5 Best Resort Guest Messaging and Upsell Tools in 2026

A resort needs two things from the same system: an agent that answers guest questions across text and phone without waking a manager, and a way to sell the spa slot, the late checkout and the cabana while the guest is still asking. Five products get close. Conduit, Akia and HiJiffy lead on the conversation; Canary and Alliants lead on the selling. Two of the five publish a price.

What makes resort messaging different from hotel messaging?

A resort sells more things than a hotel does, and it sells them during the stay rather than at booking. Spa treatments, restaurant covers, cabanas, excursions, late checkout and kids' club slots are each a small transaction with its own availability, and most of them are requested in the same thread as "what time does the pool close". A tool that answers questions but hands the booking to a human loses the sale at the moment the guest wanted it.

The second difference is the phone. Resorts carry in-room dialling and a main switchboard that still rings at 1am, often in a language the night manager does not speak. Text-only automation leaves that channel untouched, which is why the voice column below separates the list more than any feature list does.

How did we rank these tools?

The ranking uses one stated test: how much of a resort's guest conversation the product can take end to end, counting phone as well as text, and whether the same system completes the sale rather than passing it on. Published figures beat unpublished ones, and a vendor that does not publish a number gets "not published" rather than an estimate.

Conduit is our product, so read the first entry with that in mind. Every claim below links the vendor's own page, read on 2026-10-05, and nothing here is scored on a number a vendor does not state publicly.

1. Conduit

Conduit runs voice and messaging on one agent with PMS write-back, so the agent can look up a live reservation, move a check-in, or sell and charge for an extra inside the conversation. Across 300+ hospitality brands it handles 70 to 90% of guest conversations without a person, in 140+ languages, which covers the overnight switchboard problem that text-only tools leave open.

It also publishes a rate card, which only HiJiffy among the other four also does. Packages run $18 per unit per month for Messaging, $30 for Guest, $36 for Guest + Devices and $48 for Full Suite, plus a flat $899 per month Startup plan for properties up to 25 units. The Guest package is the one resorts want, because it adds the guest portal, waivers, upsells and payments on top of the messaging agent.

The watch-out: per-unit pricing suits a defined room count, so a resort with a large villa estate and a small keyed-room count should price both ways before choosing a package.

2. Akia

Akia is the closest competitor on the conversation half, because it also answers the phone. Its site says "the same Akia that answers your messages runs your phone line", that it "holds a real conversation and resolves what the caller needs, then takes the payment before she hangs up", and it reports clients resolving up to 90% of guest messages without team involvement, with one customer at 86%.

Akia names 17 PMSs including Oracle Opera, Mews, Cloudbeds, Guesty, StayNTouch, Maestro and Infor HMS, which is the longest published integration list here and matters for a resort running a legacy property management system. Upsells run through mini apps that let guests browse menus and book services in chat. Pricing is not published.

3. HiJiffy

HiJiffy states that its AI handles up to 90% of guest conversations automatically across web, social, WhatsApp and OTA channels, with the remaining 10% routed to staff with full context and suggested replies. It carries upsell and cross-sell campaigns through the guest journey, reports 2,600+ hotels on the platform and 100+ integrations, and holds 4.5 out of 5 on HotelTechReport.

The gap for a resort is voice. HiJiffy handles voice messages on WhatsApp and Messenger and routes live calls through its Bookline.ai partner rather than its own agent, so the switchboard sits outside the main automation. It publishes plans at €99, €159 and €319 per month.

4. Canary Technologies

Canary comes at the problem from the revenue side. Its Dynamic Upsells product "intelligently offers add-ons and amenities to guests from the time of booking through checkout", covering room upgrades, early check-in, late checkout, food and beverage, parking and pet fees over SMS, email and mobile. It publishes the strongest upsell numbers of any vendor here: up to a 250% increase in upsells, 10x ROI, and $1,000 to $10,000 in additional monthly revenue depending on property type and size.

Canary also sells an AI voice product for hotels, so the phone is covered, though as a separate product rather than one agent. Pricing is not published, and the upsell figures are the vendor's own.

