Twilio
Unified calls and SMS for streamlined support
CATEGORIES:
- Messaging channels
Overview
Conduit'’s Business Number, powered by Twilio, integrates VoIP and SMS communication directly into your Conduit account, enabling your team to manage calls, two-way SMS messaging, and support interactions from one unified platform. For those already using Twilio, Conduit offers the option to port existing Twilio numbers, making it easy to transition to a fully integrated solution within Conduit.
With all interactions centralized, your team can respond quickly, track conversations, review call transcripts, and maintain a complete context across channels, enhancing both team efficiency and guest experience.
How it works
Once configured, your Conduit Business Number enables your team to:
- Make and receive calls directly in Conduit, allowing seamless voice support for guests.
- Send and receive SMS messages, consolidating text communication into the Conduit inbox.
- Access call transcripts and SMS history, ensuring team members have full context for every guest interaction.
If you have an existing Twilio number, you can port it directly into HostAI to retain your current number and seamlessly transition your communication.
Learn more
For further details on configuring your HostAI Business Number and Twilio integration, refer to our documentation.
