A guest on your direct booking site who can't confirm availability in real time will default to OTA convenience. Conduit's AI agent pulls live PMS data and confirms bookings in the same conversation — across website chat, WhatsApp, Instagram DMs, and voice. The inquiry that was about to leave for Airbnb books direct instead.
Get startedWorks across Airbnb · VRBO · Booking.com · Expedia
Guests have questions before they commit. Without real-time answers, they default to OTA trust signals and book where the path is clearest.
Is the property available for those exact dates? What's the pet policy? Can the space accommodate a group of eight? These questions stop direct bookings cold if they aren't answered immediately. On Airbnb, the booking flow is frictionless. On a direct booking website, the guest who can't find an instant answer leaves.
Your booking website displays policies and property details, but it can't answer the specific question a guest has right now. Availability changes by the hour. Group size limits depend on local regulations. Without a live agent connecting to your PMS, the inquiry sits unanswered and the guest moves on.
Airbnb's review system, VRBO's payment protection, and instant booking confirmation create a trust environment that direct booking websites struggle to match. The inquiry stage is where you prove your direct channel is just as reliable. Real-time answers and PMS-verified availability close that trust gap.
Instagram DMs from followers who saw your property. WhatsApp messages from international travelers. Email inquiries from guests planning group trips. These are direct booking prospects who never landed on your website. If you're only optimizing the website experience, you're missing the highest-intent inquiries.
A guest asks if your property is available for specific dates. Conduit's agent pulls live availability from your PMS and confirms it in the same conversation, whether that's website chat, WhatsApp, email, or voice. No manual calendar checks. No delayed responses. The guest gets an instant, accurate answer and moves to booking.
Pet policies, group size limits, check-in procedures, cancellation terms: Conduit's agent handles every policy question with the same accuracy your team would provide. The friction that sends guests back to Airbnb disappears.
Once the guest's questions are answered, Conduit confirms the booking without requiring them to navigate a separate booking flow. The entire inquiry-to-booking journey happens in one conversation thread. Conversion happens faster because the guest never leaves.
Direct booking inquiries don't just arrive through your website. Conduit handles every channel with the same PMS-accurate capability, so high-intent prospects get answered no matter where they reach out. Instagram DMs, WhatsApp messages, phone calls: every inquiry is a conversion opportunity.
Inquiries arrive at all hours, especially from international travelers in different time zones. Conduit's AI agents handle every conversation around the clock. Your team focuses on high-value tasks while Conduit handles the repetitive inquiry work that drives direct bookings.
The first booking might come through Airbnb. The repeat booking is the easiest direct conversion target.
Guests who book through Airbnb or VRBO are already familiar with your property. Conduit's in-stay communication captures their preferences, travel patterns, and contact information within platform-compliant messaging. The data you need to re-engage them for future direct bookings is collected automatically.
After the stay, Conduit delivers personalized direct booking offers via WhatsApp and SMS at 98% open rates. Messages are timed to the guest's likely next travel window based on their previous booking behavior. The guest who first found you on Airbnb now books direct for their next trip.
Every repeat booking that comes direct instead of through an OTA is commission-free revenue. As your direct relationship with guests grows, the share of bookings that bypass OTA channels increases. Your booking website captures new visitors. Conduit builds the repeat booking relationship that reduces OTA dependence long-term.
Conduit connects to your property management system to pull real-time availability, pricing, and booking data. Guests get accurate answers without manual calendar checks or delayed responses. Your existing PMS continues to run your operations while Conduit handles the inquiry layer on top.
Email, voice, chat, Slack, WhatsApp, Instagram: every guest message lands in one unified workspace. When Conduit escalates a conversation to your team, the full context is attached. Your team picks up exactly where the AI left off.
Connect every tool your team already uses, or build custom integrations and hand them to the agent. Conduit's API and MCP server let your team trigger agents and pull data on demand. Your tech stack stays intact, Conduit layers on top.
Track automation rate, response time, resolution quality, and booking conversion in one place. Inspect every step your agent takes: the tools it called, the decisions it made, the path to each answer. Full visibility into how inquiries become bookings.
Conduit's agents respond fluently across every market you serve. International travelers get the same experience as domestic guests. Expand into new markets without hiring multilingual staff.
“HomeHop scaled from 40 to 108 properties while automating 70% of guest messaging across SMS, email, and voice. Growth happened faster because inquiry handling was automated. The team focused on acquisition while Conduit handled the conversion and retention work.”
“BlueGems automated 65% of guest communication and reallocated team resources to revenue-generating activities. Equivalent savings of $6,000 to $8,000 per month included commission reduction from direct booking growth.”
“Haven Vacation Rentals hit 90% automation and earned Airbnb Guest Favorite status on 59% of their listings. Review quality improved because guests received faster, more consistent responses.”
“While competitors hired aggressively to handle growth, Cascadia Getaways built an AI-first operation that turned support staff into revenue generators. Guests thought they were talking to locals because responses were fast and contextually accurate.”
Conduit meets SOC 2 Type II standards and is designed to support HIPAA-regulated workflows. End-to-end encryption, role-based access controls, and audit logs protect every conversation, booking, and piece of guest data. Security is built into every layer of how Conduit operates.
Ensures secure handling of customer data that flows through our agents.
End-to-end encryption, role-based access, PII protection, and audit logs across the platform.
Supports HIPAA workflows with safeguards protecting sensitive data.
Conduit does not build vacation rental booking websites or booking engines. For website and booking infrastructure, platforms like Lodgify, Hostfully, and iGMS are the right tools. Conduit handles the inquiry conversion and retention layers that sit alongside your booking website.
Your direct booking website is the front door. Conduit is the agent who greets every visitor, answers their questions, and confirms the booking before they leave. The two work together: your website brings in the traffic, Conduit makes sure that traffic converts into commission-free bookings.
Conduit integrates with your PMS, channel manager, and booking engine to pull live data and confirm bookings. Your existing tech stack stays intact. No platform migration required. Conduit layers on top to handle the inquiry and retention work that drives direct bookings.
Conduit integrates with your existing PMS, channel manager, and communication tools. No platform migration, no operational disruption. Setup takes days, not months. Your team starts seeing inquiry conversion improvements within the first 30 days.
Conduit's agents aren't static. They learn from every conversation, improve at handling what comes next, and get better at converting inquiries over time. The longer Conduit runs, the more effective it becomes.
When the AI can't resolve a request, it escalates to your team with the full conversation context attached. No lost information, no frustrated guests. Escalations are smooth and your team stays focused on high-value interactions.
Track automation rate, response time, resolution quality, and booking conversion from the moment Conduit goes live. You'll see the impact in your direct booking numbers, your OTA commission expense, and your team's capacity to focus on growth.
Need clarity? Start with these frequently asked questions.
No. Conduit does not build vacation rental booking websites or booking engines. For website and booking infrastructure, platforms like Lodgify, Hostfully, and iGMS are the right tools. Conduit handles the real-time inquiry conversion and post-stay retention layers that sit alongside your booking website. The website captures visitors, Conduit converts them into commission-free bookings.
