AI Booking Assistant That Converts Inquiries Across Every Channel

Bookings Don't Only Come From Your Website

Most booking assistants live on your direct booking site and leave the rest of your inquiry volume untouched. Guests message you on Airbnb at midnight, text questions about pet policies, and email group booking requests — those channels stay manual.

Conduit operates natively across OTA message threads, WhatsApp, SMS, email, and voice. The same agent that converts the Airbnb inquiry also handles the group booking email and the 11pm call about parking.

From Inquiry to Confirmed Booking, Automatically

Conduit differentiates from chatbots that only answer questions. The complete sales workflow — inquiry, quote, objection handling, payment processing, confirmation, and follow-up — runs end-to-end without a human relay.

Answers availability questions with live PMS data. Guests ask about specific dates, room types, or property features. Conduit checks your PMS in real time and responds with accurate availability and pricing. No stale data, no manual lookups.

Quotes rates and handles objections. The agent quotes the rate, explains what's included, and answers follow-up questions about parking, pet policies, early check-in, or cancellation terms. Objections are handled in the same conversation, without escalation.

Processes bookings and takes payment in-thread. For direct bookings, Conduit processes the reservation and takes payment without redirecting the guest to a separate checkout page. Guest preferences sync to your PMS, and staff see full context when the guest arrives.

Follows up on unanswered inquiries. Conduit auto-sends a follow-up after 24 hours of guest silence, personalized to the original inquiry. Bookings that leaked from overnight inquiry volume are captured the next morning automatically.

One Agent, Booking to Checkout

Operators often use separate tools for booking, in-stay communication, and post-stay follow-up. Conduit is one agent across the full guest lifecycle with persistent conversation context.

When a guest books, the pre-arrival sequence starts immediately: check-in instructions, early check-in offer, upsell recommendations, local tips. During the stay, the same agent handles support requests. After checkout, it requests the review. One conversation thread, zero handoffs.

Built on Conduit's Conversational Harness

Conduit is built on its own conversational harness — a configurable knowledge base and configurable tools powering an external customer-facing agent paired with an internal ops agent that does the operational work. Guardrailing and reliability are baked in, not bolted on. The system improves over time as the Learning Loop processes more interactions.

Operators Scaling Without Hiring

Haven Vacation Rentals hit 95% automation and earned Airbnb Guest Favorite status across their portfolio. Response times dropped, guest ratings improved, and support staffing needs decreased substantially.

The Lauderdale Hotel used Conduit to cut costs, speed up response times, and unlock $500K in asset value — with a documented $3,400/mo NOI increase.

HomeHop scaled from 40 to 108 properties while automating 70% of guest messaging across SMS, email, and voice, without adding a single support hire.

Security and Compliance

Conduit is SOC 2 Type II certified, HIPAA certified, GDPR compliant, and ISO 27001 certified. End-to-end encryption, role-based access, audit logs, and secure model orchestration across all AI agents. 140+ languages supported.

Connected to Your Entire Tech Stack

Conduit syncs with your PMS for live availability and pricing, unifies email, voice, chat, Slack, WhatsApp, and OTA message threads in one workspace, and supports custom integrations via API and MCP server. Knowledge base syncing keeps answers current as your content evolves.