The smart lock handles the door. Conduit handles every conversation around it — delivering access codes in context, resolving the 2am locked-out call on the first ring, and covering the full arrival-day support load automatically.
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You've installed smart locks, but you're still fielding 2am calls and 'where's the code?' messages. The hardware is the easy part.
Your PMS sends a check-in email with the access code 72 hours before arrival. The guest reads it once, then can't find it when they're standing at the door. Scheduled messages don't account for the guest's actual arrival moment. Codes buried in inboxes create friction, not self check-in that works.
Every smart lock owner dreads this scenario: the guest whose code fails at midnight, leaving them locked out and frustrated. Manual code regeneration and callback delays turn a hardware win into a guest experience failure. The review that mentions being locked out at 11pm erases the convenience your smart lock promised.
Guests lose codes, delete messages, or never see the original email. Each resend request pulls your team away from higher-value work. Static automation can't handle the follow-up. The guest who replies 'I didn't get it' to a scheduled message waits hours for a response.
Parking instructions, WiFi passwords, early check-in questions, and 'where do we leave bags?' messages all arrive on the same day as the access code. Fragmented communication across email, SMS, and OTA threads creates confusion. Guests need context, not just a six-digit number.
Conduit isn't a smart lock replacement. It's the guest communication layer above your hardware and PMS that makes keyless entry actually work for guests.
Conduit pulls the access code from your PMS or access control system and delivers it on arrival day in the same WhatsApp, SMS, or email thread where the guest has been asking pre-arrival questions. Parking details, WiFi password, and check-in instructions land in the same message, so everything they need is in one place.
When a guest replies 'can you resend the code?', Conduit's agent responds instantly with the access code and any other check-in details they need. No staff involvement, no delay. Cash Flow Street hit 96% automation with 1-minute response times. The most common check-in support request is handled automatically.
Conduit's voice agent answers the call, verifies the reservation in your PMS, generates and delivers the updated access code, and confirms the guest is inside. All on the same call, without waking the host. The failure scenario every smart lock owner dreads is handled automatically.
Conduit handles the parking question, the early check-in request, the WiFi password question, and the 'can we store bags before 3pm?' inquiry in the same conversation thread. Proactive workflows trigger reminders and check-in details at the right moment so guests move through arrival day without friction.
Conduit connects to access control platforms like RemoteLock, Hostex, and Guesty to pull codes and booking data in real time. Your existing tech stack stays in place. Conduit sits above it as the communication layer, handling guest interactions across SMS, WhatsApp, email, voice, and OTA threads.
“24/7 voice coverage handled the access code failure scenario automatically. Guests got back inside in minutes, and the team stayed focused on growth, not repetitive support.”
“Instant access code resends and arrival-day support freed the team to focus on investor relations and portfolio expansion.”
“Arrival-day check-in support became easy. Guests received codes, parking instructions, and WiFi details in one conversation, and the team scaled to 1,000 doors without adding headcount.”
“Check-in support that used to require manual intervention became fully automated. Guests received access codes and arrival instructions instantly.”
Human-like voice agents handle the 2am locked-out call, verify the reservation, and deliver the updated access code on the same call. Guests get back inside in minutes, and your team sleeps through the night. Voice coverage extends to early check-in requests, parking questions, and all arrival-day support.
Email, SMS, WhatsApp, Slack, and OTA threads all land in one workspace. Conduit's agents respond instantly to resend requests, check-in questions, and arrival-day support needs. Guests get answers in the channel they prefer, including the conversation where they've been asking pre-arrival questions.
Trigger multi-step workflows that deliver access codes, parking instructions, and WiFi details at the right moment on arrival day. Guests don't have to ask for information you already know they need. Proactive reminders reduce inbound support volume significantly.
Inspect every step your agent takes: the tools it called, the decisions it made, the path to each answer. Track automation rate, response time, and resolution quality in one dashboard. Performance reporting shows which check-in questions are most common and where guests get stuck.
Conduit connects to access control platforms like RemoteLock, Hostex, and Guesty to pull codes and booking data in real time. Portfolio-level coverage for operators managing multiple properties with different smart lock setups. Your existing tech stack stays in place.
