They didn't add a single support hire during that growth phase.”
“BlueGems automated 65% of guest messages and shifted their team focus from repetitive support tasks to revenue work. The agent outperformed humans on response time and consistency.”
“Cascadia Getaways built an operation where support staff became revenue generators. Guests think they're talking to locals because the agent learns the operator's voice and brand.”
“The Lauderdale Hotel used Conduit to cut costs, speed up response times, and unlock $500k in asset value. Faster, more consistent guest communication improved NOI and made the property more attractive to investors.”
“Haven Vacation Rentals hit 90% automation and earned Airbnb Guest Favorite status on a significant portion of their listings. Response times dropped, guest ratings improved, and support staffing needs decreased.”
Conduit meets SOC 2 Type II and HIPAA standards, with end-to-end encryption, role-based access, audit logs, and policy compliance enforced at the agent level across every conversation.
Ensures secure handling of customer data that flows through our agents.
End-to-end encryption, role-based access, PII protection, and audit logs across the platform.
Supports HIPAA workflows with safeguards protecting sensitive data.
Integrate your PMS, communication channels, and knowledge base. Conduit syncs with the tools you already use. The agent pulls live availability, rates, and property details from your systems, and the Conduit team helps with any custom integrations.
The agent learns your property's voice, policies, and guest communication style. Provide examples of how you want the agent to respond, and it adapts to match your brand. Operators see the agent handling real inquiries within days.
Simulate conversations and stress test the agent's handling of complex inquiries, objections, and escalation triggers. Catch edge cases and refine behavior in a safe environment before guests interact with it.
The agent goes live and starts handling inquiries across all channels. Operators monitor automation rate, response time, resolution quality, and escalation rate in real time. Operators see ROI in 30 days, with measurable improvements in inquiry conversion and team efficiency.
3x
portfolio growth without adding support staff
HomeHop
90%
automation rate, Airbnb Guest Favorite status
Haven Vacation Rentals
$500k
in unlocked asset value
The Lauderdale Hotel
65%
of guest messages automated
BlueGems
Need clarity? Start with these frequently asked questions.
An AI booking assistant is an agent that converts inquiries across every channel where bookings originate, not just a website widget. Conduit handles pre-booking inquiries on OTA message threads, WhatsApp, SMS, email, and voice, with the same agent operating across all channels. It answers availability questions, quotes rates from live PMS data, handles objections, processes bookings, and follows up on unanswered inquiries.