5. Alliants

Alliants is built for luxury and boutique resorts, and it leads with the guest profile rather than the agent. It aggregates guest data and context into a single profile so staff can anticipate what a returning guest wants, and it covers messaging, concierge, digital keys, contactless access and payments. It reports 100K+ rooms on the platform, a 94% increase in ancillary revenue and an 11% increase in guest satisfaction measured by Net Promoter Score.

Alliants suits a resort whose service model is a human concierge the software should make sharper, rather than one trying to remove people from the loop. It publishes no automation rate and no pricing.

How do the five compare?

The table scores all five vendors on the two halves of the job, the conversation and the sale, and on what each one is willing to state in public. Cells read "not published" wherever a vendor does not give a figure on its own site, which is itself a useful signal when you are building a shortlist.

Three vendors publish an automation ceiling and all three land at about 90%, so that number does not separate them; what separates them is whether the phone sits inside it. One vendor publishes an upsell lift, so the revenue half of this category is sold on case studies rather than rates.

Which one should a resort pick?

Pick on whichever half is failing now. A resort losing spa and dining revenue because nobody follows up should look hardest at Canary, which publishes the clearest numbers on that specific job. A resort whose night switchboard is the problem should shortlist Conduit or Akia, the two products that answer the phone with the same agent that answers the messages.

A luxury resort with a staffed concierge desk is a different purchase again. Alliants is built to make those people better rather than fewer, and a tool aimed at removing the human from the thread will fit badly against that service model.

Budget shapes the shortlist too. Three of these five vendors will not tell you a price without a call, so a comparison that needs board sign-off is a three-sales-cycle project unless you shortlist on published rates first.

FAQ

The answers below come from each vendor's own published pages, read on 2026-10-05, and cover the questions a resort general manager tends to raise before a shortlist is set. Where a vendor does not publish a figure, the answer says so rather than estimating one.

What is the best guest messaging software for a resort?

The best fit depends on whether your gap is the conversation or the sale. Conduit and Akia both answer phone calls and messages with one agent, HiJiffy automates up to 90% of text conversations without voice, and Canary leads on published upsell performance with up to a 250% increase in upsells.

Can AI handle resort upsells like spa and restaurant bookings?

Yes, though the products split on how far they take it. Canary offers add-ons from booking through checkout across SMS, email and mobile, Akia uses mini apps that let guests browse menus and book services inside the chat, and Conduit sells and charges for extras through a guest portal attached to the messaging agent.

Which resort messaging tools answer the phone?

Conduit and Akia both run voice and text through the same agent. Canary sells an AI voice product for hotels alongside its messaging and upsell products. HiJiffy routes live calls through its Bookline.ai partner, and Alliants does not publish a voice capability.

How much does resort guest messaging software cost?

Conduit and HiJiffy publish prices. Conduit charges $18 per unit per month for Messaging, $30 for Guest, $36 for Guest + Devices and $48 for Full Suite, with a flat $899 per month Startup plan for properties up to 25 units; HiJiffy publishes plans at €99, €159 and €319 per month. Akia, Canary and Alliants require a sales conversation.

What automation rate can a resort expect?

Three of the five publish a ceiling and all three sit near 90%: Conduit states 70 to 90% across 300+ hospitality brands, Akia reports clients resolving up to 90% of messages without team involvement, and HiJiffy states up to 90% of guest conversations. Treat those as ceilings on well-configured properties rather than day-one numbers.

Do these tools work for a resort with multiple outlets?

Multi-outlet resorts need the agent to route a spa question and a restaurant question to different availability without asking the guest to start again. Alliants builds this around a single guest profile, Akia and Conduit handle it through integrations into the systems holding each outlet's availability, and the practical test is whether the tool can complete a booking rather than take a message.

Which tool is best for a luxury resort?

Alliants is built specifically for luxury and boutique properties and reports a 94% increase in ancillary revenue and an 11% rise in Net Promoter Score. It assumes a staffed concierge the software supports, so a luxury resort trying to reduce overnight staffing will get more from a voice-capable agent instead.

Related reading: AI concierge tools for luxury villa rentals, the best hotel upsell software, and the best hospitality operations platforms.