Agents respond fluently across every market you serve, so international guests receive access codes and check-in instructions in the language they prefer. The guest who speaks Spanish, French, or Mandarin gets the same easy check-in experience as your English-speaking guests.
Conduit is additive, not a replacement. Your existing hardware and software stay in place.
Your smart lock hardware handles the physical access layer: generating codes, locking and unlocking doors, and managing access permissions. Conduit doesn't replace this. Smart locks are the foundation; Conduit sits above them as the communication layer, delivering the codes your locks generate to guests in the right channel at the right time.
Access control platforms manage code generation, scheduling, and integration with your smart lock hardware. Conduit pulls codes from these systems and delivers them to guests. Your access control software stays in place. Conduit connects via API to retrieve codes and booking data, then handles the guest communication layer.
Your PMS stores booking data, guest contact info, and property details. Conduit integrates with your PMS to pull this data and deliver property-specific check-in instructions alongside access codes. Reservation verification, guest name lookup, and booking context all come from your PMS.
Conduit handles every guest interaction around keyless entry: delivering codes in the guest's active channel, answering 'resend the code' requests instantly, and resolving the 2am access failure call with a voice agent. The communication layer that makes your smart lock and access control system work for the guest.
The guest messages at 11am asking for early access. Conduit's agent checks the PMS for availability, delivers the access code if the property is ready, or provides a clear check-in time and luggage storage instructions if it's not. No manual lookup required.
The guest replies 'I didn't get the code' or 'can you resend it?' Conduit's agent responds instantly with the access code, parking instructions, and WiFi details in one message. The most common check-in support request is resolved in under a minute, with no staff involvement.
The guest calls at 11pm because the code isn't working. Conduit's voice agent answers, verifies the reservation in the PMS, generates and delivers the updated code, and confirms the guest is inside. The 2am locked-out call every host dreads is handled automatically.
The guest messages 'what's the WiFi password?' or 'where do I park?' Conduit's agent pulls property-specific details from the PMS and delivers them instantly in the same conversation thread. Parking, WiFi, trash day, and checkout instructions are all handled automatically.
Conduit meets SOC 2 Type II standards with independent audits verifying security controls. HIPAA-ready workflows protect sensitive data for operators managing healthcare-adjacent or accessible properties. End-to-end encryption, role-based access controls, and audit logs ensure guest data and access codes are protected across every interaction. Enterprise security controls are active by default.
Ensures secure handling of customer data that flows through our agents.
End-to-end encryption, role-based access, PII protection, and audit logs across the platform.
Supports HIPAA workflows with safeguards protecting sensitive data.
See Conduit in action with a live demo showing arrival-day check-in sequences: code delivered in WhatsApp, guest locked out at 11pm, voice agent resolves. We'll walk through your current tech stack and identify integration points. Scoping covers PMS connections, channel preferences, and the check-in scenarios you want automated first.
Conduit connects to your PMS and access control platform via API to pull booking data and access codes in real time. We configure agents to handle your property-specific check-in workflows: parking instructions, WiFi details, early check-in policies. Stress test scenarios ensure agents handle edge cases before going live.
Launch with a single property or a small segment to validate performance. Monitor automation rate, response time, and guest satisfaction in real time. Pilot phase typically runs 7 to 14 days. We adjust agent behavior based on real guest interactions, then expand once performance meets your benchmarks.
Expand to full portfolio coverage with agents handling check-in support across all properties. Observability tools show which questions are most common, where guests get stuck, and how agents improve over time. Agents learn from every interaction and get better at handling what comes next. Automation rate improves month over month.
Need clarity? Start with these frequently asked questions.
No. Smart lock hardware (Schlage, Yale, August, Nuki) and access control software (RemoteLock, Hostex, Guesty) handle the physical access layer and code generation. Conduit handles the guest communication layer above them. Your existing tech stack stays in place. Conduit connects to your PMS and access control platform via API to pull codes and booking data, then delivers them to guests in the right channel at the right time.
